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January 6, 2024
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Contact number for support

  • January 6, 2024
  • 96 replies
  • 0 views

How can I reach support on Saturday & Sunday?

Best answer by KayePe

For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.

 

If you are a QuickBooks Online Advanced subscriber, you benefit from access to our support team any time, any day.

 

To see support hours for all other QuickBooks products and services, please refer to this article: Get help with QuickBooks products and services. 

 

Finally, for additional support, our online community forums are a valuable resource where you can ask questions and engage with experienced QuickBooks experts and users on your schedule, 24/7.

96 replies

November 27, 2024

I need help accessing my paystubs

November 29, 2024

plz send my validation code

November 29, 2024

@plz send my validation code 

Which QB Desktop year version?

Can you access CAMPS and find your license code there?

https://camps.intuit.com

 

December 3, 2024

When writing system registry values the upgrade seems to hang up at 20%. Is this normal? How long should I wait for something else to happen?

JenoP
December 3, 2024

The upgrade process is simple and will only take just a few minutes, Windemup. I'll walk you through a detailed solution to help you navigate past the system registry values step and complete the upgrade successfully.

 

Our engineers discovered that the delay was caused by the real-time scanning feature of Microsoft Windows Defender. QuickBooks updates require changes to the operating system registry, which Windows Defender closely monitors as part of its security protocols.

 

To resolve this issue, our engineers have developed a specialized tool that creates an exception in Windows Defender. This instructs Windows to permit the necessary changes, enabling it to trust QuickBooks’ modifications and ensuring smoother updates.

 

You can easily access and use this tool through the QuickBooks Tool Hub. Here's a step-by-step guide to help you:

 

  1. Click the Cancel button to stop the update and close the software.
  2. Download and install the QuickBooks Tool Hub application.
  3. Open it and proceed to the Installation issues menu.
  4. Click Add Defender Exclusion.
  5. Make sure to restart your computer to apply the exemption.
  6. Reopen the software and start the update.

 

 

For more information and additional troubleshooting steps, please refer to this article: QuickBooks Update slows at writing system registry values.

 

Lastly, you may want to consider bookmarking these articles in case you might need them:

 

 

Please feel free to reach out if you have any other questions or need further assistance using this tool or updating the software. We're here to ensure that your QuickBooks experience is smooth, allowing you to concentrate on what matters most, growing your business.

December 7, 2024

what is support number for  Pro

 

December 7, 2024

I can share valuable information and route you directly to our support, @414711169

 

Currently, we no longer offer the QuickBooks Desktop (QBDT) Pro 2024 version. However, we do offer QBDT 2024 Pro Plus, which is subscription-based.

 

If you need assistance purchasing QuickBooks Desktop Pro Plus or choosing the right version of QuickBooks that suits your needs, you can visit our QuickBooks page or contact our Sales Department to sign up for QBDT 2024 (Pro Plus or Premier Plus).

 

Here's how:

 

  1. Open QuickBooks.
  2. Go to the QuickBooks Desktop Help/Contact Us option from the Help menu.
  3. Select Contact Us.
  4. Describe your issue, then select Continue.
  5. Sign in to your Intuit account. Click Continue and then Continue with my account.
  6. You'll receive a single-use code. Enter it and select Continue.
  7. Choose to chat with us or Have us call you.

 

For future reference, I've provided these articles that'll guide you through the installation and registration procedure, and familiarize yourself with the new features available in QBDT: 

 

 

I'm still here to help you whether you need clarifications about QuickBooks Desktop Pro, @414711169. Kindly click the reply button below. Have a great one.

December 8, 2024

How do I retrieve these transactions?  I tried signing in fresh  after I uploaded credit card I was able to reconsile what was already there.  Lost Oct and November

December 8, 2024

Hello, @bbridges1. I can guide you on how to recover the transactions you're missing from October and November.
 

For transactions that are more than 90 days old, you can retrieve the missing data by logging onto your bank's website. Simply adhere to the instructions provided by your bank for downloading CSV files of your transactions to your computer. Don't forget to verify the date range prior to downloading.

 

After obtaining the file, you can proceed by following the instructions in this article: Manually Upload Transactions into QuickBooks Online. This guide provides comprehensive steps for importing transactions for both accounts that are linked and not linked to online banking.

 

Alternatively, you can manually update your accounts anytime to get the most recent transactions. 

 

Here’s the method:

 

  1. Go to Transactions.
  2. Select Bank transactions.
  3. Click on Update.

 

Refer to this article for a detailed guide on how to find the missing transactions in QuickBooks Online.

After that, use this link to guide you on how to categorize and match online bank transactions in QuickBooks Online. 

 

Feel free to reach out if you have any further inquiries or need assistance with additional banking matters. I'm here to assist you.

 

 

December 10, 2024

Hello.

When i create an estimate for my customers, the sales tax has dissapeared

 

December 10, 2024

Thank you for joining this thread, Berry. Rest assured you will get some solution to resolve this sales tax that isn't showing within the estimate in QuickBooks Online.

 

When Automatic Calculation is enabled within the system, it automatically computes the applicable tax amounts, allowing for greater efficiency and reducing the likelihood of manual errors in tax computation. I suggest checking the system settings to confirm the tax rates are properly configured.

