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Promise3
May 27, 2022
Question

Quickbook Desktop 2022 Crashing and stops working

  • May 27, 2022
  • 99 replies
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Hello QB Community; the business I work for recently upgraded from Quickbooks Desktop 2019 to 2022. Since then, we've had a few users report that whenever they open up Quickbooks, and Quickbooks crashes. This business relies on this software to keep balanced.
I've tried the Quickbooks Tool Hub features to try and fix the issue, but unfortunately the problem persists.
I've tried uninstalling and reinstalling Quickbooks several times with several QB technicians over the phone spending over 25 labor hours trying to get this work without crashing!
I've tried clearing the Google cache, and that didn't work. 

I am also having issues with getting my email connected to invoices. 

HELP!!!!! I have no clue how to fix this issue on my own. Has something like this happened to anybody else, or does anybody have an idea on how to fix this issue? I cannot be the only one who is experiencing this issue. When we had 2019 version, we did not experience any kind of crashing. 

    99 replies

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    F
    Firebird2600
    October 1, 2022

    Here we are, now into the 1st of the 5th month since this issue has been reported. Has anyone noticed, when you go to: https://quickbooks.intuit.com/ it shows plans for the "Online" version? If you go into the "Products and Features" menu section up top, it goes to the QB Online stuff as well. Where, oh where is the "new and improved" desktop version of QB? Ah, yes... you must scroll, scroll, and scroll...all the way to the bottom! There it is, under "Products." Then, you can click on "Quickbooks Desktop" and you'll get: https://quickbooks.intuit.com/desktop/

     

    Now, it's $799 a year, paid annually. You can also look around the page and see how they try to coerce  you three different ways to go with...wait for it... the online version, which is less than half the price annually than the desktop version. It looks like, to me, the 2023 desktop version may as well be...the final "desktop" version, since they have made it available more "discreetly" on their site! 

     

    Gone are the days when you were able to buy a license to use a software program for as long as you wanted to, without being "forced" into upgrading to the newer version if you didn't care about the features the newer version may have. Now, you must "subscribe" to the program and pay for the yearly updates, even though you don't care about the new features, and, especially, which is how most of my customers are, you hate... CHANGE! 

     

    If it ain't broke, why fix it, or, in this case, why upgrade it?

     

    Software...as a "subscription" service...an expensive one at that! 

     

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      October 1, 2022
      @Firebird2600 wrote:

      Now, it's $799 a year, paid annually.

       

      They seem to be intentionally hiding QBD Pro and Mac. It's possible they want to give partners more time to dump their QBD 2022 stock.

      W
      whereismyprofile
      October 1, 2022

      quickbooks is garbage

        A
        Adkcontractor
        October 1, 2022

        This has happened to me as well. This is very frustrating! 

        R
        ro24
        October 27, 2022

        I've been having the same issue for 4 months and have spent $4200 for a computer tech. he has done everything QB has advised and the program R5P keeps crashing. He then downloadad version R

        4 and it was working fine until I needed to do payroll. I then had to uprade again to R5P.. I cant get anyone at QB to answer the phone or help me with this.. Contacting attorney today 

          J
          Janetccc
          November 7, 2022

          We had this problem on 2 separate work stations out of 4. We did an update with the help Intuit over the phone. It has been 2 weeks now and no more crashing. Call the help desk, give them the case number (INV-74349).

            1
            18669721932 a
            November 3, 2022

            I am facing the same issues. Please help

            M
            moonstone1
            November 5, 2022

            Seriously - this is still not fixed? Someone tell me that I am mistaken. The crashing problem has NOT been fixed yet??? I don't want to hear about any voodoo fixes. There is NOT an actual official fix yet.

            B
            Bill MiLo
            November 6, 2022

            Most of us seem have given up on it getting fixed.  From the looks of things, they either want everyone to move to the online version or to purchase the 2023 version.  Have not really heard that they actually have the 2023 version working any better than what they did to the 2020, 2021, and 2022 versions.

            D
            ddoherty
            February 17, 2023

            Hey QuickBooks team, or anyone from Intuit really, do we have an update on this? How about the internal investigation INV-74349? It would be great if you could give us some details on how this investigation is progressing. (Or if it's even progressing.)

             

            For anyone who reads this far, you're probably already affected, but if not, DO NOT purchase/upgrade your QB desktop until you confirm this issue will not affect you. The cost in down time is huge and absolutely not worth the product.

            DivinaMercy_N
            DivinaMercy_N
            February 17, 2023

            Hello there, @ddoherty. I'm here to share updates about the investigation. 

             

            Thanks for posting here and sharing the details of your concern. The investigation about Quickbooks Desktop closes without error after logging into the company file (INV-74349) was already tagged as closed and resolved. We have to make sure that your program is updated to the latest release to have the updated components and fixes. 

             

            If in case you still encounter the issue, you can follow the recommended workaround below:

             

            1. Turn the internet off on your computer to prevent the QBDT ads from trying to launch in the left navigation bar.
            2. Next, open the QBDT and your company file.
            3. Then, edit the user preference to turn off the left navigation bar. Click View and select the Top icon bar option.
            4. Turn the internet back on and use QBDT as normal with Left Navigation Bar turned off.

