Question

QBDT Enterprise 2023 - Errors after latest update

Forum|Forum|2 years ago
May 8, 2024
15 replies
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Hello,

I installed the latest updates to Desktop Enterprise 23 two days ago, restarted the server, and now have several errors and issues. This is a Windows Server 2012. So basically when any company file is opened, even a sample one, a screen pops ups that says "Somethings not quite right." The Home page loads, and the company file seems to work, but certain functions like "Taking Payments" causes and "Unrecoverable Error" and QuickBooks crashes.

I contacted support yesterday and worked on this for four hours to no avail. - QuickBooks Case# 151.173.012.99

We ran every kind of QuickTools Hub repair, did a full uninstall/reinstall, a clean uninstall/reinstall, I created a new Windows profile to test, we created new users, Reset Updates, I ran System File Checker and DISM, checked DNS and flushed/registered it, changed server, but nothing is working. I am seeing reports of this issue recently on these forums and reddit, so it feels like something broke with this update.

The "Tier2" support my support rep was talking to, basically said it's the computer fault. This can't be because it's been working for years, but a QuickBooks update installed and now it's not working. That doesn't sound like the computer caused the issue.

Here are the various error logs

"An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Contractor 23.0":
LTSM:: Failure in parsing EWS Response. PSID=[removed]"

"An unexpected error has occured in "QuickBooks":
MainFrame must be already created by now as this dll is demand loaded"

"An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Contractor 23.0":
QuickBooks has experienced a problem and must be shut down, ErrorCode:4064236478."

QuickBooks Desktop

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T

thealt335

Has anyone on Server 2012 R2 tried the most recent Quickbooks Desktop Update version R13 released 4 days ago to see if it corrects the error/crashing when going to the Employees screen or anything to do with payroll? We also have had the same issue after upgrading from our previous R9 version to R11. Thankfully in a multi-user environment you can do payroll,etc on one of the other workstations that has Quickbooks installed as long as it is an admin. This is ridiculous that Intuit would drop support for an OS that they initially supported when QBDT 2023 came out! Unacceptable business practices, especially when it comes to software support. Don't say you support something and then cut that out in the same version. Support it for the life of that version which is the typical 3 year window on Quickbooks versions.

A

AileneA

I see how this issue affects you with QuickBooks Desktop when accessing the Employees screen or anything related to payroll, thealt335. I'm here to assist you with that.

The current version of QuickBooks is encountering challenges on Server 2012 because this specific version of Windows is no longer supported. Microsoft discontinued support for Server 2012 on October 10, 2023.

To narrow down the issue, it is crucial to install Server 2016 or a later version, as Microsoft currently supports these. By doing so, you will have access to our latest bug fixes and security patches, which can help resolve the problem. For more information about the discontinuation of the Server versions, refer to this article: Windows Server 2012 and 2012 R2 reaching end of support.

I'm adding this article to help you check the System Requirements for QuickBooks Desktop 2023. This article contains info about the operating system, hardware, software, and other requirements to run QuickBooks Desktop 2023.

Please let me know if you require further assistance or have additional questions regarding the compatibility version. I'm more than happy to help you. Have a great day!

E

Empty199

AileneA - In typical QB Support style, you didn't answer TheAlt335's question. Instead, you supplied the canned answer of, "The ToolHub fixes everything" which is not true. TheAlt335 asked if the latest patch will fix the confirmed issue where customers running Enterprise with Windows Server 2012R2 receive errors and crashes after the last QB update. I have several customers running Windows Server 2012R2 and Enterprise and could no longer use their Enterprise after the last update. After MANY hours on the phone with QB support, to no avail, I installed an older version of QB to get my customers up and running again. Unfortunately, they are now being forced to upgrade because QB only lets them use the older version for so long before forcing an upgrade. So now, I, like many other QB customers running Windows Server 2012R2, would like you to answer the question that TheAlt335 asked, WILL THE LATEST PATCH FIX THE ISSES WHICH THE LAST PATCH CREATED?