 

Second, you can manually add the tax by choosing the + Add Rate and then, enter a new name and select your agency. See screenshot below:

If the estimated tax still isn't showing, let's proceed to the third solution. I suggest troubleshooting to see if this is related to browser issues. See the following recommendation below:

 

1. Utilize the incognito mode using these keys:

 

  • Google Chrome: press Ctrl + Shift + N
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift +N 

 

2. Clear the browser's cache.

3. Use the updated and supported browsers in QBO.

 

On a different note, consider reviewing these resources when you are ready to convert your estimates into invoices: Convert an estimate into an invoice in QuickBooks Online.

 

Additionally, here's an article that will provide the complete steps on how to record your customer invoice payments: Record invoice payments in QuickBooks Online.

 

Your attention to detail and transparency with customers regarding this issue will surely uphold their trust and confidence in your services. You can still post in this thread if you need additional help regarding your estimate concerns.

December 13, 2024

Hello 

Actuallu i canot open my quick book . my old invoices are in it.

How can i check it. sometimes its show codes -6150,-1006

can you help me pls .... thank you

December 13, 2024

Welcome to the QuickBooks Community, qstopautorepair! I will walk you through the process to get this resolved so you can get back to business. In rare cases, the CryptoWall virus and other malicious software can cause Error -6150, -1006 and prevent you from opening QuickBooks. Therefore, we are going to do a few checks.

 

  1. Open the Windows Start Menu.
  2. Type “File Explorer” into search and open File Explorer.
  3. Search for and open your QuickBooks folder. It’s usually on your C: drive.
  4. Look for files that contain words like “decrypt” or “instructions” (.txt or .html).

 

If you don’t see any files that fit this description, your computer is fine. However, if this is not the case let's move on to the next steps.

 

If you recently saved a backup of your company file (QBB), use it to restore your work. Only follow the steps to restore from backup company file if you backed up recently - you’ll lose your work between your last backup and today.

 

If you don’t see Error -6150,-1006 after you restore your backup, everything is fixed and you're good to go. 

 

Let me know how that goes and if the issue persists please reach back out to us! We are here to help. Happy Holidays! 

December 16, 2024

Hi. We just recently setup the QB Enterprise Solutions 2023 for desktop. How to setup the multiple currencies? We cannot proceed because when we clicked the multiple currency option, there's nothing to choose with and its empty. How to set it up?

December 16, 2024

You'll need to go to your company preferences, cgcmanila. I'll provide the step-by-step process to ensure you can set up the multicurrency feature in QuickBooks Desktop (QBDT).

 

When you select Multiple Currencies, you'll be routed to the My Preferences tab. This tab will have no options since personal preferences for this feature are unavailable. Hence, you'll want to proceed to the Company Preferences tab. Let me show you how.

 

  1. Head to the Edit menu, the Preferences.
  2. Click Multiple Currencies and go to the Company Preferences tab.
  3. Tick the Yes, I use more than one currency option.
  4. Choose your home currency in the designated dropdown, then select OK.

 

 

After that, follow Steps 2 to 5 in this article to finish the setup process: Set up and use Multicurrency.

 

However, you can troubleshoot your QBDT through the verify and rebuild tool if the Company Preferences tab doesn't contain any option to enable multicurrency. It helps uncover issues within your data that require necessary fixes.

 

Once you're all set up, please consider utilizing these materials as your guide when tracking your income expenses, whether each transaction is using a foreign currency or not:

 

 

Should you require further assistance with the multicurrency setup, we're always around the corner to help. Kindly leave your queries below, and we'll revert to this thread in no time with all the information and resources you need.

December 17, 2024

My quickbooks account is telling me now that they can’t find my business

December 17, 2024

I can see how important it is to regain access to your business account. Rest assured, I'm here to guide you through some steps to help you resolve this issue, Ciminera.

 

Before anything else, may I ask if what you're referring to is your QuickBooks Online Company? If so, please follow the steps I've outlined below.

 

To start, let's troubleshoot this by opening a private window and logging into your account. This will help us determine if the issue is browser-related, perhaps due to excessive cache buildup. Unexpected behaviors like this happen due to accumulated.

 

To open a private browsing window, you can use the following shortcut keys:

 

  • Press Command + Shift + N (Safari)
  • Press CTRL + Shift + N (Google Chrome)
  • Press CTRL + Shift + P (Mozilla Firefox)
  • Press CTRL + Shift + N (Microsoft Edge)

 

After opening a private window, log into your account and ensure you're using the correct credentials. It's essential to use the correct username and password because any discrepancies can prevent you from accessing your account.

 

If you successfully log in, please clear your browser's cache to refresh the system. If you're still unable to access your account, try using another supported browser.

 

However, if the issue persists, I recommend contacting our QuickBooks Online Support Team. They are equipped with advanced tools and deeper insights that can help resolve your concern efficiently.

 

Additionally, you might want to check out this article to learn how to close your previous fiscal year and prepare for the new one: Year-end guide for QuickBooks Online.

 

If what you're referring to is different or need further assistance through any of these steps, I’m here to help. Let's get this sorted out together, Ciminera.

December 22, 2024

Hello, call me asap. You guys charged me 1093.91$ for whattttt? 

December 22, 2024

@Fckthis101 

Do you have QB Desktop?