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Call from "Quickbooks Support Team" - Fraud?

Forum|Forum|7 years ago
January 11, 2019
73 replies
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I just received a call from someone claiming to be from Quickbooks Support Team. He gave me phone number [removed] and said his name was Ronald. He had an Indian accent. He claimed they were trying to do an automatic security upgrade and for some reason it was not working on our system. This seems like a scam. I gave them no information but he did have the first name of the owner. I told him I'd call back when I have time. I asked him to clarify that he is with Quickbooks and he confirmed. I have NEVER received a call from QB. Is this a scam?

QuickBooks Desktop

Best answer by

Hello, @carefree123.

Thanks for bringing this matter to our attention. I'm here to help share on how we can prevent these fraud calls from parties claiming to be affiliated with Intuit.

As mentioned by the previous replies on this thread, outbound calls from a QuickBooks representative should not ask for any personal information. If you keep receiving this kind of call, I'd suggest reporting this information through our email.

Don't hesitate to let me know if you have other questions about fraudulent calls. I'll be around to help.

Show previous replies

M

mbf1

I received a similar call yesterday, 12/3/19, from a gentleman with a middle eastern accent named "Savio". Sounds like a similar story everyone has shared. He honestly had me until he said he needed to access my computer and then the red flags went off. He gave me the number of [removed] to call him back on. I did not call him back.

IamjuViel

Hello, @mbf1.

I appreciate you for sharing your experience with these phone fraudsters. This information will set as an early warning for other QuickBooks users.

To avoid these scam phone calls, we highly recommend using the Contact Support options inside the QuickBooks software. You have three ways to contact us:

Ask the Community
- Please avoid including any private information such as personal/business phone numbers, personal/business email addresses or company name when posting here in the Community.
Message an Agent
Talk to a Specialist

Meanwhile, I'd strongly suggest contacting our Customer Care Team so a formal complaint would be filed against those people who keep on calling you.

Here’s how:

Go to Help.
Choose QuickBooks Desktop Help.
Click on the Contact us link.
Choose Search for something else.
Type in a keyword about your concern.
Hit Submit.
Click on the Start a Message button.

Lastly, I have these articles for further insights:

Contact the QuickBooks Desktop Customer Support Team

Keep us posted if you have other questions. I'm always here to help.

O

OCD

It just happened to me, too. Claimed there is a communication error with the server. I explained I've been using QB with no issue and she was very persistent. I asked her to email me info and the call ended.

Be careful - scammers will ghost numbers and the number they called from matches an intuit customer support number.

L

LYNN25

We received a call today from [removed] claiming to be Quickbooks. They said the card on file was declined. This seemed odd to me since I know that our account is up to date. I logged in to our account and checked and all is up to date, called and verified with the REAL Quickbooks as well, and they did not call. Beware, the scammers are at it again.

C

Charies_M

I hope you're doing great today, LYNN25.

You did the right thing on being vigilant and cautious after receiving that random call. We only contact our customer if they request a callback from us.

I've got you an article to learn how to handle suspicious calls or emails from parties claiming to be affiliated with Intuit: Identify suspicious activity, phishing scams, and potential fraud.

I appreciate your contribution in raising awareness to other QuickBooks users about this fraudulent acts.

The Community is always open for any queries you may have. Wish you all the best of luck.

J

jj virani

[removed]

i received call from [removed] for last three days and then they want me to call

[removed]
1065

Anna S

Thanks for joining the thread, @jj virani.

I appreciate you taking the time to inform others about the calls you've been receiving over the past three days. I wanted to share some information about QuickBooks calls for you and others.

The only time QuickBooks Support contacts you is when you go through the help menu and select the Get a callback option. The call usually comes through as an 800 number that tells you the call is recorded for security purposes. Then you're connected with one of our agents who won't ask for any personal information to access your account. If you haven't requested a callback from QuickBooks directly, I wouldn't call the number they provided solely for security reasons.

Feel free to comment below if you have any more questions or concerns. Take care!

