Question

How to get QB to stop asking me to log into my Intuit Account

Forum|Forum|6 years ago
May 30, 2020
53 replies
1 view

Very annoying! Every 7 days when I open my company file, QB asks me to log into my Intuit account (so I can use Payments, Payroll and TSheets). We don't use any of those features. I shouldn't have to log into an Intuit account! It's a security issue - I do not wish to open a connection to Intuit wherin it might have access to my organization's financials. If we don't need Payroll, Payments or TSheets, we should not have to access an Intuit account and with so much hacking in the world today, we should not have to open up a connection to Intuit that could possibly expose our data - it's not secure no matter how much security Intuit tries to bake into it.

How do I stop Quickbooks from requesting that I log into my Intuit account? Is there a way to turn off this nagging request - so far the best I can do is to select the option that says Remind me in 7 days. Where is the Never remind option or the setting to turn it off or the smarts in the app to realize that I don't have any of those features enabled, so to not ask in the first place?

QuickBooks Desktop

Rubielyn_J

Hello there, @ITGuy1.

This is not the impression we want you to have when opening your company file in QuickBooks Desktop. Logging in to your Intuit account and verifying your identity helps you protect your data and your account. This is to make sure that you, and only you, can access your account.

Also, QuickBooks is accounting software, it's necessary to have the credentials like the user and the password in compliance with the law. You can select the option Remind me in 7 days to stop you from logging into the account.

You can always visit our help page for relevant articles that you can use in managing your QuickBooks account.

If you have other clarifications, just click the Reply button. I'd be glad to help you out. Have a nice day.

B

bfarah

Get rid of this. It is extremely annoying.

You say that is necessary to comply with the law. Please provide me with a citation to the relevant statute. I want to know what authority you are relying upon. And yes, I am a lawyer.

O

otlady

great that most people are having the same problem................WHAT IS THE SOLUTION TO STOP INTUIT FROM INTRUDING??????

T

TheSeltzerGroupNYC

Personally, I'm SICK of this crap. This is my own, personal QB file, not a company, not a compliance record, and not official IRS filing. There is NO law, requirement, or any other regulation I need to follow to have a password, and especially to have to LOGIN to get advertised Quickbooks online services that I not only don't need, I wouldn't buy if I did!

I already paid $200 or so for the software. STOP forcing me to be marketed with things AFTER I've purchased this. For the record, I don't even need this software anymore. I used it for 13 years, paid for multiple versions, gave Intuit thousands of dollars... and they're forcing me to login, preventing me from doing billing for my clients of my sole proprietorship until I 'verify' I'm the right person. It's stupid. It's a monopolistic tactic.

REMOVE this crap, or give us the option to remove it ourselves. You want to market... we should have the option to opt out. THAT is the law!

N

Nick_M

Thank you for reaching out in the Community, theseltzergroup.

I'd be glad to help turn off the popup ad that's showing on your QuickBooks. Although these notices serve as a helpful reminder, I know this seems not necessary if you keep seeing these popup ads over and over.

Here's how to turn off product and service pop-up:

Open your QuickBooks and go to Edit menu.
Select Preferences.
Then choose General on the left-side panel.
Click the My Preferences folder.
Check the box next to Turn off popup messages for products and services.
Once done, click OK.
Then restart QuickBooks for this change to take effect.

Also, there are possible causes why the QuickBooks program freeze. You may have missing QBWUSER.INI file or it's possible that there's corruption on your hard drive. Whatever the reason may be, we have some solutions that can fix this issue.

Let me route you to this helpful article for the steps you'll need to perform: Solutions for when QuickBooks stops working.

This should help get you back on track. If you need other helpful articles in the future, you can always visit our site: Help articles for QuickBooks Desktop.

Keep me posted if you have other questions about the popup ads. I'll be here to help however I can.

P

Pint

This solution does not work for the question posed by the original person.

The question is about requiring users to log into their Intuit account in order to use their Quickbooks desktop.

The only reason - the sole reason - this is done is so Quickbooks/Intuit can monitor and track usage and associate it with an account. It's a huge security hole and Intuit is expecting most users won't object.

C

CJinNC

I have the same problem, though with a few variations (for neither the better nor the easier). To wit:

I start QB 2019 Desktop and enter the password for the chosen company file; the "admin" user is the only user. As it always does, QB churns for a while, reopens the four report windows left from the previous session, and (here comes the irritating part) puts up the attached modal dialog box stating that access to Intuit connected services (Payment, Payroll, TSheets) requires an Intuit account". I have two radio button choices ("admin" and "not the admin") and buttons to Continue or Cancel). Unfortunately, neither Continue nor Cancel do anything. A text box under the "admin" option suggests I "Enter admin's email or user ID", but I am unable to type anything into it.

