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Contact number for support

Forum|Forum|2 years ago
January 6, 2024
96 replies
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How can I reach support on Saturday & Sunday?

QuickBooks Online

Best answer by KayePe

For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.

If you are a QuickBooks Online Advanced subscriber, you benefit from access to our support team any time, any day.

To see support hours for all other QuickBooks products and services, please refer to this article: Get help with QuickBooks products and services.

Finally, for additional support, our online community forums are a valuable resource where you can ask questions and engage with experienced QuickBooks experts and users on your schedule, 24/7.

Show previous replies

S

sunny20

Can you tell me how to run a report of all Journal entries from1-1-24 to 12-31-24

with the name and date of who made entry.

C

Carneil_C

We can customize a Journal report to show the information you need, @sunny20. I'll walk you through how to do it in QuickBooks Desktop (QBDT).

First, we can pull up a Journal Report to see all transactions made through Journal Entry (JE). From there, let's filter the dates and modify the columns. I'd be glad to show you how:

Click the Reports menu, select Reports Center, and search for Journal.
Once the report is open, click the Customize Report from the left part of the report window.
Select the Filters tab and modify the information such as the Name and transaction Date from 01/01/2024 to 12/31/2024.
Tick OK to save the changes.

Learn more about personalizing your reports to make them look professional by checking out this guide: Customize reports in QuickBooks Desktop.

Moreover, you can open this reference if you’d like to save the report setting for future use: Create, access, and modify memorized reports.

The Community is still here to back you up if you need more assistance with Journal entries and modifying your reports in QBDT. Keep safe always.

6

688195

Good afternoon I’m having difficulties trying to transfer funds that were sent to our QuickBooks account and I don’t have it completely set up so I just need help in finishing that process so that the funds could be transferred to our personal bank

A

Anonymous

Hello there.

I'm here to help guide you through the necessary steps to complete the setup and ensure a smooth transfer.

To better assist you in finishing your QuickBooks account setup, could you please specify which part of the process you're still working on?

In the meantime, you can check out this article to learn the complete process of setting up your QuickBooks Payments, which is essential because it ensures that you can efficiently process transactions, manage cash flow effectively, and receive payments seamlessly from your customers: Sign up for QuickBooks Payments.

Once done, you can transfer funds between accounts in QuickBooks Online.

Please keep us posted if you have any other concerns or questions regarding managing your bank in QuickBooks Online. I’m committed to helping you get back on track smoothly.

Y

yeskridge

I don't have a question about set-up. I have a question about tax filings and either need a response to my email or a number to call for customer support. You provide a number for sales but you are awful with supporting those who have purchased your service. Your lack of customer service is a disgrace!

Y

yeskridge

I left a message two days ago for my accountant to reach out to me regarding a tax filing due this month with no response. This is unacceptable!

M

Missouri

I have a unauthorized charge on my account by Quick Books on 1/16/2025 in the amount of $702.00 for Quick Books online I do not have QB online. Please return a credit back to my account in the amount of $702.00 within 24hrs.

Thanks

Bernard [removed]

[email address removed]

[contact number removed]

J

Just_me

@Missouri No one here can, nor will help you. You have to contact QB support to get a refund.

B

Bgoodies

Hey im trying to figure out why my accountant can see my account but I cannot, I believe there are two companies in my account and I need to know how to switch back and forth between them. The one I don’t use is Turbo pest control - Washington. And the one I do use is turbo pest control Washington.

A

Akita

Hi is it possible to covert quicken to quickbooks online

C

Chrea

@Akita

Which Quicken year version?

A

Akita

Quicken Classic Deluxe. Renewed annually last renewal was few days ago. Jan 25

B

BronsonQ

I pay to have QB send all my employees W2's by Mail. However, none of my employees have received them, while QB is saying sent on Jan 10th under payroll tax section, Please advise, thank you!

J

JamaicaA

The sent status shown under the Payroll tax section is for the W-2 filing, BronsonQ. I can share the delivery time of the forms and ensure your employees receive them promptly so you get the most out of the service payment.

We'll mail the W-2s to your employees' mailing addresses via USPS starting January 16 through January 31. You'll want to check with them to confirm their mailing addresses are correct. Please also know that this service relies on external vendors for printing and distribution.

Additionally, you can contact our live support for further assistance about the W-2 delivery for your employees. They have the specific tools to provide updates regarding the process. Check out this article for the steps to get to the Help panel and the support hours under QuickBooks Payroll: Get help with QuickBooks products and services.

