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Call from "Quickbooks Support Team" - Fraud?

Forum|Forum|7 years ago
January 11, 2019
73 replies
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I just received a call from someone claiming to be from Quickbooks Support Team. He gave me phone number [removed] and said his name was Ronald. He had an Indian accent. He claimed they were trying to do an automatic security upgrade and for some reason it was not working on our system. This seems like a scam. I gave them no information but he did have the first name of the owner. I told him I'd call back when I have time. I asked him to clarify that he is with Quickbooks and he confirmed. I have NEVER received a call from QB. Is this a scam?

QuickBooks Desktop

Best answer by

Hello, @carefree123.

Thanks for bringing this matter to our attention. I'm here to help share on how we can prevent these fraud calls from parties claiming to be affiliated with Intuit.

As mentioned by the previous replies on this thread, outbound calls from a QuickBooks representative should not ask for any personal information. If you keep receiving this kind of call, I'd suggest reporting this information through our email.

Don't hesitate to let me know if you have other questions about fraudulent calls. I'll be around to help.

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Pete_Mc

Yea, like the guy from Microsoft that has detected a problem with my Windows.

I do use a PC, but often say On my Mac? Other times I just put the phone on mute and just set it down. I think they usually get a ways into their script before they realize they're no longer talking to anyone. Figure it keeps them from bothering at least one or two other people during the time they gabbing to themselves.

And a serious note for anyone reading this that doesn't already know.... ANY time you get a call from someone and you're not sure why. HANG UP! Then go get the number from your statement back of your card or whatever and call the REAL number and ask if they needed to talk to you. Bet the only time it might be real is your Credit Card Fraud department. And they'll tell you they have no problem with you hanging up on them can calling back on your own. (Doubt you get points, but it shows them you're not frivolous with your info.)

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SterlingD

Hi @Posie.

Thank you for reaching out to the Community about this.

I'll be happy to help clear up if that was a scam call.

From what you described, it sounds like that was a scam phone call. Good job not providing any personal information.

Intuit may occasionally do outbound calls. If you receive one of these calls, you shouldn't be asked for any personal information.

@Pete_Mc provided some great information about what to do in these situations.

The proper contact number can be found, here.

Please remember, I'm always here for any other questions or concerns so don't hesitate to reach out.

qbteachmt

Twice this week, my phone caller ID showed I was calling from my own number to my own number and the name was there, too. Yes, they are scams.

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Pete_Mc

I've never seen my number, but I ALWAYS see area code and exchange.

My business land line run through a FAX machine and quite honestly I only use it for outgoing calls and never get clients (new or old) calling in on it. So when I see one of those numbers I really know is bogus, I just hit the Answer on the FAX machine. If it's a large SPAM Call Center I'm just hoping their software drops my number thinking it's a dedicated FAX line. [Please don't burst my bubble...]

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PeteO

I just received a call from "Intuit Pro" with the number [removed] on the caller ID. The guy (Indian accent but that doesn't mean anything) claimed he was calling about a "404 error". I cut him off and hung up. I then contacted the real Intuit support folks who confirmed that this was a scam.

I guess there are enough gullible people out there to make these scams worthwhile. Stay vigilant!

Pete O.

AlcaeusF

Thanks for joining this conversation, @PeteO.

I appreciate you sharing this incident here in the Community. This information will set as an early warning for other QuickBooks users.

To avoid these scam phone calls, we highly recommend not including any private information such as personal/business phone numbers and personal/business email addresses when posting here in the Community.

Just in case, here is the QuickBooks Offical Contact Us link.

That's it! Thanks for being a part of our QuickBooks family. Should you have any other concerns, don't hesitate to post again or leave a comment below. Take care and have a good one.

K

kane_2

I would like to share a similar situation that happened to me yesterday. I am brand new to QB. In frustration with learning the new product, I posted a question regarding importing data into QB Desktop for Mac. I never put any personal information in my post - just a question about more information being available for using a standard menu step IMPORT. Within 20 minutes of my posting, I received a call from someone who was from Quickbooks Pro Advisors Help. He called the number on my registration with QB - he knew what problems I was having with QB - said that they represent QB in helping companies set up their data. Here is the strange thing, he said he could help me by converting my previous data into QB files.