H

HonzBigB

Received 2 calls in the last month about upgrading and renewal. Last phone # was [removed]. They were asking for our credit card #. The person was not able to answer any questions and said the last 4 of our credit card #### was declined. It just so happens that i have a list of our cards (even expired ones) and it wasn't one of ours so I knew right away it was fraud. BEWARE~

@Posie wrote:

I just received a call from someone claiming to be from Quickbooks Support Team. He gave me phone number [removed] and said his name was Ronald. He had an Indian accent. He claimed they were trying to do an automatic security upgrade and for some reason it was not working on our system. This seems like a scam. I gave them no information but he did have the first name of the owner. I told him I'd call back when I have time. I asked him to clarify that he is with Quickbooks and he confirmed. I have NEVER received a call from QB. Is this a scam?

K

Kendra H

Hello there, @HonzBigB.

Thanks for sharing your encounter with the scam call. I'm here to share how these fraud calls from parties claiming to be affiliated with Intuit can be prevented.

As mentioned by the previous reply on this thread, outbound calls from a QuickBooks representative shouldn't ask for any personal information. Additionally, you'll only be called if you request a call back through the Help function within your account. If you keep receiving this kind of call, I suggest reporting this information via email.

I'm always here to help if you have any other questions. Have a good rest of your day!

D

dggrammie

I just had guy with an Indian accent telling me that our account was showing a 202 error and that our credit card account information for billing needed updated. He wanted me to give him the information over the phone and I refused. I went online and updated, but he told me he was still getting an error after refreshing? I told him when I saved it everything went through. Then I asked him to tell me what I would see on my end to show this error. He told me he would get back to me. Is this a scam.

Sounds like a scam.

Thanks for sharing this with us, @dggrammie.

From what you described, it sounds like that wasn't a valid phone call from us. Good to know there's no credit card information shared over the phone. To prevent this, we recommend not including any private information about your account. Refrain from posting your personal/business phone numbers and email addresses here in the Community and other public forums.

You can report this incident to us by providing the details of the caller to our Intuit Security team.

Here's how:

Go to this link: https://security.intuit.com/.
Click Contact Us.
Look for the Report technical support scams option and click on it.

I've also added this link for your future reference: Recognize Suspicious Email & Websites

Feel free to drop a comment below if you have other questions. I'm always happy to help. Take care!

K

Karen157

ALERT: I have received 2 calls from CA numbers in the last week. [removed], and then [removed]. The 1st call went to my voicemail, they left message, stating their first name, Kelly with Intuit, and as our Quickbooks advisor, and she has a couple of questions on our Quickbooks account. I knew this was bogus, because QB/Intuit have never called me for a vague reason unsolicited. They have only called me with I submitted a help request. I called the number back and let them know I had not called them, and they would have to prove who they are before I disclose ANY information about our company. She never returned my call. However, I got another call today from the 2nd number I listed, and I answered this one. It was a man, and I do not remember his name. He said he was responding to an inquiry that I made, regarding payroll. I knew that was a lie. And I let him know that. He tried to continue asking me about who we use for payroll, and why we are using QB. I told him I absolutely did not call and that I would not give any information. And I had to aggressively end the call. BEWARE. The other thing that concerns me is that they had my number and knew I am with QB/Intuit. I am now concerned about Quickbooks security of my information and the information about our company.

AlexV

Hello there, Karen157.

I know how you feel when you experience this kind of practice.

It is our top priority protecting the privacy and security of all your company information. For more information about security, please visit our security website. You may also reach out directly to our security team at security@intuit.com.

Let's all be cautious in giving any personal or business-related information. If you need some help, always use our main line of support. Click here on how to contact our Support Team.

Please reply again if you have more concerns. I'll be here!

D

Dave Modisette

I also just received a call from Quickbooks Support Team. Unfortunately, he seemed legit after asking him some pertinent questions.

He also said it was about some downloads that were not being installed and he advised me to go to Help>Update Quickbook Desktop and update the files. Some files were not being downloaded and some errors were present. He had me reset the update and try that and some files downloaded but one did not and there were two errors. He asked me to download Logmein123 and set up remote control for him. Unfortunately, I did this.

