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kiran10
November 9, 2023
Question

Not getting help from quickbooks representatives

  • November 9, 2023
  • 1 reply
  • 0 views

Hi

I’m using quickbooks desktop from very long time.I took trial for quickbooks online to see how QB online works. But i found quickbooks desktop easier than quickbooks online.I tried to cancel the trial subscription online but it was showing me the error. Then I called QB and talked to the representative to cancel the trial and he said that he is getting the error too. I called before 7-8 days before trial period ends. He said that he already approved the refund and I’ll get back the refund once my card get charged after trial period.Now, I called so many time to QB and submitted the refund request for more than 5-6 times but they are not helping me. I’m shocked to see this king of customer service from quickbooks. What I can do to solve the matter??

1 reply

J
JamesM4
November 9, 2023

Hello kiran10,

 

Thanks for messaging us here. It's important you get the help you deserve as a loyal QuickBooks customer. Rest assured, I'll be happy to steer you in the right direction so you can continue to focus on your work with peace of mind.

 

Normally, when you request for a refund through our refund portal, a response if given whether it's approved or disapproved. To make sure I'm on the same page as you, were you provided a reason why the request hasn't gone through? Ultimately, you'd have to contact our support team outside of the Community for further assistance. This ensures your account info remains private while you get the assistance you need. 

 

In the meantime, feel free to ask other questions in the comments below. I'll be one message away in case you need anything else. 

K
kiran10Author
November 10, 2023

Hi James

 

Thanks for getting back to me.

 

I submitted the request so many times through refund portal and I explained everything in detail each time.I got disapproved email every time. I want to know the reason for disapproval. It feels like they never read the details.

 

J
JamesM4
November 10, 2023

I see. In order to learn more about why the refund isn't going through, you'd have to contact our support team outside of the Community. Let me know if you have other questions, I'm here to assist.

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