My account is on hold, contact us. That is the error Quicken is giving me when I try to sign in.

Hello there, @itmpayroll1.

I can see the urgency of getting your QuickBooks account issue resolved. Let me help route you to the best support who can investigate this matter so you can get back to business in no time.

I can think of two possible reasons your QuickBooks Online (QBO) account is on hold. It's either due to sufficient funds for payroll transactions or your billing details.

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I'd recommend contacting our Customer Care team. They can securely pull up your account to check the reason for the hold and guide you with a fix. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

In case can't sign in to your QBO account, you can also reach out to our support outside of the system through chat.

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your account and business's growth and transactions using QBO: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

Please feel free to leave a comment below if you have other account management concerns in QBO. I'm always ready to help. Take care, @itmpayroll1.

I'd be glad to help you out, Abrea.

Before providing any steps, may I know what taxes you're trying to file and the product that you're using? Adding additional details will help us share an accurate solution to fix your issue. A screenshot would be helpful too.

I'll keep an eye on your response to ensure your concern is taken care of. It's my priority to help you file your taxes.

Hi, Travis32.

I want to assist you, but I need more details to understand your issue and offer the best solution fully. I would appreciate any additional information you could give.

I'm looking forward to your reply.

Hello, Huguette. 

Can you tell me more about the problem that you're having with your account? That will surely help us provide an accurate solution to the concern that you're having.

You can click the Reply button below to add more details.

I'm looking forward to hearing from you soon! Take care and have a wonderful day!

Thanks for joining the thread, @fatimanadeem.

We'd love to help you achieve your goal, but I just need more information to help me get on the same page. Would you mind telling me more about what you mean by charging a card payment method that doesn't allow you to charge? This way, I can provide you with an accurate resolution.

I appreciate any details you can provide. I’m looking forward to your reply. Have a great rest of the day.

Hello there, 

I understand that you want to get this issue resolved as soon as possible. 

However, the hold is removed within one business day upon receiving the wire. You will receive an email once the hold on your payroll account has been successfully lifted. In some cases, you may also need to contact your bank and ask them to accept Intuit ACH transactions in the future.

Meanwhile, if you really need to process payroll for your employees, you can print paper checks as an alternative. Here's a link as a reference: Change a direct deposit paycheck to a paper paycheck

Furthermore, I'd also recommend reaching our QuickBooks Online Support Team if you need further assistance about your payroll account. They have the necessary tools to access your account, review the hold status.

To reach them:

1. Log in to your QuickBooks Online company.
2. Click on Help (?).
3. Select the Search tab, then Contact Us.
4. Enter a description of your concern, then hit Continue.
5. Choose a way to connect:
    

• Start a chat with a support.
• Get a callback from the next available support.

To learn more about managing your QuickBooks account, feel free to visit this link: Your QuickBooks account.

Let me know if you still have other account-related concerns. I'll be here to assist. Have a good one!