The only feature that works is a link to "Why do I need an Intuit account?". Clicking it opens Edge and points to https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-account/admin-log-in-when-creating-a-new-company-file/00/427854. Actually, not really. Edge opens a blank template page with no information on it and I have to paste the link into Firefox to actually read something. Sadly, this link simply says to pick admin or not and click Continue . . . which doesn't work.

Because the dialog box is modal and neither of the buttons work, there is no way to move beyond it and my only recourse is to terminate QuickBooks from the Task Manager.

I have never used any of Intuit's online services and for the same reasons noted by others in this thread, I have no intention of ever doing so. I just want to be able work on the QB file in the comfort and privacy of my own computer.

Will someone from Intuit please tell me (and us) how to fix this ridiculous situation? Thank you.

C

CharleneMaeF

Thanks for sharing detailed information, @CJinNC.

As of now, we have an investigation (INV-44191) about being unable to enter the email address for admin on the login window in QuickBooks Desktop.

I recommend reaching out to our Customer Care Team via the Help feature. This way, you'll be added to the list of the affected users. I'll guide you how.

From the Help menu, select QuickBooks Desktop Help.
In the Have a Question window, scroll down to click the Contact us link.
This will display the Contact Us screen.
Go to the Tell us more about your question section and enter INV-44191.
Click the Search button to display the Start a Message option.

Due to the pandemic, we have limited staffing and have reduced our support hours. To ensure that you'll be assisted on time, please check out our support hours.

Additionally, you can browse our Help articles page for reference. There, you can read articles that will guide you in completing your future tasks.

Reach out to us for other concerns or questions about QuickBooks. We're always ready to answer them for you. Have a good one.

K

katell52

I am having problems logging into my Intuit (or is it the Payroll) account and called support. I was directed to the Help menu as well and did not find any link there for a chat window. Neither did I find the "I've Got a Question" link you refer to in this article. I am so frustrated at this point! I need to invite our newest employee to Workforce, but it keeps prompting me for my login. Not sure if it is the Intuit login or the Payroll service login, but I've tried both and keep getting a response to reset my password, which I've done 3 times in the last 3 days. I can't reach anyone on the phone, there isn't a clear way to access chat and I'm almost to the point of looking for a completely different accounting software as I just found out the annual payroll service went up to $400 this year. Please give us a link to the chat window so we can have some sort of live conversation with an agent. I don't want articles I want customer service!

J

joan123-123

I spent five hours of my life on chat and phone with QuickBooks and no one even knew what I was saying despite me doing a screen share! INTUIT there's lots of Americans unemployed due to COVID maybe hire and train some U.S. based employees? Anyway, I got it to stop asking me to log in to my Intuit account after I already had logged on to my company file:

EDIT

PREFERENCES

INTEGRATED APPLICATIONS

COMPANY PREFERENCES

DON'T ALLOW ANY APPLICATIONS TO ACCESS THIS COMPANY FILE

J

JNock

I was just going to post that, too. I also turned off Payments>Company Preferences>Payment Reminders, and made sure that Payroll & Employees>Company Preferences>No Payroll was checked.

M

mjin520

Thank you for this! I followed the pinned instructions but was still getting the "intuit login" screen every 7 days.

I think the settings you outlined will fix this pain in the rear. Lets hope it does anyway...

Thanks again!

A

almon

Solution to close Intuit Account window without logging on:

Use the Alt-F4 key combination and then click the Cancel button.

I

ITGuy1Author

Thank you, @almon !! This is brilliant, it works and it is especially needed after I did a software update and now QB screams at me that my 28 day reminder period is over and I need to log into Intuit now! No more 7 day reminder on-going - there was no dropdown to request more time. Today is the first day I have gotten that message and it looks like Intuit has been doing the opposite of listening to its community. Intuit, listen! Please stop the madness! Don't make it worse!

I also need to remember not to do any more software updates until someone reports that Intuit has fixed this issue.

E

Elisa 12

I am so Angry I could spit. Of course here we are at the end of the year when I need to get my clients records together for their accountant, I have been blocked. I could not even get out of QuickBooks because I was not fulfilling their demands. So I did what they wanted which was to have an intuit password for all the intuit programs. But now I'm working on the same clients personal accounts and now they will not accept the password they forced me to change. Now I am frozen. I have spend many hours trying to appease Intuits needs. I get a robot when I try to speak to customer support. The robot only has certain question and problems to solve none of which are my problem. I think I should send intuit a bill for my time. I still need help to get into my account, where on Gods earth can I find it.

K

Kalger

So how do we get this to stop??? It is very annoying!

M

mv32

Thanks for posting to the Community, @Kalger.

To stop the prompt, you can press the Alt-F4 key combination and then click the Cancel button.

Right now, this is the safest way to remove the window when using QuickBooks Desktop and keep it secured as the technology advances. Also, I'd encourage you to visit our Firm of the Future page to check some updates in QuickBooks such as news, feature release, and product enhancements.

To get more articles and video tutorials about managing things like expenses and income record-keeping and navigation in QuickBooks Desktop, you can visit our Help page to search and learn more.

Let me know if there's anything you need assistance with QuickBooks. I'll get back to you as fast as I can. Stay safe and well!

F

friesen11

This requirement is not going to work, please reconsider this position, quickbooks. One reason I use quickbooks desktop is the ability to work regardless of internet connectivity. Please do not tie this together.

T

tinaway-48

I am so hoping that you actually got a legit answer to your question. I'm having the exact same problem AND

QB decided I needed an online QB account, which I DO NOT WANT. Solving this problem is costing me quite a bit of time and money.

So very frustrating.

A

asriggs

I think it is ridiculous to require every QB Desktop user to have an online account. We don't use any intuit services besides QuickBooks desktop and I don't want to manage a bunch extra online accounts just for QuickBooks. This "feature" needs to at least have the ability to be disabled. I think it is silly to force everyone that uses a company file (not just the admin user) to create some random online account that then has to be managed separately. We have already registered our application with the license servers, that should be all we need to do. We have desktop specifically for the purpose of not being online with our accounting data. This needs to be immediately fixed.

S

Sick of this

YES, YES, YES! It keeps wanting me to sign in using the old bookkeepers address. Won't acknowledge mine. So sick of this! Fix your system.

MJoy_D

I can provide additional information with creating an Intuit Account, @Sick of this.

Creating an Intuit account is a part of the security features within QuickBooks. You’ll be prompt for an Intuit Account ID every time you create a new company file, add a user, sign in to My Company, or while accessing Intuit User Account Management. You can check our QuickBooks Blog post about the benefits and added security your Intuit account provides you and your products.

I can see the importance of having this as optional especially if you don’t use any of intuit services, so I’ll take note of this.

You may need to update the email address associated with your account for it to acknowledge your own email. You can follow the steps below:

Go to camps.intuit.com.
Click your account and then go to the Company Name drop-down menu, then choose the correct company.
Scroll down and look for Authorized Users list, then select Edit.
Enter your new email address and click on Save once you’re done.

See this article on how to edit or change your email through Customer Account Management Porta (CAMPS).

I'm always here if you still have any other concerns. Take care and have a great rest of the day!

A

asriggs

As always, Intuit misses the point. We all know it isn't "more secure" to use an intuit account with QuickBooks Desktop. It was fine the way it was. I don't need assistance on how to add an account to our file - I want to know how we bypass that and not use it. The whole point of QBD was to not get involved with the cloud for use - and we don't want to maintain an online list of employees with access to our file - we want to manage it specifically in QuickBooks Desktop and not create intuit accounts for our whole team. This is not how we want to use this software, and we completely disagree with intuit forcing users to do this (like everyone else on this forum, which now appears to be 100's of people). Listen to your user base and remove this requirement.

P

philstein

exactly... how do i stop this miserable 90's UI for 2021 desktop platform from making me login every time i open it. tech companies will do anything anything to not actually provide tech support. they purposely make an endless login verify txt cycle to make it so horrible people just give up just to get here. my question is also unanswered in this chat hole as the UI for 2021 has changed and none of these answers match what i'm seeing because the menus have changed. this type of corporate scam behavior is the worst i've seen in any platform and it fills me with rage.

Flyingkiwi

@philstein wrote:
exactly... how do i stop this miserable 90's UI for 2021 desktop platform from making me login every time i open it. tech companies will do anything anything to not actually provide tech support. they purposely make an endless login verify txt cycle to make it so horrible people just give up just to get here. my question is also unanswered in this chat hole as the UI for 2021 has changed and none of these answers match what i'm seeing because the menus have changed. this type of corporate scam behavior is the worst i've seen in any platform and it fills me with rage.

Are you saying that Alt-F4 does not close the login window anymore? It does not give you a week before the next attempt?

F

fgfggfgf

Alt+f4 doesn't work for me either. Quickbooks just forced this update on me last night, and I got the popup to log in to an account for the first time. Today I found this thread and tried Alt+f4 but nothing happens. The only way I've found to close that popup is to use the task manager to close QB entirely. Now there's no way for me to access my own company file on my own PC without logging in to Intuit, opening a security hole, and giving Intuit access to all my data. Intuit, you need to fix this mistake now.

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