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gmesheau
January 10, 2024
Question

QBSE will sync with ScotiaBank but will not load transactions since Jan 1st 2024

  • January 10, 2024
  • 3 replies
  • 0 views

Has anyone else experienced this problem?

 

I connect to my scotiabank fine through the 2 step verification successfully, it displays my totals in each scotia account, however it does not load any transactions since January 1st 2024.

    3 replies

    A
    Amanda-B
    January 10, 2024

    Hey there, gmesheau.

     

    Thanks for turning to the QuickBooks Community for support. I'd be happy to provide some information about why your transactions may not be uploading.

     

    Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser. This usually resolves browsing data issues. 

     

    If the issue persists after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

     

    Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

     

    Feel free to reach back out if you have any other questions.

    G
    gmesheauAuthor
    January 10, 2024

    This is happening with my Chrome, Safari and my iOs App. My cache has been emptied and still not luck. 

    I will try reaching out to support through the channels you mentioned. 

    A
    Amanda-B
    January 10, 2024

    Welcome back, gmesheau. I appreciate you trying the steps provided. Feel free to let me know the outcome once you've reached out to the support team. 

    G
    gmesheauAuthor
    January 11, 2024

    UPDATE: I just wanted to update this thread in case other Scotiabank customers see it. After speaking with QBSE support the issue is widespread with other SB customers since January 1st 2024. 

    This happening on the app, and browser based even when clearing cache or trying a different browser. The totals for the bank accounts update correctly but QBSE cannot pull any of the new transactions from Scotiabank. 

      A
      alexmayer789
      January 23, 2024

      Experiencing this same issue with Tangerine. (Owned by Scotia.) Very annoying.

      G
      gmesheauAuthor
      January 23, 2024

      Mine started showing up, though I had to manually input a few from January 1st/2nd. Things seem to be working now, fingers crossed. Hope yours comes around, QBSE has bit pretty underwhelming lately. 

       

       

      B
      BACK OFFICE 12
      December 19, 2024

      I have just tried to access my statements for the year on Scotia and it gave me NOV 16 to DEC 17 2024 ! conclusion - I am shutting down ALL my accounts with them WHY should I do CSV files for 8 plus accounts for 11 months !! I can download to excel- CSV files or Quickens.... 

       

      I was informed the best Canadian bank to download transactions is CIBC - My RBC worked up to April. We should have access to this information at ALL times! I waisted a day trying to solve the problem and then when I called the bank after one hour on hold - he hung up on me !!! LIVID of wasting so much time. It is a challenge to learn a new system however  even more frustrating when the systems and platforms do not integrate with each other ....

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