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Contact number for support

Forum|Forum|2 years ago
January 6, 2024
96 replies
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How can I reach support on Saturday & Sunday?

QuickBooks Online

Best answer by KayePe

For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.

If you are a QuickBooks Online Advanced subscriber, you benefit from access to our support team any time, any day.

To see support hours for all other QuickBooks products and services, please refer to this article: Get help with QuickBooks products and services.

Finally, for additional support, our online community forums are a valuable resource where you can ask questions and engage with experienced QuickBooks experts and users on your schedule, 24/7.

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YourAIisTerrible

Intuit has the absolute WORST customer service. They use ai now to screen out your calls to their help center so you can't even get anyone on the phone. Also there is not touchtone only option, so those of us who are disabled cannot access help services as the AI filters out your answers and then hangs up on you.

disgusting.

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qstopautorepair

Hi, I just need my back up for quick books. we are not using currently this. How i can restore my back up.

Clark_B

Greetings, @qstopautorepair. It's my pleasure to guide you in restoring your backup data. Restoring your data correctly is important for maintaining your records and business continuity.

To start, if you're referring to QuickBooks Desktop (QBDT), make sure your backup company file is ready. QBDT uses the backup file (.qbb) to generate a new company file (.qbw). If your backup is stored on an external device (like a USB) or a cloud service (like Box), move it to your local hard drive first. Then follow these steps to restore:

Open QuickBooks, navigate to the File menu, and choose Open or Restore Company.
Select Restore a backup copy and click Next.
Choose Local Backup and proceed by clicking Next.
Locate your backup file on your computer, typically named [Your company name].qbb.
Decide on a folder to store the restored file and select Open. Note: Avoid saving in the same folder as your current company file to prevent overwriting.
To prevent data overwriting, rename the existing or backup file for uniqueness, or save the backup in a separate folder.
When all is set, click Save. If prompted about overwriting data, choose the appropriate option. Do not overwrite unless certain.

For more detailed information, you can check this article: Restore a backup of your company file.

However, if you're referring to restoring your data from a backup in QuickBooks Online (QBO), please note that the backup and restore features are exclusive to the Advanced plan. Restoring a backup might take up to an hour, but it usually requires less time, especially if the company data is minimal.

To restore your data:

Navigate to Settings, then choose Back up company. You may need to log in with your Intuit account and authorize the process.
Locate the company you want to restore.
From the Action dropdown menu, select Restore.
Choose the desired restoration date from the Date field.
Select the restoration time from the Time dropdown menu.
Click Next and follow the provided instructions.
Click Start Restore to initiate the process.

For more information about restoring your backup data in QBO, check this article: Back up and restore your QBO Advanced Company.

For future reference, I suggest reviewing your financial records after the restoration process to confirm data accuracy and identify any potential discrepancies:

You can count on the Community team for assistance with restoring your data in QuickBooks. If you have any other concerns, please feel free to reply in the thread below. We're here to support you and are eager to help.

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Metro Market

Hello, I erased by mistake my qb2022 administrator connection to open my files. How can I recover this file. My passcode or password saved do not work.

C

Chrea

@Metro Market

You have QB Desktop 2022, correct? Can you login to CAMPS and find your license code there?

https://camps.intuit.com

You can try to reset your Admin password. Otherwise, you can purchase a 3rrd party service to reset the password.

L

loates

I need help Registering 2007Pro Desktop. My computer crashed, I reinstalled QB but now I need to register the program and am not able to do so online.

Please Help,

C

Chrea

@loates

Your version is too old to reactivate. Consider to purchase a newer version (i.e 2016 or later) to upgrade your data.

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ArielI

To clarify, the oldest available QuickBooks Desktop is 2010, as the 2007Pro version is no longer accessible. However, you can consider installing the latest version to ensure smooth transactions for your business. I'm here to assist you with the process.

First, please ensure that you have a backup file to restore your data.

Once you're ready, you can proceed with installing your chosen version of QuickBooks:

From the Downloads & Updates page, select your product and version.
If you're unsure which version you have, refer to Not sure what version you use? Select Download.
See How to Install QuickBooks Desktop (for Windows) or check out this quick video.

After installation, it's best to update QuickBooks Desktop to the latest release to avoid any issues. You can refer to this article: Update QuickBooks Desktop to the latest release.

If you have any further questions about managing your QuickBooks, please don't hesitate to reach out. We're here to help you anytime.

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john p222

I I'm also trying to contact support today. It says we are closed today, come back Monday. Support is supposed to be opened today.

