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yfegade
June 18, 2022
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QuickBooks Desktop Pro 2021 crashes at startup

  • June 18, 2022
  • 13 replies
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Since last about a week, my QuickBooks Desktop Pro 2021 crashes during startup. When I start it, I get the logo, QuickBooks main window comes up with "Reminders" and "Home" window showing. Once everything opens up, just as I am about to do any operation, QuickBooks crashes (before I even do anything).

 

I repaired mu QuickBooks installation, I removed and reinstalled it again, I verified data, I rebuilt data, I ran QuickBooks Desktop File Doctor, I ran QuickBooks Tool Hub. None of that helped. My windows OS up to date. QuickBooks is up to date.

 

Only thing that seems to work (sometimes) is, after QuickBooks crashes, if I rename/delete the "<QBW Filename>.qbw.ND" from the company file data directory. Once that file is out of the way, I can start QuickBooks fine..... until I close and restart it again. When I restart it again, QuickBooks starts to crash. I then have to move the ND file out of the way and I can start it one more time.

 

Many times, I have to reboot after moving the ND file out of the way to get it to start again.

 

Very (to put it mildly) frustrating.

 

Windows Event Viewer records several errors:

  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    Connection Error:Invalid user ID or password
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    Connection String:CON=QBConnectionPool-Probe-QB_data_engine_31; ;DBF=<CompanyFilePath>;ENG=QB_data_engine_31;DBN=f0506fecbc884fd8b52b73320542c2b9
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1043 from function:'DBMgr::DBConnPool::init'
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: FTUDashboard, key2: Version
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: DiscoveryHubIconFTU, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: ActivateDIYAssistedPayrollNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: ActivateAssistedPayrollNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: ConnectBankForAssistedPayrollNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: SetupAssistedPayrollNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: CompleteAssistedPayrollSetupNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: AssistedPayrollIsAllSetNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: PhoenixSunsetFeatures, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: SubscriptionEndingNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: CriticalUpgradeNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: SubscriptionEndingNudgeWithWallet, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: EnhanceGmailSecurity, key4: ShowHighlighter
  • Faulting application name: qbw32.exe, version: 31.0.4010.3103, time stamp: 0x628838ff
    Faulting module name: QBUtilities.dll, version: 31.0.4010.0, time stamp: 0x628846c3
    Exception code: 0xc0000005
    Fault offset: 0x000467a1
    Faulting process id: 0x2968
    Faulting application start time: 0x01d8836dfcd11e60
    Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2021\qbw32.exe
    Faulting module path: C:\Program Files (x86)\Intuit\QuickBooks 2021\QBUtilities.dll
    Report Id: e5e035b5-4ad7-44dd-84f9-20fdb57a9287
    Faulting package full name:
    Faulting package-relative application ID:

  • Application: CefSharp.BrowserSubprocess.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ServiceModel.CommunicationObjectFaultedException

    Server stack trace:
    at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)
    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(System.Runtime.Remoting.Proxies.MessageData ByRef, Int32)
    at CefSharp.Internals.IBrowserProcess.GetProperty(Int64, System.String)
    at CefSharp.JavascriptObjectWrapper.GetProperty(System.String)
    at <Module>.CefSharp.JavascriptPropertyHandler.Get(CefSharp.JavascriptPropertyHandler*, CefStringBase<CefStringTraitsUTF16>*, scoped_refptr<CefV8Value>*, scoped_refptr<CefV8Value>*, CefStringBase<CefStringTraitsUTF16>*)
    at <Module>.CefExecuteProcess(CefMainArgs*, scoped_refptr<CefApp>*, Void*)
    at CefSharp.BrowserSubprocess.SubProcess.Run()
    at CefSharp.BrowserSubprocess.BrowserSubprocessExecutable.Main(System.Collections.Generic.IEnumerable`1<System.String>, CefSharp.RenderProcess.IRenderProcessHandler)
    at CefSharp.BrowserSubprocess.Program.Main(System.String[]

