Question

Invoices won't send from quickbooks

Forum|Forum|5 years ago
February 25, 2021
21 replies
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I desperately need help with emailing invoices from Quickbooks. I have been doing it with no problem for years, and suddenly last week when I tried to email a customer their invoice, after I was prompted to input my password, a notification popped up saying "Quickbooks is unable to send your emails." I have tried troubleshooting with no success. I ensured that my password was correct, I updated quickbooks, I checked in send forms to make sure my email settings were correct, and i uninstalled/reinstalled quickbooks. Please help! If I can't email invoices I can't bill the majority of my customers.

QuickBooks Desktop

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N

njedwards312

Mine stopped working too around the same time frame. Please let me know what you find out.

C

CharleneMaeF

Thanks for using QuickBooks in emailing your sales transactions, njedwards312. I know it can be difficult when the feature stop working. I'm here to help you with that.

If you're done performing the steps shared above, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause why you can't send sales transactions. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how:

From the Help menu, select QuickBooks Desktop Help.
In the Have a Question window, scroll down to click the Contact us link.
This will display the Contact Us screen.
Go to the Tell us more about your question section to enter the issue or topic in the field box.
Click the Search button to display the contact options.

To ensure that you'll be assisted on time, please see our support hours.

Additionally, I've included our article that'll help you manage your sale transactions. This ensures your record is accurate: Topics About your Company's Income and Customers.

Also, please let us know if you encountered an error when emailing your sales transactions or you're referring to something else. This way, we'll be able to provide accurate steps to resolve this.

I'm only a post away if you need more help in completing your other tasks in QuickBooks, njedwards312. It's always my pleasure to help you out again.

D

DL2008

Hi, I have been a QuickbooksOnline user for a couple of years. I’ve been sending invoices, estimates to my clients with no issues but sometime around February 2022, my clients have not been receiving our estimates and invoices. I have called QuickBooks customer service, they have remotely accessed my computer but my issues WERE NOT RESOLVED. QuickBooks need to step up and fix this once and for all. It is obviously a software issue since most of us here are complaining that we had no issues before but suddenly we’re all affected by this faulty email service through all the QuickBooks applications.

this is causing delay and confusion in our work. WE DO NOT WANT ALTERNATIVE WAYS TO SEND INVOICES VIA OUR EMAILS. We want to use the QuickBooks desktop or online they way it was designed, to send invoices/estimates for our QuickBooks softwares.

L

LeizylM

We don't want you to encounter this inconvenience, DL2008.

Allow me to share additional information to ensure you're able to send your invoices successfully.

There are some possible reasons why you're unable to send an invoice via email. It could be due to the following:

The email preference is being set incorrectly.
A damaged QuickBooks installation.
Domain admin was blocked.
Account security settings from your email provider.

To isolate the issue, let's ensure that you update QuickBooks Desktop to the latest release. Once done, check the web mail's settings in the preferences.

At the top menu bar, click Edit.
Choose Preferences.
Click Send Forms on the left panel.
Under the My Preferences tab, select the email account you're using.
Click Edit.
Mark the SSL box, or just select Default.
In the Server Name field, make sure the server name matches your email provider's settings.
If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.

Then, let's set up your email service in QuickBooks Desktop and try to send an email again.

However, if you've already performed the steps above, I recommend getting in touch with our Support Team again. This way, they'll be able to check and investigate this further securely. For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

You can check out these links that can also look into your email preferences:

Don't hesitate to post again here if you have further concerns sending emails in QuickBooks. I'm just a post away to help. Take care always.

D

DL2008

I am using QUICKBOOKS ONLINE.

A

ARbooks

I finally have a solution to QB 2022 desktop invoices not being sent via email through my client's yahoo webmail and my outlook mail accounts.

Yahoo webmail requires a special app specific password for third party apps to generate an email which will send through webmail. Once you get that specific password from your account on the Yahoo the website, save it on your desktop in a text or PDF file. Go to QB preferences and set up "send forms" preference for Yahoo webmail. (Note that this is not you main Yahoo password but a specific one generated through your Yahoo account) The first time you try to send an emailed invoice from the QB invoice window, you will be prompted for this special email password. The wording is confusing because it asks for you email password. There is nothing to indicate that this is not your main email password. You will get a message that your email has sent successfully. You will not have to re-enter this special password again until you have closed QB and reopened it. That is why you save a copy on your desktop so you have easy access to it the next time QB requests it. Otherwise you will have to go back to your Yahoo account and get another app specific password.

