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Mar 23, 2024 8:02 PM UTC
Question

I subscribed with my google but it doesn't work on my app. It says "subscription error". It works on my computer.

Original commenter did not share additional details

5 replies

Mar 25, 2024 1:52 PM UTC

Hi there, 

 

Glad to have you join the Community. QuickBooks is designed to be an easy-to-use program. It's vital you're able to use the app without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

In order to troubleshoot this issue, I recommend uninstalling and reinstalling the app. This is a great way to troubleshoot issues that may be affecting the app. By reinstalling the app, this ensures you're on the latest version of the mobile app. 

 

Feel free to keep me posted on how you make out. I'll be one message away.

Mar 29, 2024 4:08 AM UTC

I uninstalled and reinstalled the app. It's still the same " subscription error".

Mar 29, 2024 6:17 PM UTC

Hey @onnakamiyui-gmai,

 

You should speak with Help team. Directly Contact QB Help Desk at [scam phone number removed]

 

Thanks

Justin