Otherwise, consider printing and mailing them yourself. Since this is because they did not get the original W-2, write REISSUED STATEMENT on the top and include a copy of the W-2 instructions. Follow the instructions below:

Go to the Taxes menu, then select Payroll Tax.
Navigate to the Filings tab, click Resources, then W-2s.
Review the list of employees who opted for a printed copy.
Choose View or Manage on the copy you need:
- W-3 Summary Transmittal of Wage and Tax Statements
- W-2, Copies B, C & 2 (employee)
- W-2, Copies A & D (employer)
Click View and print.
Hover your mouse to the Print icon, then Print.

Here's your guide if you'd like to get a copy of the previous years: Print your W-2 and W-3 forms.

Furthermore, use this reference to ensure on-time submission of your tax filings and employee management tasks: Year-end checklist for QuickBooks Online Payroll.

Providing W2 forms to employees helps ensure their record of earnings and tax withholdings for the year. If you have more inquiries or clarification regarding tax forms or procedures, add them to this thread. We'll be here to assist you.

9

9696

I need to talk to an online QuckBooks Desk T to fix the problem. What phone number do I call to connect with this live person? Also can I have help in spanish?

C

Chrea

@9696

You must ask Support to call you back.

quickbooks.intuit.com/learn-support/en-us/contact

What problem did you encounter?

JenoP

We want to ensure that you receive the assistance you need when it comes to using QuickBooks, 9696. We're here to listen and provide the most helpful support possible.

To begin, I'd like to ask if you could share more details about your concern. With more information, I might be able to provide specific steps or direct you to a helpful resource.

Also, can you confirm which QuickBooks version you're using? Is it the online platform or the desktop application?

Please note that the easiest and most secure way of reaching out to our phone and chat support teams is through the Help menu inside QuickBooks. Let me show you how:

QuickBooks Desktop

Go to the Help menu and select QuickBooks Desktop Help.
Click Contact Us at the bottom of the screen.
Give a brief description of your issue, then select Continue.
Sign in to your account and select Continue with my account.
We'll email you a single-use code. Enter your code and select Continue.
If you have more than one account, select the account you want to use, and then click Continue.
Choose between Chat or Callback.

QuickBooks Online

Click the Help menu in the upper-right-hand corner of QBO.
Proceed to the Assistant tab.
Type in "contact support" in the chat box and press Enter.
Select Contact a human, then click Live Chat or Call me back.
Type in a short description of your concern and click Continue.
Choose between Callback or Chat.

Please note that we currently don't have a dedicated support line for Spanish or other languages. However, you can request that the representative arrange a three-way call with a translator to ensure clear communication in your preferred language.

To help you get up and running with QuickBooks, I've compiled some valuable resources for you:

Remember, you're not alone in this process. The entire Community forum is here for you whenever you have questions or need additional guidance. We're always ready and eager to assist you with any challenges or QuickBooks-related concerns

hi

Thank you for joining this thread, @191523.

Could you please provide additional information regarding your specific experience with QuickBooks? Providing a detailed description, including any scenarios, will help us better understand the nature of your concern.

Additionally, could you verify which version of QuickBooks you are currently using? Are you operating on the online platform, or are you utilizing the desktop application?

Please be aware that the easiest and most secure route to connect with our phone and chat support is by using the Help menu within QuickBooks. Let me guide you through this process.

In QuickBooks Online, please follow the steps below:

Select the Help menu at the upper-right corner of your screen.
Locate the Assistant tab.
Enter "contact support" in the chat box and click Enter.
Select Contact a Human, then select Live Chat or Call me back.
Enter a short description of your concern and click Continue.
Choose between Callback or Chat.

For QuickBooks Desktop:

Open your QuickBooks Desktop.
Go to the Help menu and select QuickBooks Desktop Help.
Select Contact Us below the screen.
Type a detailed description of your issue, then click Continue.
Sign in to your account and click Continue with my account.
Check your email for the single-use code and enter it. Then, click Continue.
Select either Callback or Chat.

To connect directly with an expert, please refer to the support hours provided. This will ensure that you receive timely assistance from our knowledgeable team.

Additionally, you can skim through our Self-help articles for more resources while working with QuickBooks in the future. From there, browse the topics you need for account management, advanced accounting, banking, and more.

I'm looking forward to your detailed response. If you have questions, please include them in your reply. I'm here to offer comprehensive support. Thank you.

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