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Contact number for support

Forum|Forum|2 years ago
January 6, 2024
96 replies
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How can I reach support on Saturday & Sunday?

QuickBooks Online

Best answer by KayePe

For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.

If you are a QuickBooks Online Advanced subscriber, you benefit from access to our support team any time, any day.

To see support hours for all other QuickBooks products and services, please refer to this article: Get help with QuickBooks products and services.

Finally, for additional support, our online community forums are a valuable resource where you can ask questions and engage with experienced QuickBooks experts and users on your schedule, 24/7.

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P

percytowersllc

I AM ABOUT FED UP WITH QUICKBOOKS.

NO WAY TO GET IN TOUCH WITH SOMEONE WHO CAN ACUTALLY HELP ME. MY REFUND IS STILL PENDING AND YOUR EMAIL STATES THAT THE FULL AMOUNT WILL BE FOR ALMOST 1/4TH OF WHAT THE ACTUAL AMOUNT IS OWED.

WHY IS IT THAT I WAS CHARGED FOR A SERVICE WHICH I HAD CANCELLED OVER THE PHONE WITH YOUR CUSTOMER SERVICE 3 HOURS PRIOR???

I NEED ACTUAL CUSTOMER SUPPORT THAT HAS THE AUTHORITY TO HELP

J

JaneDave_I

This is not the outcome we hope for when promoting our product, Percy. Allow me to offer some perspective on why you're seeing charges in QuickBooks, despite having terminated your plan. There could be several factors at play here.

Before we begin, it's important to first ensure that your cancellation was successfully processed within your account. If so, you should've received a confirmation email from Intuit which verifies that your plan was officially terminated. However, if that's not the case, this only means that your plan haven't been revoked. Thus, the reason why you're still being charged by QuickBooks.

Apart from this, timing also plays a vital role in this matter. If you've cancelled your plan close to your payment schedule, there's a possibility that you're being charged before your plan cancellation takes effect. Thus, another reason why you've encountered unexpected charges from us.

In addition, you can also consider checking for other active subscriptions that are linked to your payment method. This will also trigger the charges despite discontinuing your plan.

To confirm whether you have another active plan, you can follow the steps below:

Sign in to your Intuit Account.
Go to Products & billing.

Once you've chosen your plan, look for a cancellation confirmation that resembles the image provided below:

However, if you've confirmed that your plan has been processed successfully. I highly recommend contacting our QuickBooks Support Team. They have advanced tools such as screen-sharing sessions for a detailed review of your account.

Please check this reference to know the availability hours that will suit you: Support Hours.

Moreover, you can refer to this page to have an overview on how Intuit process charges, along with the steps on how to look for charges in your billing history: Understand Intuit charges on your credit card or bank statement.

We're committed to resolving your issue with regard to your billing charges from QuickBooks, Percy. Please let us know if you need any additional information by revisiting this thread. The Community is always here to help.

1

123billbeth456

I can't get my Quick Books to open.

// This is Database Source Name File for ODBC connection to a company file.
// Do not delete this file yourself. ODBC connection may not
// operate correctly IF you manually delete this file. 
[ODBC]
DRIVER=SQL Anywhere
Compress=NO
DisableMultiRowFetch=NO
Debug=NO
Integrated=NO
AutoStop=NO
CommLinks=TCPIP{HOST=fe80::5fbb:dda1:9b4a:290e%10:10180
ServerName=QB_DESKTOP-2RGRU55_21

My e-mail is    
[email address removed]

C

Chrea

@123billbeth456

Which QB Desktop year version?

Nicole_N

Thanks for joining the thread, @123billbeth456. Let's work together to resolve this issue and get your QuickBooks back up and running.

Before we proceed, could you please let me know if you’re using QuickBooks Online or QuickBooks Desktop?

If you're using the desktop version, we can utilize the QuickBooks Tool Hub to diagnose and fix issues that occur when opening the program. This tool is a comprehensive utility designed to help users troubleshoot various problems with QBDT.

Here's how:

Close your QBDT and download the most recent version of the QuickBooks Tool Hub.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
Once done, double-click the icon on your Windows desktop to open the tool hub.

If you can't find the icon, search for QuickBooks Tool Hub in Windows and select the program.

Next, let's run the QuickBooks Install Diagnostic Tool from within the Tool Hub to address performance hiccups that cause the unresponsiveness.

Here's how:

Open the QuickBooks Tool Hub.
In the tool hub, select Installation Issues.
Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
When the tool finishes, restart your computer.
Start QuickBooks Desktop and open your data file.

If the same thing happens, continue to Solutions 4 and 5 in this article: QuickBooks Desktop won't open.

If you're using the QBO version and it won't open, we can perform some browser troubleshooting steps. Sometimes, cached files can cause issues that impact the program's performance and lead to unexpected behavior.