  • Faulting application name: CefSharp.BrowserSubprocess.exe, version: 84.4.10.0, time stamp: 0x5f45f0d1
    Faulting module name: KERNELBASE.dll, version: 10.0.[removed], time stamp: 0x270baf18
    Exception code: 0xe0434352
    Fault offset: 0x0012c3a2
    Faulting process id: 0x4750
    Faulting application start time: 0x01d8836e138afc54
    Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2021\CefSharp.BrowserSubprocess.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 685fc657-9ad7-4d70-92b5-1168d02ad582
    Faulting package full name:
    Faulting package-relative application ID:
    Best answer by rvrfrf

    I would like to second your experiences.  My issue is that sometimes Desktop completes the startup r outines and sometimes it does not.  It just terminates and disappears from the screen.  I have spent way too many hours on the phone with ineffective technical support.  In the end they just told me that "It's a know problem and wait for a future patch."  Sounds like skating on ice.  Not a good way to run a company.


    Welcome to the Community, InnFlyingClub.

     

    I reviewed our ongoing investigation about this and can confirm it's still being researched by Intuit's Product Investigations team.

     

    If you haven't been added to our investigation, I'd recommend getting in touch with our Customer Care team and referencing its case number (INV-74349). This will enable you to receive email notifications about any updates relating to the it.

     

    Working with our Customer Care team will also help Intuit to collect the data necessary to conduct further research into what's causing QuickBooks to crash.

     

    They can be reached while using QuickBooks.

     

    Here's how:

    1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
    2. Click Contact Us.
    3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
    4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

     

    Be sure to review their support hours so you'll know when agents are available.

     

    As a workaround, you can turn off your computer's internet and make some changes to QuickBooks. This will allow you to use the program as normal:

    1. Turn off the computer's internet. You can find detailed steps for doing so on Microsoft's website.
    2. Open QuickBooks and your company file.
    3. In the top menu bar, go to Edit, Preferences, then turn off your option for the left navigation bar to display.
    4. Perform this task for all users experiencing the issue.
    5. Turn your internet back on and use QuickBooks as normal.

     

    Please feel welcome to send a reply if there's any questions. Have a lovely day!

    13 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    June 19, 2022

    Which Windows OS do you run?

    Y
    yfegadeAuthor
    June 19, 2022

    I am using Windows-10 Pro

    G
    GebelAlainaM
    June 19, 2022

    I understand the urgency of getting this issue fixed, @yfegade.I also appreciate you for providing all this information about your concern. I'm here to help you directly to our support team. 

    Since you already tried all the possible basic troubleshooting processes that might help fix the issue. However, you still get the same error. I'd suggest reaching out to our Technical Support Team. To ensure the protection of your critical data, they have the tools to securely look into your account and investigate further this issue you're facing.

    Here's how:
     

    1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
    2. Select Contact us and then enter that you get Reminder prompts and Continue.
    3. Then choose either to Message an Agent or Talk to a Specialist.
       

    Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.
     

    Additionally, you can visit this article in case you'll share your screen when you're on a support call: Use SmartLook to share your screen with support agents.
     

    Feel free to let me know if you have further questions with managing your QuickBooks Desktop account. I'm always ready to help. Take care.

    Y
    yfegadeAuthor
    June 29, 2022

    I am sorry to say, but QuickBooks' customer service is pathetic. As per your suggestion, I reached out to the  technical support team.

     

    The guy on the chat told me that my QuickBooks Desktop Pro 2021 is outdated and he can't support me. Although he offered a solution to me to upgrade to QB 2022.

     

    I then called the tech support instead of chatting with them. Person on call asked me to repeat same steps that I had already done. When QB still crashed, he said he will have to escalate the issue to experts. He then hung up on me. Now, I don't have a case number to follow-up. And I am afraid, if I call again, I will be wasting couple of hours going through the same diagnostic steps.....

    M
    MirriamM
    June 29, 2022

    Hi there, @yfegade. Thanks for letting us know how the call goes when contacting our Customer Care Team. 

    I can see how this problem may have inconvenienced you a lot. I've already reached out to our team to check your case. Someone will take a look and may reach out to you if they have any questions.

    If you still have more queries or concerns when using QuickBooks, you can visit the Community always. We're here to keep helping. Take care! 

    M
    meder
    June 21, 2022

    I am getting similar errors when trying to Log in.

    There is an error Dialog that pops up on Login.  If I close the Dialog QB closes.

    But If the Dialog Stays open QB works normally.

