Contact number for support

Hi there, Comfortjames.

I can see how important it is to send your invoices to your customers on time from QuickBooks Desktop. 

There are possible reasons why you are unable to send an invoice in QuickBooks. One of the reasons is that the QuickBooks Desktop version you are using is outdated. Make sure to update QuickBooks to the latest release. 

The other reason is that something in your web email security settings is preventing you from sending forms through QuickBooks. To fix this you'll need to review your email provider's security settings and other filter preferences.

If you're using Gmail, here's what you can do:

1. Enable access for less secure apps.
2. You can also set access preferences for specific apps such as QuickBooks.
3. Return to QuickBooks and email yourself a test transaction. If it still doesn't work, you can disable the 2-Step Verification feature in your Gmail account.

Also, you'll be prompted to authorize QuickBooks Desktop whenever you send a transaction if you've set up Gmail to use enhanced security. You can use this link as a reference: Reauthorize QuickBooks Desktop to keep using Gmail

If you're using Yahoo! mail, here's what you need to do:

1. Go to your Yahoo Account Security page.
2. Turn on the Two-step verification and Allow apps that use less secure sign in features.
3. Go back to QuickBooks and email yourself a test transaction. If you still can't send emails, use Yahoo's generate third-party app passwords tool. It creates a random password you can use to connect QuickBooks. You only need to do this once.

For complete details on how to resolve web email issues, you can check out this article: Fix webmail password issues in QuickBooks Desktop.

Once you've successfully sent your invoices, you can visit this resource to learn more about processing customer payments: Take and process payments in QuickBooks Desktop

Feel free to return to this thread and add some details or ask any follow-up questions about invoices. I'll be here to assist. Have a wonderful day!

@Anchor1000 

Any specific concern?

@palldritt 

Recover from what? QB Desktop or QB Online?

I got you the details of why federal taxes were not withheld from your paycheck, Kathy.  

The common reasons why employees are not withheld with federal taxes are the following:

• The employee claims to be tax-exempt.
• If the employee's wages didn't meet the minimum threshold. 
• The wage limit has been reached. You can run through this article for a better understanding of payroll tax wage and base limits: Understand payroll tax wage bases and limits.

To rectify this, we can check various factors that affect your taxes. First, your payroll wages, deductions, or contributions are correct, then update if needed in your payroll product. Next to it, check the employee’s federal filing status by following the steps below:

1. Navigate to the Payroll menu and select the Employees tab.
2. Click the name of the employee.
3. Under the What are [employee's name] withholdings section, click the Pencil icon.
4. Make sure the federal status is not Do No Withhold (exempt).

You can refer to this article for more information on the process: Troubleshoot no income tax withheld from a paycheck. 

After you've double-checked that everything is in order, I recommend looking at the Payroll Tax and Wage Summary report. It explains how QuickBooks calculates tax amounts on employee paychecks as well as the wage base limit for each employee's tax. 

Let me walk you through:

1. Go to the Reports tab located on the left pane.
2. Type Payroll Tax and Wage Summary in the search box and press Enter.
3. Modify the date range and click Run Report.
4. Click the Federal Income tax under Federal Taxes (940/941).

Feel free to reply to this post if you need further assistance with your payroll. The Community always has your back. Have a great day!

Hello, Sergio.

Dealing with a potential hacking issue involves a comprehensive investigation. Thus, I recommend contacting our Phone Support team. They have the tools required to check your account and identify the underlying cause of the issue.

Here's how:  

1. Log in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a Human.  
4. Type your concern.  
5. You have two options: either request a callback or message an agent to speak with a representative.

To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps. 

I'm adding this reference for tips and guides on how to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

Keep me posted if you need assistance with your QuickBooks account. The Community is always here to assist you.

We appreciate you joining the thread, Hannah. We'll gladly provide the details you need to help change the time format inside your QuickBooks company file. 

Before anything else, we would like to know what QuickBooks product you're currently using. Are you using the QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)? If you're using the Online version, please know that the option you're trying to access is unavailable and that the time format is in minutes, not decimal.

In case you're using the desktop version, these are the steps to modify the time format inside your company file:

1. Access your QuickBooks Desktop company.
2. On the top right corner, click the Edit menu and select Preference.
3. Select General, and then click the Company Preferences tab.
4. In the Time Format section, tick the Radio button beside Decimal.
5. Once done, click the OK button.

If you're using the Online version, please know that the option you're trying to access is unavailable and that the time format is in minutes, not decimal.

On the other hand, we're providing these articles to help you manage employee's information and payroll schedules inside the program:

• Edit or change employee info in payroll
• Set up and manage payroll schedules

The Community space is always open if you have other payroll-related tasks or need assistance handling employees. Don't hesitate to visit us anytime. We're always ready to give you a helping hand. Keep safe.

@MELISSA234 

This PEMO?

https://www.pemo.io

Are you using QBO US version or another region?

@cbouslog 

QB Online or QB Desktop

Hello Laura183. Thanks for connecting with us here. I'll be glad to help steer you in the right direction. To get started, could you elaborate more about what happens when you try to update it?