             

            Additionally, you can reach out to our Phone support team if you still encounter the same issue.

             

            I also include this helpful article that you can use as a guide in navigating your QuickBooks account: Working with QuickBooks Desktop Pro, Premier, and Enterprise. 

             

            I'm always around the corner to help if you have any other concerns about accessing your QBDT account. Have a good one and stay safe. 

            D
            ddoherty
            February 17, 2023

            @DivinaMercy_N thank you for sharing. Can you also share when the INV was closed and what release/build/version the fix is included in? We are still experiencing this issue, and I want to rule in/out whether the intuit fix worked for us.

            D
            DomD
            February 19, 2023

            Get used to it. I use both the QB program and the Lacerte program, both have been deteriorating the past 5 yrs. as well as the service. 

            J
            Joneca Company LLC
            April 23, 2024

            Hi All,

             

            I've spent tens of hours troubleshooting this issue, as I know many many users have as well. I scoured the QB and Reddit forums and hadn't found anyone with a resolution for the issue our company had. It of course may not be the same as everyone's since it's such a general symptom.

             

            I'm adding a solution we found which finally rid us of the issue. I haven't seen it anywhere else, so I'm spreading it as far and wide as I can.

             

            We run Quickbooks Desktop Enterprise 2024. One of our user's had QB crashing on her computer within 3-5 minutes, every time she opened it. We went through all of the typical fixes: All of the tools in that Quickbooks Tool Hub. Uninstall/Reinstall (3 times) with different file paths, disabling/re-enabling all types of services. IT even wanted to wipe the PC and start over.

             

            I finally noticed in the Resource Monitor that Quickbooks Messenger had around 20 instances held in memory which threw a fed flag. I found the crash logs and saw messenger may have been the culprit. Looked into how to disable it, and the Admin has to do it with the company file open. So, this is what we did and it finally stopped crashing!

             

            Diagnose (Skip to solution if you'd like)

            1. Check if your resource manager also shows too many Quickbooks Messenger instances in memory: In your windows search bar, type "Resource Monitor" and open it (or open Resource Monitor in any other way you choose). In the Overview tab, Memory section, scroll to see if you have many instances of Quickbooks Messenger listed (I don't recall exactly the name and they're gone now, but you'll recognize it when you see it). They may not be present if you've just restarted your computer and haven't tried to open QB since.

             

            2. Check QB logs at: C:\Users\[User]\AppData\Local\Intuit\QuickBooks\Log. There should be a ton of QBMessenger logs there. (I took this also as a sign of an issue).

             

            3. Check you windows dump logs: C:\Users\[User]\AppData\Local\CrashDumps. I found a number of .dmp files from QB Messenger here also.

             

            Solution

            1. Have all users log out of the QB file.

            2. Have your QB Admin log in and turn off Quickbooks Messenger.

            3. Log back in to Quickbooks with the user - and it was completely stable for us.

             

            One other issue which may have been part of the problem - Our IT team installed Quickbooks incorrectly on this users computer initially. They installed it indicating that the user would be using and hosting QB files. During one of the uninstall/reinstalls, I corrected this. However, when I opened the company file with the user, it looked like her QB was still trying to host. During one of the quick 3-5 minute sessions with the company file open, I clicked File/Utilities/Stop Hosting..., then closed QB as quick as possible before it crashed. This may have helped.

             

            This had been such a bane as we, like I'm sure you all, rely deeply on QB functioning in order to keep up with our daily operations. In general - a big thank you from our company to everyone posting solutions and helping each other out. I'm glad to see so many solutions working for others and wanted to take the time to put ours out there. I hope this can help some of you with the same symptoms. 

            L
            labels1
            June 7, 2024

            Fixing Quickbooks crashing is futile, the program is horrible and crashes all the time. I've been using QB desktop since 1995!

              M
              Meh24
              August 21, 2024

              having the same issues with QB  Desktop2022. Once it arrives at landing page it freezes and then aborts

               

              S
              Sherrie_F
              August 21, 2024

              I appreciate you bringing this issue to our attention, @Meh24. Let's work together to identify the cause and solve why your QuickBooks Desktop (QBDT) keeps crashing.

               

              There are times you encounter difficulties while using your QuickBooks Desktop 2022 account due to outdated software. To fix this, I highly recommend keeping your QBDT up to date. Note that QuickBooks downloads update once available. Please check out below if you have the newest release available in your QuickBooks version:

               

               

              Additionally, you can follow these steps to update the program:

               

              1. Go to Help and select Update QuickBooks Desktop.
              2. Select Update Now, then Get Updates.
              3. Close and reopen QuickBooks to install the update again.

               

              For more details about the process, I've added this article: Update QuickBooks Desktop to the latest release.

               

              If the issue persists, I'd suggest performing the steps shared in this article to fix common issues: Repair your QuickBooks Desktop for Windows.

                

              You can always count on me if you have further queries using your QBDT account. Let me know in this thread, and I'd gladly help you at any given time.

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