He then asked to use logmein to access my computer. At the time, I was unable to work on this. He simply told me to call him back at X phone number and that they would need 45 minutes to get me up and running. He carried on about it being a recorded line, etc

Out of frustration not receiving any other credible information on my question, I googled the 800 number and it referenced their site. I weighed the coincidence of a random call from a scammer with the fact that I just posted something and they called me at the correct phone number asking for the correct person 20 minutes after I posted something.

I thought - this is AWESOME service. I am on my way to creating my QB experience. Regrettably, I called them back, allowed them to sign into my computer for about 10 minutes, showed them a little of what I was needing to have explained and then it happened - he asked me to show him the application I am using to accept payments from my customers. then the bells started going off - the logo they use on their site is a little different from the real QB. They were not as certain as to how to answer my questions - I got scammed and someone has access to my computer.

I shut down the connection and restarted my computer.

What I am trying to figure out is WHO is this Quickbooks Pro Advisors Help, HOW did they get my number to call, and is this something that COULD typically happen? A legitimate QB Pro Advisor trying to help a newbie? They never asked me for a payment, so this could be innocent enough on their part - understand my needs and offer me help that would result in a consultation fee.

I called intuit afterward, and they were not sure.

Anyone have a little advice as to whether I should be changing all of my Credit card numbers or re-initializing my computer right now? Thanks.

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carefree123

Our company recently had something similar happen. We received a call from a man named James claiming to be from QuickBooks. He made it seem like a charge was trying to go through and wouldn't so maybe something was wrong with the card. This wasn't alarming to me because we had recently changed credit cards and I have still been changing our payment information for different companies. I logged into our account but gave him no information. I saw that the card had already been updated. I clicked save again anyway and it said that it would take 15 minutes for it to be processed. He said he would call back in 15 minutes. That was the first time I thought something was odd. In the 15 minutes I went and checked our payments from QuickBooks and we had already paid for our annual membership and our software is up to date. He was been trying to call for the last 3 days and we are not taking his calls. Does anyone have any advice?

A

Anonymous

Answer

Hello, @carefree123.

Thanks for bringing this matter to our attention. I'm here to help share on how we can prevent these fraud calls from parties claiming to be affiliated with Intuit.

As mentioned by the previous replies on this thread, outbound calls from a QuickBooks representative should not ask for any personal information. If you keep receiving this kind of call, I'd suggest reporting this information through our email.

Don't hesitate to let me know if you have other questions about fraudulent calls. I'll be around to help.

qbteachmt

"He was been trying to call for the last 3 days and we are not taking his calls. Does anyone have any advice?"

I have a listing of about a dozen numbers in the Blocked Calls list for our phone service. And they are making nomorobo available. If you enable this, it rings both your office and the nomorobo server once, and if the number is a known scammer, it stops ringing for you. It's like a virus checker for Phone calls.

J

jnzung

I just got a call from someone named "James", Indian accent, who said my credit card was not processing for our QuickBooks automatic subscription. After trying to get it to "process" several times he asked for my credit card number so he could process it for us. I checked our credit card statement online and our payroll subscription processed just fine. I refused to give any information on our credit card as it seemed to be a scam. He left his number as [removed]

AlcaeusF

Hi there, jnzung.

Thank you for posting here in the Community. It's my priority to help ensure your personal information is secured.

I'm glad to know there's no credit card information shared over the phone regarding your QuickBooks subscription. We've received reports from other users concerning scammers impersonating tech support from genuine companies.

Any remote sessions performed during the call should be disconnected or uninstalled to secure your account.

In case you need to reach out to our Support Specialists, you can follow these steps:

Log into your QuickBooks account.
Click the Help option in the upper-right corner.
Enter necessary information and click Continue.
Choose a way to connect.

I want to ensure that you're able to secure your account, so please feel free to let me know how it goes. If you should have any questions, I'm just a click away.

A

Anonymous

Here is an obvious scam attempt by an Indian call center published today on YouTube / https://www.youtube.com/watch?v=uovtaRNznt8

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smittylube

They called me today after my post on here.

Claims to be from 'quickbooks' and as far as I know Intuit owns quickbooks. Clue #1.

barely could understand his English

Said he could customize my quickbooks for me.... Ok buddy.

Beware to all. pretty doubtful that Intuit even has your phone #'s from here.

A

Anonymous

Thank you for sharing, @smittylube.

This fraud QuickBooks Support Team is quite alarming nowadays. I appreciate you being wary with these scammers.

As always, please don't hesitate to report any suspicious calls or emails from parties claiming to be from Intuit. You can refer to this article for details: Identify suspicious activity, phishing scams, and potential fraud.