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victorcab

Same here, after the R12 update QB DT Ent V23 will not run on Server 2012,

We are still able to use as a share file for local desktops. But on the server the program is a mess.

QB/Intuit states V23 is incompatible with Server 2012. And there's no solution. Or none that's acceptable.

If you go back to R11 in multiuser you are not going to get very far...

We have six users and this is a mess. QB Intuit seem to always find ways to screw things up.

R

RPeets

This issue cropped up after the update on our Windows 2012 R2 RDS server where we have users remote in from satellite offices. This caused major havoc and our users couldn't do their work. I wound up having to spin up a new Windows 2022 server, configure a new RDS server on top of that and move the users over. It took me all weekend. I should be sending Quickbooks an invoice and a lawsuit letter for causing such a mess.

THEY DIDN"T EVEN TEST IT ON SERVER 2012 BEFORE THEY RELEASED THE UPDATE! THIS IS HOW PATHETIC THEY HAVE GOTTEN.

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victorcab

Same here. Hoping that Intuit reconsiders the compatibility of QuickBooks Enterprise V23, with Windows Server 2012

P

perturbedUser

Thank goodness for this post, because we had the exact same thing happen to us with Enterprise Desktop R24. Spent hours and hours trying all sorts of uninstall/reinstalls, running the Tool Hub and File Doctor, on the phone with support, etc, and nothing was working. Found this post and symptoms were an exact match, and sure enough an install of the client on a non 2012R2 workstation got our access back. Pretty crazy that they are able to just drop a forced automatic update that removes support for an operating system with zero form of notification.

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ARamirez81Author

I know right? And even more crazy that you had to spend hours on the phone with support because they aren't even aware that support was dropped themselves lol.

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vb5

Took a while to find this post but yes I have been having issues with the versions after R11 but my problem is on Windows 2022.

I

Ivan_G

Thanks for bringing this matter to our attention, vb5. I'll route you to our support personnel so they can dig deeper into your concern.

If you're using QuickBooks Desktop (QBDT) 2023, Windows servers 2016 and the latest versions should resolve any company file crashes or issues. Since this is not the case on your end, I recommend contacting our support team. They can help investigate this matter further.

Here's how you can connect with them using your QBDT:

Open your QuickBooks company file.
Go to Help, then QuickBooks Desktop Help/Contact Us.
Click Contact Us.
Give a brief description of your issue, then Continue.
Sign in to your Intuit account, and select Continue. After that, hit Continue with my account.
Choose a way to connect with us:

Chat with us to start a conversation with our personnel.
Have us call you to get a callback from the next available agent.

You can also call their hotline number and learn about our support's availability from this link: Contact QuickBooks Desktop support.

Finally, you may also utilize these resources to have a better experience around the system and insights about your license details:

I'm always open to assisting you again. That said, if you have follow-up questions about QuickBooks system requirements and compatibility, hit the Reply button. I'll be here every step of the way.

C

chewbakaats

Has anyone tried Release 15 that just came out (specifically R15_29) on December 17? It says, "Fixed crash when opening company file." Just curious of this makes Server 2012 along with this software workable again.

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ARamirez81Author

I seriously doubt it.

Are you using Windows Server 2012?

Microsoft will no longer provide security updates or support for PCs running Windows Standard and Essentials Server 2012 and Server 2012 R2 after Oct 10, 2023. For this reason, QuickBooks 2023 won't support Windows Server 2012 and can’t be installed on it.

Check out QuickBooks Desktop no longer supports Windows 8.1 to learn more.

Windows 11, 64-bit, natively installed
Windows 10, all 64-bit editions, natively installed
Windows Server 2022, Standard and Essentials
Windows Server 2019, Standard and Essentials
Windows Server 2016, Standard and Essentials

C

chewbakaats

Yeah I know..I've been dealing with this since the broken update in May. Migrating to Zoho Books next week! Intuit needs to learn to not screw their customers over. When you originally say you support an OS and then mid-update break it and say you don't support it anymore is wild behavior.

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