To rectify this, log in to your account using an incognito or private browser to help isolate the issue, since it doesn’t store data in the cache. Depending on the browser you're using, you can utilize these keyboard shortcuts:

Safari: Command + Shift + N
Mozilla Firefox: CTRL + Shift + P
Google Chrome: CTRL + Shift + N
Microsoft Edge: CTRL + Shift + N

If you can open your account using an incognito window and everything appears normal, consider clearing your regular browser's cache to prevent potential performance issues with QuickBooks. Alternatively, log in to your account using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if using an incognito window didn’t work.

Moreover, I've included these helpful resources for tips on troubleshooting QuickBooks performance and providing insights on managing data files effectively for optimal performance:

I'm always ready to back you up if you have more questions about opening your QuickBooks account or concerns about completing tasks. You can leave your reply below and I'll further assist.

D

Dreynolds21

I had a contractor payout fail. Please try to process the payment again. I believe it was a little over $8,600. I authorize you guys to retry the payment

K

Kurt_M

Welcome to the Community space, @Dreynolds21. I'll point you in the right direction to reprocess the payment for your contractor in QuickBooks Online (QBO).

I recommend contacting our Live Support regarding the payment you processed for the contractor. They can look into the activity and provide important information as to why the payment was unsuccessful. Additionally, they can assist you while ensuring your contractor receives the payment. These are the steps:

Sign in to your QuickBooks Online company.
Select (?) Help.
You can use the QB Assistant and enter your question or topic. QB Assistant will provide options for you to get answers. You can also click the Search tab and enter a keyword or topic you're interested in. When you search, you'll be offered a list of articles related to your topic to choose from.
If you can't find answers to your questions, select Contact Us to be connected to an expert for help. A reminder, if you need to enter a question or search for an article before you'll see the Contact Us option.

For more details, please see this article: Get help with QuickBooks products and services.

Moreover, here's an article to help you track how much you've paid your contractors in QBO: Set up contractors and track them for 1099s.

My door is always open if you decide to use direct deposit when processing a contractor's payment or have other QuickBooks inquiries. Feel free to comment below, and I'll be around to respond promptly. Keep safe.

C

ConnectionHouse

Hello,

I need to have a payment reprocessed for my Quickbooks Subscription.

M

mv32

To reprocess your QuickBooks subscription payment, @ConnectionHouse, I suggest contacting our Care Support team. Our phone and chat representatives have tools to pull up your account and able to reprocess your payment. Let me provide the steps to contact them.

When you login to your QuickBooks account, you can click on the Help icon to either use the Assistant to help you find article resources or Search feature and type Contact Us to talk to our representatives. Here's how:

Go to Help and then select Search.
From the search box, type Contact Us.
Click Contact Us.
Choose either Chat with us or Have us call you.
Follow on-screen instructions to contact our live agents.

For more details about reaching us and checking our support hours, please check this reference: Get help with QuickBooks products and services.

Additionally, when it's time to change your payment method, change your billing schedule and upgrade your subscription, this article can guide you through the process: Manage billing, payment, and subscription info in Quickbooks Online.

Sooner or later, our representative will be there to help you reprocess payment for your QuickBooks account. Please visit us anytime if you need more assistance with your subscription and other relevant topics. We'll be happy to help. Have a great day!

G

Goldenkey1

I had a customer make a payment online on Wednesday 4/2/23 and have not seen it in mi bank account yet

G

GlinetteC

I can explain the deposit lead times in QuickBooks, Goldenkey1.

QuickBooks usually deposits your funds within five (5) business days. It would also depend on the product and type of payment you're using.

You'll want to figure out what's causing the delay by checking the status of the payment transactions. Let me guide you on how:

To check within the QBO account:

Sign in to QuickBooks Online.
Go to Get paid & pay and select Deposits.
Click the bank deposit you want to review.

To check within the Merchant Service Center:

Log in to your Merchant Service Center portal.
Choose Deposits in the Activity and Reports section.
Enter the appropriate date range and select Search.
A new window will show the results.
Click the triangle to the left of the line item to view the details.

For more information on how QuickBooks Payments processes deposits and funds, check out this article: Find out when QuickBooks Payments deposits customer payments.

I’ve also included an article to help you access your statements and change your default deposit account: Common Questions about QuickBooks Payments Deposits.

If you need any further assistance regarding payment deposits, please don't hesitate to add them to the thread.

B

BaileyBuilt

How long does it take for credit card payments to go through?

E

EmanE17

QuickBooks typically deposits your funds within five (5) business days if you are new to QuickBooks Payments, BaileyBuilt. However, the timing may vary depending on the product and the type of payment you are using. I would be happy to discuss this matter in further detail.

To ensure we are aligned, would you like to know how long it takes for customer payments to be deposited into your account? If so, I would be glad to guide you through the process of checking your deposit speed.

To check the current deposit speed:

Sign in to your QuickBooks Online account.
Go to Settings and select Account and settings.
Select the Payments tab.
Review the Deposit Speed section.

To check the status of deposits and specific customer payments:

Sign in to your QuickBooks Online account.
Go to Sales, then select Deposits.
Choose the bank deposit you wish to review.

