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123146484665914
November 27, 2023
Question

TD Canada Connection and Updating Transactions

  • November 27, 2023
  • 6 replies
  • 0 views

I have been seeing the following message for the last 10 days on my dashboard. It is not showing my most recent transactions (revenue or expenses) Please advise as I am unable to connect with someone via chat as well. 

 

We're working with TD Canada Trust - Easy Web to fix your connection. You'll see an alert here as soon as there's an update.

    6 replies

    J
    JamesM4
    November 27, 2023

    Hi there,

     

    Thanks for connecting with us here. Your banking is a vital part of your business and it's important you're able to sync your transactions with ease. I'll be happy to point you in the right direction so you can achieve your QuickBooks goals with ease. 

     

    Our engineers have been made aware of this issue and they're working hard to help get you back on track with your work. While there isn't an estimated time frame for a fix, I encourage you to contact our support team so they can add your account to the investigation. This ensures you stay updated about the investigation. Here are our contact details:

    • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
    • Social Media: Facebook, Twitter, and Instagram.
    • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

    In the meantime, I recommend manually uploading your transactions using the steps provided in this article here. Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

    L
    lynnf2
    November 28, 2023

    Is this  a system wide error?

    I've been receiving the same message and having the same problem.

      T
      Trish_T
      November 28, 2023

      Hi lynnf2,

       

      Thanks for joining us here.  As mentioned by my colleague, there is a known issue with the connection between TD bank and QuickBooks Online.  I encourage you to contact our Customer Care team, so they can review your situation in more depth and set you up for an email notification when the issue has been resolved.  In the interim, you can manually upload your transactions, so your account remains up to date.

       

      Please don't hesitate to reach back out, if you have other questions.  We would be glad to help!

      C
      Carrelijeans
      December 1, 2023

      I’m using TD bank and running threw an issue here. Bank amounts are updating but the transactions are not appearing or downloading. I phoned QBO and they said my file is corrupted and want to charge us 1000$ to fix our “corrupted” file. Is this a joke and is anyone running a similar issue

        R
        rhunter33
        December 1, 2023

        Same issue here

          P
          Pat1980
          December 5, 2023

          Same here since Nov 24th... still nothing

            G
            GR891
            December 1, 2023

            I am having the same issue.  

             

            Is it possible to get an update on the potential timeline of the fix? 

             

             

              P
              Pat1980
              December 13, 2023

              It says the same message since Nov24th….

                S
                sophiadinnissen
                December 2, 2023

                We are having the same issue. 

                Is this a Quickbooks issue or a TD bank issue?  or both? 

                 

                  P
                  Pat1980
                  December 13, 2023

                  Since Nov24th there is no update on QB transaction pages, it will be great to keep us a little bit more informed. We are paying for your services and we can’t use the system. Are we gonna get a compensation?? 

                  T
                  Trish_T
                  December 13, 2023

                  Hi Pat1980,

                   

                  Although our Development Team is working diligently on getting the issue with TD bank fixed, we currently don't have an ETA for resolution.  You can check the bank feed status here.  In addition, you can contact our Customer Care team, so they can ensure you receive status updates to your email.

                   

                  If you have any other questions or concerns, please reach back out.  We would be happy to assist!

                  K
                  Kristen18
                  December 13, 2023

                  I simply can't believe this is still an issue.  After working for hours and hours fixing November it has now started to effect December as well.  Now another one of our credit cards that weren't originally effected has zero downloads for December. I will now have to start triple checking everything all the time again.  

                   

                  I am beyond frustrated with this situation.  How we will be compensated for this?  

                  Z
                  Zinner1
                  January 3, 2024

                  I would like to know if this issue is resolved because I synced up today and recieved transactions to my business account?

                  A
                  Amanda-B
                  January 3, 2024

                  Hey there, Zinner1.

                   

                  Thanks for chiming in on this thread. Im happy to hear that you were able to update your bank transactions. You can follow this link for status updates on bank feeds. I hope this helps!

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