I have to do something similar when I use Outlook to email my invoices to customers. In this case my email is an iCloud email which requires app specific passwords to send and receive iCloud email through 3rd party apps. When I set up Outlook to handle my iCloud email I had to get a special password for Outlook by logging into appleid.apple.com and signing into my apple id account. The nice thing about Outlook is that I do not have to re-enter this app specific password each time I restart Outlook. Apple does require me to get a new one occasionally. The time frame may be annually but not often. To get QB 2022 Desktop to send emailed invoices through Outlook, I have to follow the Yahoo steps above and get a new app specific password for QB from appleid.apple.com. In QB preferences I set up "send forms" to use Outlook. Thus far, I have been able to email invoices just fine as long as I re-enter the special email password the first time I send an invoice via email.

If any of this is confusing let me know and after 4/15/22 I'll give more detailed steps. I have spent what seems like days trying to work this out with QB support but none of the support agents knew the whole answer. Some had figured out that the issue was tied to the extra authentication email services were implementing which gave me a clue how to solve the Yahoo and Outlook-iCloud scenario.

QB-email.pdf

R

rdcooper

Arbooks reply worked for me and is spot on! After not being able to send emails for at least a couple years, I finally can do so again. I have a yahoo email and never knew I needed to use a separate password for Quickbooks to be able to send emails on my behalf-you cannot use your normal password when Quickbooks prompts you to enter a password! It has to be a special third-party password generated by Yahoo. I cannot thank Arbooks enough, such a lifesaver, I hope others find it helpful as well. Please see their post above, I'm sure I'm not explaining it very well, but they do a great job, and you can also google how to get a third-party password for yahoo email accounts and answers will come up there as well.

P

Pugpug

I am having the same problem. Very frustrated.

K

Kevin_C

Hello there, @Pugpug.

I'd like to make sure we're on the same page so I can provide you with the exact information you need.

Can you please tell us what version or year of QuickBooks you're using? Do you have QuickBooks Online or QuickBooks Desktop? Also, may I know what's the exact error message you encountered? Adding a screenshot would be a great help too. Any details will help us provide the accurate steps to resolve this.

I hope you can respond to me on this thread so we can work on your concern together. I'm always here to help. Stay safe!

C

cossmech

I suddenly have had the same issues hitting my desktop. What is a solution for this and why is it suddenly happening?

M

MirriamM

It's nice to have you in the thread, @cossmech. I'm here to lend a hand with your QuickBooks Desktop (QBDT) concern.

To help ensure that you receive the best assistance, can you please add more details about the help you need? Is it about sending invoices? Can you also verify if you get a specific error message or code? Can you share a screenshot? Then, hide personal information when sending it. Any extra information is appreciated to help us fix the problem.

In the meantime, if you need tips and related articles when managing your QuickBooks account, feel free to visit our Community website for more insights.

We are looking forward to hearing from you. Have a great day!

H

Htrumpore

I've been dealing with this situation for about a year when trying to send with one of our email addresses. I've upgraded to the latest Quickbooks, checked the firewall settings, ports, webmail settings, and tried all sorts of "fixes". Our primary email had been a verizon.net email until this issues started and had to switch to using a new email (gmail) for sending out all billing invoices. However, we still need to be able to use the verizon.net email for proposals so that person can communicate with the customer and answer questions instead of billing having to forward everything. Most of the issues on this thread seem to be with other email providers (and I've looked for similarities that I can use to diagnosis this issue) but I haven't seen anyone else using Verizon as an email provider talk about this problem. I don't know if the issue has to do with aol took over verizon email or yahoo taking over aol email, but I'm hoping someone can help specifically address why I can't send using the verizon email provider. We use the verizon/aol webpage landing page and not outlook for emails.

Rubielyn_J

I'm here to ensure you can email invoices, @Htrumpore.

First, let's check your email settings. You'll have to open your online email service and review the settings and preferences. There might be features that are blocking our program to connect.