The conversation and trials went on for anothe 20 minutes and finally he said I needed another service that he downloaded which I could purchase for $399 dollars. That's when I got suspicious and ended the conversation and he warned that Quickbooks could not guarantee that problems would not happen to my software if I did not buy this extra service.

Now I'm not sure I'm even talking to the real Inuit support online. I have changed the password for my Admin. Anything else I should do?

S

SashaMC

Welcome to the QuickBooks Community, Dave. Thank you for bringing this to our attention. That was a brilliant move to change your Admin password. I suggest that you uninstall the LogMeIn software. Just a friendly reminder, QuickBooks doesn't do outbound calls.

The only time we will call you is if you request a call back to fix a situation. I encourage you to report this incident, including the caller number to our Intuit Security team.

Here's how:

Go to this link: https://security.intuit.com/.
Click Contact Us.
Look for the Report technical support scams option and click on it.

If you need to reach our actual team for assistance, here's how for QuickBooks Desktop:

Go to the Help menu, then click QuickBooks Desktop Help or press the F1 key.
Hit the Contact Us button, as seen in the display.
Enter a brief description of the problem.
Select Continue.
Choose which method you would like to connect. The options will be chat or our call back feature.

Please let me know if there is anything else I can help you with. I'll be around. Take care and be safe.

F

finance62

https://business.google.com/website/saleproperties/

I googled QB online support and the above website showed up . Called the toll free number and [removed] said I need to pay $1,499.99 for online support. [Removed]

JoesemM

There are many reasons in today's environment to be cautious, @finance62.

The official website of Intuit always has an Intuit.com at the end of the URL. In case you're trying to contact our Customer Support Team. I'll be glad to show you how:

Click the Help icon in the upper right of the screen.
Select Contact US on the pop-up.
Enter what you're needing assistance with in the How can we help? field and choose Continue.
Choose a way to connect with us: Start a chat or Get a callback.
Enter your contact information.
Select Call me.

To ensure we address your concern on time, our supports are available from 6:00 am-6:00 pm from Monday-Friday and 6:00 am-3:00 pm Saturday.

For product features and updates, I recommend visiting our blog: The QuickBooks Blog.

If you'll need help regarding navigating the product, use this help site for video tutorials and articles in QBO: QuickBooks Help.

Reach out to me anytime if you have any other concerns. I’ll be right here ready to help you. Enjoy the rest of the day.

F

finance62

hi, the chat is not working even though now it's past 6am. any idea why ??

G

guesna

Recently received this email, it looks suspicious to someone familiar with QB, however could definitely compromise someones system if not familiar by clicking link. Scary this happen more often than we are aware of!!

It was a pleasure working with your organization and Your business is valuable for us. We'd like to inform you that your QuickBooks Subscription is expiring on October 20th 2020. Kindly renew your Subscription before October 21st 2020. Any failure in renewing your subscription may lead in termination of your services or let us know if you want to cancel the subscription.

For help, log in to your QuickBooks account (suspicious link)or alternatively you can call us on [Phone Number Removed]. Do not reply to this email address because this email address is used for outgoing emails only.

Thank you,

QuickBooks Team

MaryLandT

Thank you for letting us know about the suspicious email you've received, guesna.

Phishing, spam, spoof, or hoax emails are a huge problem today. The best protection against these security risks is awareness and prevention.

Please don't open the message until you're able to confirm its legitimacy. Intuit's security team posts information about SPAM and Phishing email attempts at the Intuit Online Security Center.

You can forward any suspicious emails immediately to stay aware. Simply follow the steps below:

Go to the Online Security Center page.
Scroll down to the Security Alerts box which shows current and reported security alerts associated with scam emails.
Find the associated Security Alert, then select it to see instructions listing any actions you'll need to take.

I've also added these articles to determine if it is legitimate:

Stay in touch with me if you need anything else with QuickBooks. I'm always right here to help.

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