Skip to main content
1
193514311593432
May 29, 2023
Question

Lose of data in timesheets after saving

  • May 29, 2023
  • 1 reply
  • 0 views

We have the QBO Plus plan.  Over the past month we have had 3 issues none of which have been resolved.  I thought I would try this platform for one of the issues.

 

We have a few employees that lose a line entry when recording time subsequent to saving it.  It just vanishes after "save" has been selected. 

 

It's odd in that it affects only a few people

1 reply

J
JamesM4
May 29, 2023

Hi there,

 

Welcome to the QuickBooks Community. It's essential your employees are able to save their time without running into issues. Don't worry, I'll be glad to steer you in the right direction with this. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

Post Edited

May 24, 2023 at 10:10 AM

2 tags

Terms & ConditionsAccessibility statement