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gpllc
February 25, 2021
Question

Invoices won't send from quickbooks

  • February 25, 2021
  • 21 replies
  • 0 views

I desperately need help with emailing invoices from Quickbooks. I have been doing it with no problem for years, and suddenly last week when I tried to email a customer their invoice, after I was prompted to input my password, a notification popped up saying "Quickbooks is unable to send your emails." I have tried troubleshooting with no success. I ensured that my password was correct, I updated quickbooks, I checked in send forms to make sure my email settings were correct, and i uninstalled/reinstalled quickbooks. Please help! If I can't email invoices I can't bill the majority of my customers.

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    Green1Thumb1
    January 4, 2025

    I have used Quickbooks since the early 2000s.  Haven't had any issues until the last several years with upgrades and such.  This particular problem suddenly appeared after a major Windows update.  Hours of Online and Technical support did not help me.  So, after living with this issue for 3 months, I finally figured it out on my own.  (I use Quickbooks Desktop Pro Plus 2024.)  I am mainly posting this to help people who come across this same problem because tech support was no help.

     

    Here's my solution :  

    I normally use email via Comcast and so I thought maybe the communication between Quickbooks and Comcast might be the issue.  So, I set up Outlook.  I never used Outlook before, mainly due to the annoying visual layout.  Once I setup Outlook, I erased the link within Quickbooks and set it up for Outlook.  That worked! 

    Here's the to do list:

    Set up Outlook linked with your business email.

    Within Quickbooks go to Edit tab.

    Then, Preferences.

    Then, scroll down to SEND FORMS.

    Then, under My Preferences, delete current email.

    Add, your normal email address and under email provider, click on Outlook/Hotmail/Live.

    That's it.  You are done.  Do a test email out of Quickbooks...

     

    Hopefully this helps anybody who has a similar issue. 

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