Then, we'll have to check the antivirus settings. It may be blocking the connection as well. You'll have to search for your antivirus provider's website for the steps to allow port exceptions.

If issue persists, I suggest contacting our support team. They have the necessary tools to check your account in a safe environment. This way, they can further investigate and find a fix.

Here's how:

Open QuickBooks.
Proceed to Help, then choose QuickBooks Desktop Help/Contact Us.
Click Contact Us.
Give a brief description of your issue, then select Continue.
Sign in to your Intuit account, click Continue and then Continue with my account.
Select to Chat with us or Have us call you.

In the meantime, you may use and connect a different email.

You can also customize your email templates to make them more personalized when sent to your customers. For the detailed steps, check out this article: Create custom email templates in QuickBooks Desktop.

Don't hesitate to post again here if you have further concerns sending emails in QuickBooks. I'm just a post away to help. Take care always.

A

AccuScreen

Good luck on getting this fixed. I chatted with tech support. They sent me a link with directions to fix it myself. Didn't work. Spoke to a guy on the phone. He sent me an email with directions to fix it myself. Didn't work. Called back again. The third guy remotely accessed my computer and ran some sort of diagnostic on it. Told me for just $1000 they can fix it for me! It's like they get you so invested in the product that it will be painful to switch to another software, so you feel like you have no other choice than to pay the $1000. Still trying to weigh my options. I'm so furious right now!!!

S

Sffllc520

I'm having somewhat of the same problem. I can send invioces but they send with only a total owe. It doesn't show the actual invoice breakdown. Can someone help me with this?

M

Maybelle_S

I'll share some insights about how sending invoices works in QuickBooks Desktop (QBDT), Sffllc520.

Currently, the feature to display a detailed breakdown of your Total Invoice is not accessible. Although you can modify the names of the boxes or item labels on the invoice, it will only show the Current Invoice Total, Sales Tax (if applicable), Total, Payments/Credits, and Total Account Balance.

I can see the importance of having this option for your business. With that, I suggest sending feedback to our product developers so they can review it and might consider adding this in our future updates. I understand that you've sent feedback already, but I encourage you to send it again. Please refer to the steps below:

Here’s how:

Click Help.
Select Send Feedback Online.
Choose Product Suggestion.
Type in the details of your request on the pop-out window.

Additionally, you can create a statement and attach it to the invoice to show the list of the actual breakdown.

Please don't hesitate to click the Reply button if you have other questions about creating an invoice in QuickBooks Desktop. I'm always here to lend a hand.

S

suzanne5202

Were you able to fix this? I am having the same problem.

Q

QueenC

Hello there, @suzanne5202.

As much as I wanted to help you get through the struggle you've been dealing with right now, however, I will be needing more information about your issue for me to be able to have a broader view of your scenario and provide you with an appropriate solution.

What product are you currently using? Did you also receive an error message? You can include some screenshots but I would recommend filtering them to cover any sensitive and confidential information. Any additional information will be much appreciated as this will allow us to see your situation from your perspective.

I'll be keeping an eye out for your reply and as always, I'm willing to give out some more information if you have more questions. You can tag me in this thread and I'll get back to you the soonest.

S

ScottGerard

@suzanne5202 there isn't much to tell. When I'm looking at the invoice from Customers | Create Invoice, I press the "Email this invoice now" button (second icon from the right)

And then I get this error message.

This is my version of Quickbooks.

Like I said, it used to work, but stopped recently (maybe a month ago?)

V

Vburns

Hello I need to know where I call to get help with my Quickbooks not sending my invoices.

M

MirriamM

Hello there, Vburns. I can assist you in getting in touch with our Customer Care Team.

You can contact them through your QuickBooks Desktop account by following the steps below:

On your QuickBooks account, go to the Help menu at the top.
Select QuickBooks Desktop Help.
Choose Contact Us.
Enter the issue or topic in the field box.
Follow the onscreen instructions.

For more information on reaching out to them, you can visit this link: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

Additionally, you can contact our Customer Care Team outside your QBDT account. Just visit this link and select QuickBooks Desktop as the product.

If you need further assistance with QuickBooks, don't hesitate to get in touch, Vburns.

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