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Davis23
August 22, 2023
Question

Scammed hundreds of dollars after account cancellation

  • August 22, 2023
  • 1 reply
  • 0 views

I cancelled my account in November  of 2022 and was still charged a monthly fee with no receipts or record of this happening besides the bank transactions. Spoke with customer service for hours to have a refund page emailed to me only to be told it’s not in their “Terms of Service for Cancellation.” Extremely unimpressed with this company and the customer service i received. This took hours of my time to be told there was nothing that could be done. We were scammed out of hundreds of dollars despite my photo proof of cancelling the accounts 8 months in advance. I’ve read numerous reports of this happening to others and do not know how they are able to get away with it. Am posting this to warn others about this company and how they will covertly steal your money. 

1 reply

J
JamesM4
August 22, 2023

Hello Davis23, 

 

Thanks for connecting with us in the Community. Your feedback is valuable to us and I'd like to make sure your voice is heard. I'll be happy to steer you in the right direction so you can achieve your goal with ease. 

 

Since the experience you've described above isn't one I'd like for you or any other QuickBooks user to experience, I recommend getting in touch with our support team. I suggest reaching out outside of the Community in order to keep your account info private and secure. You can get in touch using the following contact details: 

 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

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