Solved

Contact number for support

Forum|Forum|2 years ago
January 6, 2024
96 replies
0 views

How can I reach support on Saturday & Sunday?

QuickBooks Online

Best answer by KayePe

For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.

If you are a QuickBooks Online Advanced subscriber, you benefit from access to our support team any time, any day.

To see support hours for all other QuickBooks products and services, please refer to this article: Get help with QuickBooks products and services.

Finally, for additional support, our online community forums are a valuable resource where you can ask questions and engage with experienced QuickBooks experts and users on your schedule, 24/7.

Show previous replies

S

Spinedoc1

I had a hard drive failure on my computer. I have had Quickbooks data restored but need help reinstalling/updating the software. I need a phone number to call to discuss.

S

Spinedoc1

My phone # is XXX-XXX-XXXX. I need help reinstalling my software after a hard drive failure. I have had my data restored.

C

Chrea

@Spinedoc1

Which QB Desktop year version?

Can you access CAMPS and find your license code there?

https://camps.intuit.com

J

Jbstan

I am having issues with my invoices, not being received by the recipient.

A

Aldren18

I recognize that you're short on time, Kathy. Allow me to connect you with our dedicated specialists who can swiftly resolve your QuickBooks Online (QBO) app issue.

To contact our dedicated support team, please visit this article for the phone number in the Can't get signed in? section: QuickBooks Online Support.

Our customer service hours for QBO Simple Start are 6 AM to 6 PM PT on weekdays and 6 AM to 3 PM PT on Saturdays.

In case you encounter sign-in issues in your QBO account again in the future, please consult this informative article: Recover Your Intuit Account If You Can't Sign In. This resource provides essential guidance on troubleshooting sign-in issues, including steps for resetting a forgotten password, recovering your user ID, and resolving verification code problems.

Moreover, I’ve compiled some valuable resources that explain how the QBO app works and allow you to compare mobile app features across different devices:

You can always rely on our Community team for prompt support throughout your journey. We encourage you to Reply below with any questions or concerns about our program. My team and I are here to assist you every step of the way, ensuring you have the resources and guidance you need for a seamless experience.

D

Durell112

Yes I switched my paycheck to go to my bank and I'm trying to do direct deposit so I just want to help with that

JaeAnnC

Thanks for joining this thread, @Durell112.

It's always our priority to address your concerns. However, we need specific information so we can have a better picture of the issue.

Could you please specify what issues did you encounter with your direct deposit? Feel free to share them with us, and we'll respond right away to address your questions. You could also attach screenshots if necessary.

We're looking forward to your response, Durell. Just leave your reply below, and we'll ensure to get back to you as soon as possible. Stay safe, and have a wonderful day ahead!

J

JorgetteG

I am here to help you regain access to your account quickly and efficiently. Let’s work together to resolve this issue, CEI2.

Before we begin, I would like to know if you are encountering specific error messages when trying to sign in, or does it just seem to keep loading? The more details you provide, the better we can pinpoint the issue and offer tailored troubleshooting steps to get you back on track.

In the meantime, when QuickBooks isn't behaving as expected, I recommend using a private or incognito window to rule out errors or glitches.

You can use the following keyboard shortcuts depending on your browser:

Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Shift + Ctrl + P
Microsoft Edge: Ctrl + Shift + N

If the above method works well, you can switch to your usual browser and clear your browsing history. The system's supported browser is recommended for the best and most secure experience and ensures you have a stable internet connection to access QuickBooks Online.

Additionally, you might find these articles helpful for managing your QuickBooks Online account and keeping your Intuit Account secure:

I'm glad I could assist you with your login issue today. By following the troubleshooting steps, we will be able to help resolve the issue. If you continue to experience problems, please don't hesitate to reach out to us again. Have a great day.

T

Triciamazure33

Hello. I have not been able to get access to my quick books account for three days. It’s been updated. I’ve turned off my iPad. Nothing is working. Please advise.

C

Chrea

@Triciamazure33

Try opening your account on different browsers.

S

Shash1967

Can I please get a phone number to call or a link to talk to customer support? There is not a contact us under my help menu.

Thanks

S

ShangY

I’m really glad you reached out, @Shash 1967. I’m here to help you connect with our Customer Care Support team. Don't worry, I’ll walk you through everything step by step and share their working hours so you can get in touch easily.

At the moment, we don’t have a direct phone number or link to contact our support team. But don’t worry, you can easily reach them by following the steps below.

Here’s how you can get started:

Look for the Help (?) icon at the top.
Head to the Search section.
Type in a keyword related to your concern in the search bar, and then click on Contact Us at the bottom.
You’ll have the option to either Have us call you or Chat with us.

To ensure you have all the information you need, here are our support hours:

Phone Support: Monday to Friday from 8 AM to 7 PM

Chat Support: Monday to Friday from 8 AM to 10 PM

Weekends:

Saturday from 8 AM to 6 PM
Sunday from 8 AM to 6 PM

I want to take a moment to express my sincere gratitude for allowing me to assist you. If you have any more questions or need further help, please know that I’m just a message away. Your concerns mean a lot to me, and I'm here to support you in any way I can.

G

GWLongacre

My account was withdrawn unauthorized

H

Heide DC

Guiding you to the best support available will help check your account securely, GWLongacre.

If you find any random transactions, I recommend checking your bank statement to verify any unfamiliar charges from Intuit or QuickBooks. Then, reach out to our support team for assistance and a thorough investigation. Please know that the Community is a public platform. We always prioritize users' privacy and won't discuss confidential information for security.

I'm adding the detailed steps to contact support for reference:

Go to Help.
Select the Search tab, then type Contact Support.
Click Contact us at the bottom.

Choose either of these tabs:

Assistant tab and type Talk to a human.
Search tab and click on Contact Us to connect with a support expert.

I recommend checking their support hours to reach them at a convenient time for you.

We adhere to strict guidelines to protect your personal information. I'll also forward your concern to our Security Support Team for immediate attention. For additional guidance, you may find these articles on recognizing and reporting suspected fraud helpful:

We're always here to assist you with any ongoing fraud issues related to your account. If you need further help, don't hold back to click the Reply button below or post in the Community again. We're just a message away.

3

3005

i can not open my company

C

Chrea

@3005

QB Desktop or Qnline?

Show more replies

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded