How to get QB to stop asking me to log into my Intuit Account

Accidental double posting

Aside from making sure no credit cards are stored in QB, turning off payment prompts seems to have helped. I probably just jinxed it. 

Also disabling integrated applications, which I never used in the first place. My needs are simple. QB makes things too difficult.

Except those were disabled in my business file, and no prompts, except every 90 days. Personal file, yes. GAHHH. I hope it's fixed now.

I realize we purchased a LICENSE to use the software, and we pretty much don't OWN it, but put a danged disclaimer in the license, in case some of us are just too stupid to use professional bookkeeping software securely. I'm an experienced bookkeeper AND a web designer. I don't need you to save me. And stop making us phone home to Intuit just to open a company file.

Not only is it an annoyance, it's blocking legitimate usage.  THIS IS ALSO POPPING UP WHEN A REGISTERED PROADVISOR LOGS ON TO A CLIENT ACCOUNT IN AN ACCOUNTANT'S COPY TO WHICH HE/SHE HAS BEEN ALREADY GRANTED ACCESS THRU INTUIT'S OWN SERVERS. Read: I am angry about this happening when logging on with the client's password in an accountant copy.  Intuit, if you read this, you are so concerned about someone using QuickBooks without a license, that you are, increasingly so year-after-year, making your product more and more and more difficult to use for legitmate users.

I, for one, am tired of it. I pay well over $1,000/year for my license to your products.  My clients pay you for their own licenses. Then, this year, I get a legitimate accountants copy thru your servers, having been granted access with associated passwords, and I am required to log on to an intuit account to use it. If I attempt toi use MY account, I get a message that QuickBooks has sent an email rrequesting that they approve my access -- AGAIN, since they ALREADY granted me access. The folowing message is generated: 

I am shocked that this thread is still going on. I have been working with Intuit Software for 10 years as an IT / Software Engineer and this has been one of the largest mistakes made by Intuit. Customers already feel insecure about their own employees having access to their information but now Intuit wants to force access upon its customers. It doesn't help that when my customers call Intuit for support, they get inexperienced Customer Support "professionals" that barely speak any English which raises a whole separate level of distrust for Intuit.

This policy is absurd and I have been asked a number of times now to find different software that I can migrate their data to. I should be excited for the work but as someone who uses QuickBooks myself, this is an utter disappointment and embarrassment. I can't even open QuickBooks without internet or my software crashes and has caused data corruption at least twice in the past week.

Congrats, Intuit, on forcing a policy that will cause a huge loss in business. Especially with all the hacks going around in the news on large companies that you don't rank anywhere near (eg SolarWinds).

It's been at least 5 months now since the last time I got that annoying popup. Am hoping it's gone for good.

The problem, in my case, turned out to be that I am a former, but not current, user of Quickbooks Payroll Service. Even though I had stopped using that service a few years ago, QB still had me flagged as "Full Payroll", under Preferences, Payroll & Employees, Company Preferences, Quickbooks Desktop Payroll Features.

I tried in vain to click the "No Payroll" box, instead of "Full Payroll", but it wasn't allowed. I contacted QB Support in a chat session and described what change I wanted to make. After giving me some warnings that this step would make it very difficult for me to use their Payroll service again, they gave me a special, temporary code to enter which gave me some elevated privileges to check "No Payroll". And the problem was solved.

So it appears that on startup, QB had been seeing this phantom setting for Payroll in my company, and that was triggering the demand that I log in to their servers. Might apply to other addins as well. If you are actively using QB Payroll then this would not be an option.

Am using QB Desktop Pro 2019.

My customer keeps getting this message via email.  It is so annoying.  I signed in and STILL we keep getting the message.  Seriously, make it stop!!

Hi @dfosbenner,

Thank you for the prompt reply. I'll explain the process of adding users and editing roles in QuickBooks Desktop (QBDT) Enterprise.

Using my QBDT test account, I was able to open the User and Roles page without logging into the Intuit Online account. I didn't take any new steps to get there, since it's the same steps provided by my peer @katherinejoyceO above. 

See this screenshot for reference: 

After you click Set Up Users and Roles, you'll get this window:

If you continue to have the same issue, I suggest contacting our Technical Support team for assistance. They can pull up your company information within a secure environment. They can then investigate why you have this issue, as well as provide a resolution for it. 

See this article for the steps: Contact QuickBooks Desktop support. Please take note of their operating hours, so you know when they're available. 

Post a reply if you have other questions about managing users and their roles in QBDT. I'll be around to help you out. 

Gotta add my voice here. I've been following this thread for several months now, and it has been appalling to watch as QB support staff offer up obvious hogwash (e.g., "better security") when they're not just misunderstanding the question.

Stating the same complaint another way,

QB comes in a desktop version. And in an online version. Those of us participating in this thread could have bought the online version, but instead we chose to buy the desktop version, for reasons. And for an apparent majority of us, the critical reason for choosing the desktop version was the increased security we get from not exposing our data to any other party, including Intuit.

For Intuit to require this login is to open up a breach in the very security we were looking for in choosing the desktop version. Please stop pretending that this login affords us additional security. You know very well that it does not. Intuit must have some other reason for wanting us to expose our data, and whatever that reason is, we know that it is not in our interest.

So, rather than treat this as a question to be answered by support staff -- since we can see from the many pages of this thread how unsuccessful that has been -- please take it instead as a complaint and a suggestion: Stop requiring the login. We don't want it. We don't need it. We chose and paid for a product that didn't require it, and that's why we are here now.

I just started testing QuickBooks enterprise 2021 for a client and noticed this pop-up.  When I found this string I thought I would get a solution.  14 pages of comments and almost a year later, there appears there is no answer.  Support people, talk to your programmers, marketing group, and your legal staff and get this fixed.

its saying my QuickBooks subscription has lapsed -i look on my credit card information and it is all current -We have updated on v QuickBooks 2/22/2021 -Please tell me what is needed .