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M
Michael_L
June 4, 2022
Question

I found a display bug in the iOS app and … can’t submit a screen shot of it. How do I do this

  • June 4, 2022
  • 1 reply
  • 0 views
When looking at a receipt that has been scanned previously, I can click to view the vendor but then there’s no way to go back to the previous screen. I have a screenshot of this but I don’t know where to send it

1 reply

T
Trish_T
June 6, 2022

Hi Michael_L,

 

Thanks for reaching out here.  Using the QuickBooks Online app is a great way to accomplish your bookkeeping goals while on the go.  I'll be happy to provide more information so you can get back to business as soon as possible!

 

Based on the information you've provided, I recommend refreshing your data.  Here's how;

 

On iOS;

1. Select Menu ☰ and tap Help & Feedback

2. Tap Refresh Data
Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”

3. Tap Refresh to confirm

 

Additionally, you can uninstall and then reinstall the app to ensure it's up to date.  If the issue persists, please contact us.  It would be a pleasure to work with you directly and look further into this from our end.

 

Feel free to reach back out with other questions.  We'd be glad to help!

M
Michael_LAuthor
June 9, 2022

This is the worst.  Basically turn it off and on again, or try uninstalling and re-installing.  I'm sure you are well-intentioned but it's frustrating to be treated as though I didn't already try this.

 

The issue I faced repeated itself after a force-quit, an update check, and a restart of the device.  I guess there's no method for you to pass that along though or you would hopefully have suggested it.

 

I'm sure you are just representing the Quickbooks company from a call centre and don't have direct contact with the software developers so thanks for the canned reply and I'll just let this drop. 

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