Question

How do I fix tax error with Sync with Square App?

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I have been using the Sync with Square app to add my clients sales to QB but at the end of October I began getting an error message when I try and add certain transactions that says "We're sorry, Quickbooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service." I have checked the tax rates on all the items in the transaction and all of them have the correct tax rates selected in both Quickbooks and Square. Quickbooks tells me this is an error with Square and Square tells me this is an error with Quickbooks when I call support. Does anyone have any suggestions on how to stop this problem from happening so I don't have to manually enter these transactions?

QuickBooks Online

H

Henock K

Hi hnicholls4,

Welcome to the community. Adding your clients sales to QuickBooks Online correctly is key to keeping your books up to date. I'd be glad to provide you with information on the error message you are getting.

Our engineers are aware of the issue with adding certain transactions synced with the Square app to QuickBooks Online. They are working to get this resolved within a reasonable time frame. In the meantime, I encourage you to manually enter your transactions to keep your books up to date.

If you wish to receive updates on this investigation, I recommend that you reach out to our customer support team. They'll be able to verify your account and attach it to the ticket. Once attached, you'll receive email updates from our Development Team. You can refer to the following options available to reach out to our customer support team.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram in a private message.

Let me know if you have any questions, I'll be happy to help.

C

crystalst

Is there an update on this? It's extremely frustrating to have all transactions that are correct on the square end of things imported with the wrong tax codes that must be manually corrected every time. Defeats the purpose of the app.