If you need help with QuickBooks, you can also visit our site for references: Help articles for QuickBooks.

Let me know if you need anything else or if you have additional questions about QuickBooks. I'll be here to help.

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newbie454

Called a 247quickbooks number from online. They asked for the license number and name on the account. I provided it to them and they asked how often we back up our info and that it looked like there were links broken and that they wanted to connect to my pc. I had never had that happen. Is this normal? I hung up after they asked for that information.

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Charies_M

Hello there, newbie454.

Thanks for coming in and sharing your experience with us.

My colleagues and other QuickBooks users provided some great information and suggestions on how to deal with fraudulent acts.

We have developed a new way for our customers to reach us. This is the Call Me Back option where QuickBooks specialist personally initiates the call.

As mentioned above, outbound calls from a QuickBooks representative should not ask for any personal information. Though it's good that you disconnected the call immediately, I'd still recommend you report any suspicious calls and fraudulent acts to our Intuit Security team.

Here's how:

Go to this link: https://security.intuit.com/.
Click Contact Us.
Look for Report a fake email (or phishing email) and click on it.

For any QuickBooks Desktop concerns, here'a a reliable link to reach us out: Contact the QuickBooks Desktop Customer Support Team.

Also, the Community always has your back and I'd be delighted to help should you have any QuickBooks related questions.

B

booneyvillesue

Got one yesterday. They have even spoofed "Mountain View California" in the caller ID. The crook claimed my subscription had expired and wanted my updated credit card information. I informed him my payroll subscription was good until September. He insisted this was another subscription and that my Quick Books is currently disabled because the subscription has expired. The guy had just enough information about my account to be very concerning. I had just been working in Quick Books so knew it was working just fine and I have a desktop version that is not saved into the cloud. Additionally I have no subscriptions other than payroll. After protracted haggling I told him I would have to call him back.

Today I called Intuit to complain about the unwanted call. Yep, it was a scammer. The matter has been turned over to Intuit security.

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FixedOn66

I just got a similar call but it was notifying me that the credit card on our Quickbooks account wasn't authorizing so we'd have to update it. He actually told me I could update it in the Quickbooks app but then to call us to inform them of the update.

Problem is we use the desktop version which doesn't require a subscription, thus no credit card on file. Obvious fraud.

The call back number they gave was [removed]. Intuit really ought to follow up on this. A larger company with an accounting clerk with a company credit card could have fallen for this.

JaneD

Hi FixedOn66,

I appreciate you for joining and sharing your experience with us.

As mentioned by my colleague, Charies_M, I encourage you to report any suspicious calls or phishing emails to our Intuit Security team.

Here's how:

Go to this link: https://security.intuit.com/.
Click Contact Us.
Look for Report a fake email (or phishing email) and click on it.

Know that we apply strict guidelines and practices to protect all of your personal information. I'll take note and forward this to our Security Support Team as well for immediate investigation.

For more information, you can refer to this article: Recognize and report suspicious emails (Phishing)

Thanks for visiting the Community. Let me know if you have any other concerns. I'm always around to help.

B

beachicago

I just got an email from intuit support team and tried to forward to [email address removed] and it bounced back. I can not get any support from intuit.

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cauto

Similar experience on 11/22/19 with the "Quickbooks Pro Advisory Team". Call back number was [removed]. INTUIT OWES IT TO ITS CUSTOMERS to distribute this information, particularly the phone number. In businesses with multiple users, it is likely that one will not recognize it for the fraud that it is and provide the caller access to the company file and all of the sensitive data in it.

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ChristieAnn 11

Hi there, cauto.

I just wanted to let you know that I responded to your other post. In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-a-company-that-calls-themselves-qb-pro-advisors-that-is-not/01/417367#M30642

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

C

CBB1

I think I fell victim to a scam. An Indian guy called and said he found a problem with our company file with data loss. We ironically do and have reached out to Quickbooks recently. He remotely logged into my computer. He looked into Quickbooks for a while and then started running something under command prompt. That made me suspicious, so I Googled his number and found the website below. I immediately closed out of command prompt and the chat. I ran a virus scan and malware scan, but I didn’t see anything come up. I’m going to shut down my computer and unplug my computer from the Internet. I’m going to have an IT expert come in the morning and look it over. Beware!

https://www.accounting-quickbooks.net/contact.html

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