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Bobby1432
July 30, 2023
Solved

Crashes on Sonoma

  • July 30, 2023
  • 16 replies
  • 0 views

As an app developer, I am currently beta testing the newest Macintosh operating system,14.0 Sonoma.  I have noticed a bug in QuickBooks that is 100% repeatable. Every time I click a drop-down menu, such as selecting an account, it will immediately crash. This is not company specific as I have four different companies I am running and it happens on all of them. How can I get this to the software team so they can be in working on a solution?

    Best answer by Ethel_A12

    The fixes need to include QB2019


    Hello there.

     

    Currently, there is an ongoing investigation about being unable to open company files after installing new macOS Sonoma. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue. 

     

    Please know that this is a top priority for us. And it will continue to be so until fully resolved.

     

    As of the moment, we can't tell when this issue will be resolved. Thus, I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

     

    Here’s how:

     

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
    3. Select Contact Us.
    4. Give a brief description of your issue, then select Continue.
    5. Sign in to your Intuit account and select Continue and then Continue with my account.
      • If you don't already have an account, make sure to Create a new account.
    6. We'll email you a single use code. Enter your code and select Continue.
      • If you have more than one account, select the account you want to use and then Continue.
    7. Choose to chat with us or Have us call you.

     

    I'm also adding these articles you can read to help you export reports in the future: Export reports as Excel workbooks in QuickBooks Desktop.

     

    Don't hesitate to post again here if you have any other concerns about managing invoices in QuickBooks Online. I'm just around the corner ready to lend a hand. Have a good one and keep safe.

    16 replies

    Show previous replies
    B
    busted
    September 30, 2023

    I've been a loyal QuickBooks user since my LLC was formed in 1998. I dutifully purchased updates every few years and eventually moved from Windows over to Mac probably around 2004 or 2008.

    Sadly this has been the default behavior of QuickBook Desktop for Mac since as long as I can remember. The new Mac OS is released and then the long line of QuickBook customer carnage begins, along with a giant pile of excuses by Intuit support. Thankfully I do not let Apple auto-update my Mac anymore. I've learned this painful lesson more than once with Intuit, and VMWare...both companies seem to require paid updates to their software if you are not running the very latest version...it feels like it is purposeful shake down...

    Truth hurts but desktop customers should know by now that Intuit has deprioritized Desktop versions of QuickBooks. They want you on their monthly $$ Online product. As others have noted many companies were ready on Day 1 for Sonoma but not Intuit...They've had all summer to work out the kinks on Sonoma Betas but instead we hear how Apple did not give them time to test. Hahaha. Sorry I do not buy this one minute. 

    Ok, here is a solution I have not seen offered to people and I'm not sure why...maybe because it is a hassle...but less of a hassle than uninstalling Sonoma!!

    Get yourself Parallels or VMWare or Virtual Box or some Virtual Machine Software. Download an image of Ventura and install Ventura as a Virtual Machine. Install your old QuickBooks onto the Virtual Machine running older MacOS Ventura...and disable auto-updates on your Virtual Machine. Now you can use your Sonoma as normal but when you need to use QuickBooks, you'll have to bounce into your Virtual Machine running Ventura.... this isn't ideal, but it will get you back up and running while you wait to see if Intuit will provide a solution that doesn't involve huge monthly or annual costs...

    PS: can someone from Intuit at least be useful and provide a path to purchase QB 2021 while it is still supported? So far the only solution is use QB Online OR pay an huge annual fee AND get excuses for why the software isn't compatible for weeks and weeks...

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      September 30, 2023

      @busted 

      can someone from Intuit at least be useful and provide a path to purchase QB 2021 while it is still supported? So far the only solution is use QB Online OR pay an huge annual fee

       

      I would say you are very blessed if you can find a new license for QBD 2021 for Mac or even a reused one at this time. I have been taking that search since last year for my clients. If you don't mind using the trial version of QB Desktop Windows on Parallels, you can use it for good.

      D
      Doug6541
      September 30, 2023

      INTUIT has created a nightmare for Mac users of Quickbooks

      After the crashing in Sonoma it leave my small business in a big mess, Ive lost years of invoices that I need

      We now at the end of the month have to start over invoicing month, over 500 entry gone! and btw switching to online quickbooks doesn't restore everything that we have done

       

      If you added anything in the description like our shipper number and customer purchase order they are not imported, just the saved item description

      So I have 10 years of invoices without any traceability to purchase orders 

      THIS NEEDS TO BE RESOLVED SOON

        K
        karen243
        October 1, 2023

        Hi I recently update to Sonoma 14.0 operating system on my 3 Mac computers and now when I try to print an estimate from my quickbooks online it doesn't print it fully. Just our logo and grey boxes print. The words I've typed in for the price, description etc do not print. But if I save it to my desktop, then open it in acrobat or word, it prints just fine. It is printing fine on my other computers that were not updated. The invoices print just fine as well. I contacted Apple support and they wanted me to contact you as well. On Safari, web browsers, the estimates open in "Preview" to then print. It looks like a glitch between QBO, preview. Do you know anything about this glitch?

         

        O
        osheaml
        October 1, 2023

        Oh, geez!  I am traveling and have not printed anything and will not be able to print until I get home tonight to try it out.  I am sorry you are having these issues.  Until I get home and do some "real" work I have no idea what will happen.  I have many checks to print tomorrow and am fearful about that now too.  I will let you know.  Sorry, for your troubles.

        X
        xparrot
        October 1, 2023

        I am DONE with Intuit. Mac has always been the redheaded stepchild in Intuit's eyes. Every time you make a tech call they want you to go online. A year or two ago I tried it. They don't tell you not all features on Desktop are available online. So I switched back. The pricing has gotten out of hand. This Sonoma thing is the worst. I have invoices that need to go out to keep my business running. F-Intuit. F-QuickBooks. Switching to another bookkeeping software is going to be a mess, but eventually Intuit will be in my rearview mirror. Good riddance.

          S
          StevenKansasCity
          October 4, 2023

          Looks like an update to QBDT Mac 2021 dropped this morning. Updated to QuickBooks 20.0.12.1076 R13.3 and although I didn't have the courage to click on the Home button, it did allow me to make a few banking entries that I couldn't make earlier because of the Sonoma bug. 

            M
            maxwellk2
            October 4, 2023

            Just updated to QuickBooks 20.0.12.1076 R13.3, Sonoma crash issue seems to be resolved! Can get to the Company Home Page, even the Snapshot screen is working.

              T
              tlenzmeier
              October 4, 2023

              And we can thank EVERYONE who has spoken up about this fiasco! I am inclined to believe that Intuit wouldn't have reacted as quickly had WE NOT ALL spoken up.

                T
                tjsmags
                October 9, 2023

                I, too, cannot access invoicing once I select Creat an Invoice from the drop-down menu. Just install iOS Sonoma this morning. Now what? I can't login to get my name on a list so they notify me when it's been resolved since the system keeps crashing!?

                D
                Dierkens
                October 21, 2023

                After reading through all the comments on this post I'm still a bit confused as to what the solution is.  Do I upgrade my QB Desktop or Install an update or downgrade my Sonoma?   Can I upgrade to QB 2021, 2022, or 2023?   Is that the best overall solution?  

                Fiat Lux - ASIA
                Fiat Lux - ASIA
                October 21, 2023

                @Dierkens 

                Your best option is to purchase QB Desktop 2024 Mac Plus to upgrade your QB Desktop 2019 or 2020. Otherwise, you can contact me in private and we can share some options to consider.

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