Invoices won't send from quickbooks

Hi Stephanie,

I have talked to 3 different people at technical support, and none of them will help. They all told me that I don’t qualify for the level of help that my problem requires. All I want is the software I purchased to work, but they’ve told me I have to pay for their help. (Some sort of subscription, I think.) I should not have to pay for the solution for the software I purchased to send my invoices, especially when it’s been sending them for years. Very very frustrated with customer service.

Thank you for posting your concern here in the Community, @valley elect.

Let's get this sorted out by checking the web mail's settings in the preferences. One of the possible reasons why you're unable to send an invoice via email is that the email preferences were being set incorrectly.

Before we start, may I know what email provider you're using to send your invoices in QuickBooks? Any additional information would help us provide the best resolution to your concern.

Here's how to check your webmail's preferences:

1. Go to the Edit menu, then select Preferences. 
2. Click Send Forms from the left menu.
3. In the My Preferences tab, select the email account you're using. Then, click Edit.
4. Mark the SSL box, or just select Default.
5. In the Server Name field, make sure the server name matches your email provider's settings.

I'm adding this article for more details: Fix Error: Could not connect to the email server.

If you're still unable to send emails in QuickBooks, you can check out this article for more troubleshooting steps: How to fix "Error: QuickBooks is unable to send your email to Outlook."

Please feel free to keep in touch with me here on your progress with this email sending matter, I want to make sure you're taken care of.

You have to allow less secure apps within Gmail in order to send the invoice. It's in your security settings within gmail. This happens to me every couple of months and i'm guessing Google changes some security settings or something.

Hi, now I'm having the same problem but Gmail settings is not allowing the less secure option any more nice may 30. I don't know what to do now. please help if you have any idea. Thanks 

Hello, 626. 

These are the possible reasons why you unable to send invoice in QuickBooks.  

• Might be the release version of your QuickBooks is outdated.
• Something may be blocking the connection to your Google account.
• Your antivirus software may accidentally block the connection.

Let me help you get back to business. Here's how:

Step 1: Update QuickBooks Desktop

Check out to this link for the steps on how to update your QuickBooks Desktop account.

Step 2: Check your email settings

1. Follow the steps to enable access for less secure apps.
2. Also, you can set access preferences for specific apps, like QuickBooks.
3. Go back into QuickBooks and email yourself a test the troubleshooting.

Once done, you can refer to this link for the next step: Fix webmail password issues in QuickBooks Desktop.

To learn more about invoicing, reports, income and expense, bank activities, and many more, visit QuickBooks Desktop Help Article. 

Reach out to me if you have any other concerns about emailing invoices, I'll be here to answer them for you. Thanks for dropping by, I’ll keep an eye out for your response.

Thanks for joining this thread, KChassie.
 

Since Outlook isn't sending emails through QuickBooks, I'd initially recommend confirming that Office 365 is up-to-date with Microsoft's latest release.
 

Here's how:

1. Open Outlook, access your File tab.
2. Choose Office Account, then use the About Outlook button. Make sure you're using Microsoft's latest release (12527.20242). If you need to update, click Update Options.
3. Select Update Now.

Now you can return to QuickBooks and try emailing your transaction and/or report again. In the event you're still unable to send emails using Outlook inside of QuickBooks, you'll want to edit your admin privileges:

1. Close QuickBooks and open the Windows Start menu.
2. Type "QuickBooks" into your search bar, then right-click the QuickBooks app icon and choose Open file location.
3. In its folder, right-click QuickBooks.exe and pick Properties.
4. Access your Compatibility tab.
5. Untick the Run this program as Administrator option. If this option is grayed out, hit Show Settings for All Users, then untick its checkbox.
6. Press Apply, then OK.

Once you've finished editing your admin privileges, you can try emailing again. If it's still giving problems, you can move on to editing the email preferences in QuickBooks.
 

I'll be here to help if there's any questions. Have a great day!

Thank you for joining us here in the Community, @Jrountree.

To submit invoices successfully, you'll need to update QuickBooks Desktop to the most recent version. Are you getting any error messages before we get started? You can also use QuickBooks by following the instructions below:

1. Go to the Update to the Latest Release page.
2. Make sure you've chosen the correct item. If not, select your QuickBooks product by clicking the Change option.
3. To download the update file, click the Update button.
4. You can set QuickBooks to download and install the most recent updates automatically, click Setup Automatic Updates.

If it didn't make any difference, let's try to use and connect a different email.

You may also personalize the email templates you send to your consumers to make them more memorable. Check out this article for more information on the steps: Create custom email templates in QuickBooks Desktop.

Don't hesitate to post again if you have further concerns sending emails in QuickBooks. I'm just a post away to help.