Contact number for support

@CleanBean 

QB online or QB Desktop?

I appreciate you for bringing this to our attention, Ralph. I know how precious time is for you and the relevance of accessing your QuickBooks account to manage your business.

To begin with, can you tell me if you've encountered any specific error messages while trying to open QuickBooks? This way, we can provide an appropriate resolution for you to access QuickBooks.

In the meantime, we can perform some troubleshooting steps to determine if this is related to your browser. Start by logging in to a private browser, this will not store cache files that can cause lag to a web-based program. You can follow these shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, go to the QBO page and try to open QBO again. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

If the issue persists, I recommend contacting our support team. Our team will take a closer look at the situation and provide a resolution.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

Please inform me of any developments, Ralph. If you have questions, feedback, or concerns about accessing QuickBooks, feel free to reach out to the Community. I'm here to help.

@Bapple 

Can you login to CAMPS and find your license code there?

https://camps.intuit.com

I see how crucial it is for you to access your client information and invoices in QuickBooks Self-Employed (QBSE). Let me ensure that you get connected with the appropriate support that you need, Mickkubiak.

I appreciate the steps you’ve taken to re-download the app from the store. However, I'd like to provide a workaround. Since QBSE does not have a direct phone number for customer support, I recommend accessing your QBSE account through a web browser. This method will allow you to connect with our live support team directly. Here’s a step-by-step guide to help you:

1. Open a Private Browser Window. If you're using a computer, you can refer to these shortcut keyboard keys:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

1. Sign In to Your Account.
2. Go to (?) Help to open the QuickBooks Assistant window.
3. In the Type or Ask Something field, enter your inquiry.
4. Press Enter on your keyboard to send it.

Our live support team is available Monday to Friday from 6 AM to 6 PM and Saturdays from 6 AM to 3 PM PT. They are ready and eager to assist you with any issues.

Furthermore, I'd like to share this article for future reference if you want to review and download transactions from QBSE: Export transactions and get reports in QuickBooks Self-Employed.

I'll be keeping an eye out for this thread if you need more assistance in accessing your client info or invoices. We're here to help you out.

Thanks for joining this thread, Suzy1204.

Just to make sure I give you the best info, do you need to contact the QuickBooks Self-Employed Support Team?

If so, these steps will get you going in the right direction:

1. Go to (?) Help. This opens the QuickBooks Assistant window.
(Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.)
2. In the Type or ask something field, enter your inquiry.
3. Press Enter on your keyboard to send it.

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Self-Employed Support

Please don't hesitate to reach back out if you have any other questions. I'll be here to lend a hand.

I know how precious time is for you and the relevance of your funds, @Nicole987. Let's ensure you'll be able to receive an email.

First, I recommend reviewing your email folders, including the Spam or Junk folders. If you locate the email in one of these folders, please move it to your inbox. Afterward, add QuickBooks Payments to your contacts. Here are the email addresses to add to your contact list:

• BusinessServices@intuit.com
• Payments@intuit.com
• Notification@email.merchantcenter.intuit.com
• PaymentNotification@email.paymentsolutions.intuit.com
• ReplyTo@QBDT.intuit.com
• do_not_reply@intuit.com
• quickbooks@notification.intuit.com

Please send an email to any of these email addresses to ensure that your internet service provider or domain provider recognizes it as a friendly contact. For more detailed information, you can refer to this article: Can't receive email from QuickBooks Payments.

However, if you still cannot locate the email, I recommend contacting our Merchant Services Support Team. They will thoroughly investigate the situation and provide a resolution.

I'll also add these articles if your customers are not receiving your invoices, sales receipts, or estimates. You can also learn how to identify official emails from Intuit Payments.

• Troubleshoot if customers aren't receiving emails.
• Identify the official emails used by Intuit Payments.

If you have any concerns about receiving emails, please tag me in the comment section, @Nicole987. I'll assist you in any way possible.

I'm here to provide a way to retrieve access to your old QuickBooks Online (QBO) account, Quad.

Since you no longer use the email address linked to that account, we can use the account recovery form to update the info. Please note that we'll process the changes within one business day. Our business hours are M-F, 8 AM to 5 PM PT.

Beforehand, please ensure you're the primary admin user in your account. Once ready, follow the steps below to request an account information modification:

1. Take a high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
2. Open the Recover My Account link.
3. On the What do you want to update? field, select Email.
4. Fill out the necessary details, then click Continue.
5. Scan the  QR code to auto-capture photos of your government-issued ID or click Can't scan QR code?, then Upload ID manually to add your ID or document.

After that, please expect an email from no_response@intuit.com within one business day with further instructions. If your request is approved, you'll receive a link to reset your password.

In case you encounter any trouble signing in to your Intuit Account, you can browse this article to rectify the issue: Recover your Intuit Account if you can’t sign in.

Once you regain access to your old account, you can re-subscribe to the program.

Additionally, you can browse these resources to guide you if you need to make changes to your account and learn the latest features added in QBO:

• Learn about QuickBooks Online with how-to videos
• Get started and adjust settings after you sign up for QuickBooks Online

Finally, we have an in-demand team at QuickBooks Live Expert Assisted that is always available to help you with best practices in setting up and making the most out of your books to ensure you can start using the program again with ease.

The thread will remain open if you need assistance setting up your books or navigating the program. I'm always ready to help you.