Please note that credit card payments follow a specific deposit schedule. If you make a payment before 3 PM PT, it should be in your bank account by the next business day. However, if you process a payment after 3 PM PT, you can expect it to arrive in your account within two business days.

For more details about checking deposits in QuickBooks Online, Desktop, and GoPayment, please refer to this article: Find out when QuickBooks Payments deposits customer payments.

To manage your money in QuickBooks, you need to check that the payments you get match the amounts in the Bank Deposit window. This helps you keep your records correct and manage your cash flow. For more information, you can look at this article: Find missing payments you want to deposit in the Bank Deposit window in QuickBooks Online.

If you meant something else, feel free to visit this forum anytime. I am here to help ensure that everything runs smoothly for you.

J

jlang661

Need to transfer my quickbooks data to new computer

C

Chrea

@jlang661

Which QB Desktop year version?

Can you access CAMPS and find your license code there?

https://camps.intuit.com

W

Wantland cleaning LLC

How come I can’t access my quick books?

J

Jeff_S

It seems you are referring to QuickBooks Online account, and there are several reasons why you can't access your account. Let me guide you through some troubleshooting steps.

The first thing we need to do is ensure that you are connected to the internet and that the connection remains stable. Then, double-check your username and password and log in again.

If you are using QuickBooks Self-Employed, then use this link: QBSE log in.

Then, let's open your account using an incognito window to eliminate the possibility of a webpage issue. Here are the following keyboard shortcuts:

Google Chrome and Microsoft Edge: Ctrl+ Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If the issue persists after doing so, we can assist you in recovering your account. Please visit this article for more information and detailed steps on how to recover your account: Recover your Intuit Account.

Additionally, you can check this link about how to manage, change, or renew your Intuit subscriptions and add-ons: Subscription management.

Moreover, you can maximize the efficiency of your financial processes by collaborating with our QuickBooks Live Expert Assisted team. They're veterans in the field, known for smoothing out financial operations and offering insights tailored to your business. One click connects you to a more prosperous financial path.

If you need further assistance in managing your account in QuickBooks, just click the reply button. I'm always here to help.

M

marcuslaw

I mistakenly deleted an invoice and want to know how to recapture it. I cannot find the gear icon on my 2019 Quickbooks Pro desktop edition.

Robb Marcus

R

RoseJillB

Hi there, Marcus.

Let me guide you through recapturing your invoice details using the Audit Trail in QuickBooks Desktop (QBDT). This will allow us to extract every piece of information needed to re-enter the transaction that you mistakenly deleted.

Please note that the Gear icon you're referring to is the option available to QuickBooks Online (QBO) users for locating and running the Audit Log report. In your case, we can follow these steps to proceed using your QBDT account:

Go to the Reports menu and select Accountant & Taxes.
From there, choose Audit Trail.
In the report, filter the reporting dates.
Click the Customize Report button and select the Filters tab.
Enter Transaction Type to filter the results specific to the transaction you're looking for.
Choose Invoice and click OK.

Once you've done that, you can start reinstating your invoice using the details generated from the report. If this entry hasn't been paid yet, you can begin recording its payments once your client decides to pay.

Stay in touch if you require additional help managing your sales transactions, Marcus. The Community always has your back. Stay safe!

R

ravi_08

Hello Customer Support Team,

I hope this message finds you well.

A few days ago, I was successfully using the API at the following endpoint:

https://api.intuit.com/quickbooks/v4/payments/charges

However, I am now encountering an error when attempting to use it. The error message I receive is:

"errors": "code": "PMT-2002",
"type": "fraud_error",
"moreInfo": "Address information unavailable.",
"infoLink": "https://developer.intuit.com/v2/docs?redirectID=PayErrors"

I believe the API itself is functioning correctly, and I have verified that my payload is properly structured.

Could you please assist me in resolving this issue? Any guidance or clarification would be greatly appreciated.

Thank you for your help!

Best regards,
Ravi [last name removed by admin]

K

KayePe

Let me provide insights and route you to the appropriate support to help you with your concerns, @ravi_08 and Karen.

Like you, I understand the need to resolve issues quickly, @ravi_08. For API-related concerns, I highly recommend contacting our Intuit Developer team. Please visit the website, go to the Support section, and click Contact Us. It will directly connect you with the specialized team equipped to address your concerns accurately and efficiently.

Regarding your query, Karen, for further clarification on the charge, you can check this link using your Intuit login details. It will help you confirm if the charges are indeed from Intuit and provide a detailed description of what they are for. For additional assistance, please feel free to contact our Live Support team.

Additionally, for more assistance with any QuickBooks Payments issues, please refer to our comprehensive guide: QuickBooks Payments FAQ.

Moreover, to know how long it takes for customer payments to reach your bank account after processing, please refer to this article: Find out when QuickBooks Payments deposits customer payments.

If both of you have further queries about QuickBooks, please don't hesitate to post them in this thread. I'm ready to assist anytime.

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