Expert product support: Included with your paid subscription to QuickBooks Online Payroll. Chat support available 24/7. U.S. based phone support is available Monday through Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. Your subscription must be current. Get more information on how to contact support. Intuit reserves the right to limit the length of the call. Terms conditions, features, pricing, service and support are subject to change without notice.

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IrishA

I appreciate you taking the time to contact our Customer Care Team, john p222. I'm here to help you by providing the best time to reach them.

Before anything else, you can always drop your concerns or queries here on the Community page. We're available 24/7 and are dedicated to providing accurate and immediate responses to help ensure you'll get to keep your business running smoothly.

However, if you still opt to contact our support, here are the updated business hours that correspond with your subscription:

QuickBooks Online Simple Start, Essentials, or Plus: Available from Mondays-Fridays 6 AM to 6 PM and Saturdays from 6 AM to 3 PM Pacific Time.
QuickBooks Online Advanced: Available 24/7, any day of the week.

For more detailed information on the best available schedule to contact our Customer Care Support Team, check out this article: Get help with QuickBooks products and services.

Additionally, I've attached this article for future references to effectively tracks your finances and provides valuable insights into your business operations: Run a report in QuickBooks Online.

Please let us know if you need further assistance or have any questions about managing your business with QBO. Just click on Reply and we're ready to assist anytime you need.

S

sameerbookkeeper

My client has QBO user she cancel her Subscription but unfortunately she forget to download/save her balance sheet is there any way that she collect her balance sheet

C

Chrea

@sameerbookkeeper

Ask your client to open her canceled QBO account. She can still access it within 1 year after cancellation in read-only mode.

H

Hijo

Cada vez que entro a la app hay un link en la mitad del Screen que dice tap tu Import Customer information y no sé cómo deshacerme porque no me deja trabajar

H

Hijo

A qué teléfono puedo llamar para hablar con alguien de QuickBooks online antes que lo elimine para siempre

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MAnneJ

Agradezco tu tiempo al unirte al hilo, @Hijo. Me aseguraré de dirigirte al soporte adecuado para aislar el problema del enlace en tu pantalla.

¿Has intentado iniciar sesión en el navegador privado? Si es así y el problema persiste, recomiendo comunicarse con nuestro equipo de atención al cliente de QuickBooks. Tienen acceso a las herramientas y recursos necesarios para aislar y abordar eficazmente el problema que está experimentando. Nuestro equipo está bien equipado y listo para ayudarlo a resolver este asunto.

He aquí cómo:

Inicie sesión en su empresa de QuickBooks Online.
Seleccione (?) Ayuda.
Seleccione la pestaña Asistente para obtener ayuda del Asistente QB, o seleccione la pestaña Buscar para ingresar su pregunta y buscar artículos de ayuda.

Para obtener información detallada, consulte este artículo: Obtenga ayuda con los productos y servicios de QuickBooks.

Además, es posible que desee visitar este útil artículo y aprender cómo ejecutar un informe: Ejecute un informe en QuickBooks Online

Manténgase en contacto si necesita asistencia adicional o tiene preguntas sobre cómo administrar su cuenta de QuickBooks. Me encantaría ayudar. Que tengas una buena.

Descargo de responsabilidad: tenga en cuenta que utilizamos un traductor automático, así que no dude en informarme si hay alguna discrepancia.

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I appreciate your time in joining the thread, @Hijo. I'll ensure to route you to the appropriate support to isolate the problem of the link in your screen.

Have you tried logging in the private browser? If so, and the issue persists, I recommend contacting our QuickBooks Customer Support team. They have access to the necessary tools and resources needed to effectively isolate and address the problem you are experiencing. Our team is well-equipped and ready to assist you in resolving this matter.

Here's how:

Sign in to your QuickBooks Online company.
Select (?) Help.
Select the Assistant tab to get help from the QB Assistant, or Select the Search tab to enter your question and find Help articles.

For detailed information, check out this article: Get help with QuickBooks products and services.

Additionally, you might want to visit this helpful article and learn how to run a report: Run a report in QuickBooks Online

Keep in touch if you need additional support or have questions managing your QuickBooks account. I'd love to assist. Have a good one.

Disclaimer: Please note that we're utilizing an automatic translator so feel free to let me know of any discrepancies.

J

jsotiros

Hi we just recently purchased a new computer and we would like for you to send us a link or file to download software on to the new computer. we tried the one online and the quickbooks crashes when we try to open Thanks

S

SashaMC

Hello jsotiros!

Welcome to the QuickBooks Community! Congrats on your new purchase! Could you share which program for QuickBooks Desktop you are trying to download? Also, have you used the link below to do so?

QuickBooks Desktop Programs Downloads

Let me know if you experiencing the same issue. I am looking forward to your response.

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