My account is on hold, contact us. That is the error Quicken is giving me when I try to sign in.

Welcome to the Community, @inugent. 

If you're using a Quicken account, I suggest getting in touch with them. They have the tools to check and help you unlock your account. You may use this link for your reference: Quicken support.

If you're using QuickBooks Online, we can perform some troubleshooting steps to help you sign in to your account. 

When you forgot the User ID, let me guide you with how to recover it. It will only take a couple of minutes to accomplish this action.

1. On the Sign In page, tap the link for I forgot my user ID or Password.
   
   
2. This will route you to the Get help signing in to the QuickBooks page.
3. From there, enter your phone number or email address in the field box and choose Continue.
4. Select how you want to reset your login information: Get a code emailed to or Recover my account a different way.
5. Click the Continue button.
6. If you used your email address to verify the account, you’ll receive an email with your user ID.

After performing the steps, you'll receive an email with a password reset link, and it’s active for 24 hours.

However, if you’re experiencing a distinct issue, check out the Get help if you can't sign in to your account guide. This includes troubleshooting that is scenario-based, so I recommend following the steps that fit your situation. 

In addition, let me also share this article on how to recover your account when you can't sign in. 

Stay in touch if you have other questions about signing in to your account. I'll be happy to assist you again. Keep safe always.

Let's unlock your account so you can continue working with QuickBooks Online (QBO) account, teresa84.

You'll want to make sure that you have an active QBO subscription so you can access your account. If your account has already been canceled for over a year, then the information is no longer available and you're unable to access your account.

However, if you haven't canceled your account, you should be able to view all the information. If your QBO sign-in information isn't accepted, you can reset your password or get your user-id so you'll be able to unlock your account. To do this, follow the steps below:

1. Go to the QuickBooks Online sign-in page.
2. Select I forgot my user ID or Password.
3. Follow the onscreen instructions.

But if you have exceeded the maximum number of attempts to sign in, you can reach out to our support team to request assistance. They have the tools to pull up your account in a secure environment. Here's how to reach them:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

I've added this article for additional information: Reset your password or recover your user ID for QuickBooks Online. In addition, there are few things that you'll have to know about your data: What happens to my QuickBooks Online data after I cancel?.

Ping me over if you have any concerns about accessing your account. I'm only a few clicks away if you need help.

Hello there, SJKnight.

Have you happened to cancel your account? What specific error did you get when you tried logging in to your account?

For canceled accounts, we hang on to your data for one year. This lets you pick up where you left off if you decide to come back. We delete the data after that. However, if the system suspends your subscription after three failed attempts to charge your payment method, you'll need to resubscribe to the subscription with the updated billing info. 

If you're referring to unblocking your account which is to sign in to your account, you can follow the steps shared by my colleagues on how to recover your account. You can also follow the detailed steps: Get help if you can't sign in to your QuickBooks Online account.

I recommend reaching out to our Phone Support Team if you're still unable to access your account. They'll check your subscription if you can still reactivate it or it has been deleted which is you need to subscribe to a new account. 

Let me know if you have other questions about managing your account. I'll be around to help. Take care!

Thank for joining this discussion, @SJKnight.

I want to help you further with your concern, however, I need some information about the problem. May I know which card are your referring to? Are you pertaining to the QuickBooks Cash Card or your regular credit or debit card for your subscription with us?

Any details you can share will help me get you to the right department who can look into this. We are able to assist general QuickBooks concerns in this forum. However, if your concern is related to your account's billing, ongoing issues, and escalated cases follow-up, you can reach our Live Support through these steps:

1. Go to the (?) Help menu and click on Contact Us.
2. Type the keyword Account Management and Billing in the What can we help you with? box.
   
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   

For QuickBooks Cash Card concerns, here is where you can find their contact information: Contact Payments Support.

I'll be waiting for your response here. Just mention me on your post, to get me notified. I'll be right here to help. Have a good one!

Welcome aboard to the Community, @Nine09. I’ll point you in the right direction for help with off-holding your account in QuickBooks.

I understand how important it is to access your account to get you back in business immediately. That being said, contacting our Technical Support team is the best way to isolate this issue. 

If you're utilizing a Quicken account, I recommend contacting them. They have the tools to check your account and assist you in unlocking it. You may use the following link as a reference: Quicken Support

If you’re using QuickBooks Online, our phone representatives have tools that can access your account in a secure environment and provide fixes immediately. This concern requires you to pull up your account and, since the Community is a public forum, it’s best to reach out to them directly.

Here’s how to get in touch with them:

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
2. Select the Search tab, and click Contact Us.
3. Enter a brief discussion of your concern and click Continue.
4. Select either Chat with us (if you preferred messaging) or Give us a call.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

You can always hit the Reply button if you have further questions in mind regarding QuickBooks. I’ll make sure to get back to you as soon as I can. Stay safe!

Hello there, @pankajpatel.

Security and keeping your account safe is one of our top priorities. That said, we remove your phone number, email address, and password since Community is a public space, and everyone can see your contact details.

Also, I'd like to ask for more details of your concerns so I can provide a better and more accurate resolution. Any additional info is much appreciated.

I'll be here to help if there's any questions. Have a wonderful day!

Welcome to the QuickBooks Community, @Keisha3106. I'm here to provide details about the reason why an account is on hold as well as the steps to resolve it. 

If you're using QuickBooks Online (QBO) account, I highly recommend reaching out to our Customer Care team. This is the best way to check the status and the root cause of the issue. Our phone representatives use specific tools to review the details and guide you throughout the steps to resolve it.

On the other hand, if this is a payment account, this means that the transaction is being reviewed. This is to ensure that everything is alright. The process is usually finished within 2 business days. Once done, we'll complete processing the payment.

To check the details you can simply log in to your Merchant Account. Here's how: 

1. Sign in to the Merchant Service Center to check the status of the payment. 
2. You'll see the word Withheld in the Method column if the funds are on hold. You'll receive an email about it any time there's an issue.
3. The email includes the specific steps to fix any issues. Usually, we ask for more info to complete our review. For example, we may ask you to send us a copy of the original invoice you sent to your customer.

For reference, please check this article: Why are my funds on hold?

You'll also want to see the merchant service agreement for more information.

Just in case you'll need to update the email address on file, sign in to the Merchant Service Center. From there, click the Account tab and then click Account Profile.

I'd love to know updates about this. I also encourage you to add a comment below in case you have follow-up questions about the status of your account. I'm always ready to chime in and lend a hand. Have a good day ahead and keep safe. 

@Matthew365534   Feel free to follow ANY of the steps already provided throughout this thread to get the help you say you need. 

Thank you for joining the community, @SpencerFox2994. We appreciate you getting in touch.

I want to help you, but I need more information to fully understand your issue and offer the best solution. Sending us screenshots or further information is helpful. We would be grateful for any details you could provide.

Please click the Reply button below. I'll be waiting for your response. Have a great day, SpencerFox2994.