Does anyone use New App "Connect to Square"? I have HST errors - 5% to Rec. Gen. and 8% to Manitoba PST even though that has been deactivated. Any suggestions?

Hi there SmartBandA

It’s important that all your transactions are entered correctly so that your books are balanced. QuickBooks Online is a tool that can connect to various services from apps to import information. I can point you in the right direction for assistance with your square transactions.

One possible cause of the error you see would be browsing data. These temporary files can accumulate in your system and cause errors in any cloud-based software like QuickBooks Online. You can follow these steps to resolve any errors caused by the browsing data:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If the error persists after attempting each of these steps, I recommend that you contact the support team outside the Community. They will be able to verify your account info in a secure setting to do more troubleshooting steps as well as notify our engineers. You can reach them with these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.