     

    I have 8 installations (Win 10)  and only 3 of these have the problem. ( Just added one today after we upgraded him to 16G RAM)

    Reinstalling had no effect.

    Type of user permissions no effect.

     

    This is a problem because I cannot login to manage the Backups.

     

    JasroV
    JasroV
    June 21, 2022

    I appreciate you for laying out the details of your issue with us, @meder.

     

    Can you share with us the error message you received on your end? This way, I look into it and provide you with the best fix.

     

    Any additional information is much appreciated.

     

    I'll be here keeping an eye on your response. Keep safe!

    M
    meder
    June 22, 2022

    Jasro,

    Yes, here are the Events from EventViewer:  ( if you need a screen shot of the Dialog let me know)

     

    evel Date and Time Source Event ID Task Category
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: EnhanceGmailSecurity, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: SubscriptionEndingNudgeWithWallet, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: CriticalUpgradeNudge, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: SubscriptionEndingNudge, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: PhoenixSunsetFeatures, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: AssistedPayrollIsAllSetNudge, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: CompleteAssistedPayrollSetupNudge, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: SetupAssistedPayrollNudge, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: ConnectBankForAssistedPayrollNudge, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: ActivateAssistedPayrollNudge, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: ActivateDIYAssistedPayrollNudge, key4: ShowHighlighter"
    Error 6/21/2022 5:18:12 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: DiscoveryHubIconFTU, key4: ShowHighlighter"
    Error 6/21/2022 5:18:08 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    QuickBooks has experienced a problem and must be shut down, ErrorCode:[removed]."
    Error 6/21/2022 5:18:07 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: FTUDashboard, key2: Version"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Bank Feeds :DecryptData : Decryption of OLB data failed"
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    IntegratedApp record decryption failed.Remove record if admin, skip if non admin.  isAdminUser : 0 "
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Unable to decrypt the Emp ID preference."
    Error 6/21/2022 5:18:05 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    PopulateAccessKeyVault Failed:  CryptProtectData Failed"
    Error 6/21/2022 5:18:02 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    PopulateAccessKeyVault Failed:  CryptProtectData Failed"
    Error 6/21/2022 5:18:00 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    PopulateAccessKeyVault Failed:  CryptProtectData Failed"
    Error 6/21/2022 5:17:58 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    Unable to decrypt the Emp ID preference."
    Error 6/21/2022 5:17:58 PM QuickBooks 4 Error "An unexpected error has occured in ""QuickBooks Premier Edition 2021"":
    PopulateAccessKeyVault Failed:  CryptProtectData Failed"

     

     

     

    K
    ka198584
    June 23, 2022

    If I could get you to completely uninstall the crash and burn QBDT 2022 please. I want you to use this link to go and download the latest version of QuickBooks Desktop software with the "latest updates". Make sure you download both the QBDT software and "the latest updates patch". Click on the downloads to install and run them. After you have installed both downloads please reboot your computer. This will help the files and new stuff settle. Once you bring your system back up open QBDT. Please open a SAMPLE FILE FIRST to prevent any data damage incase of a crash. However I think you will be fine. After you have your sample file open, poke around a little bit and make sure it doesn't crash. After you see all is well please go ahead and open or restore a back up company, or open a company file. Follow the prompts to update the file to the newest version and this is it you are good to go.

    Please make sure you have all of the updates. Not just the regular updates but the optional ones as well. You can find these by following the directions below.

    Right Click on the windows icon &

    Go to settings

    • Windows Updates
    • Check for updates
    • Advanced
    • Optional updates
    • Check all of them.

    If you need to install updates, please do this before you reinstall QuickBooks Desktop to your system. If not you are just setting yourself up for failure again. 

    C
    ChavaNWCS
    July 13, 2022

    I had the exact same issue on a client's computer. I tried a bunch of different fixes but this is what ended up working.

     

    My client's company files were stored in c:\users\<username>\Documents\quickbooks.

    I created a zipped copy of that folder just in case.

    I then renamed it to OLDquickbooks and created a new quickbooks directory in the same location.

    I then moved all the .QBW company files from OLDquickbooks to the new quickbooks directory.

     

    Quickbooks stopped crashing after that.

     

    It seems Quickbooks was having trouble opening some of the companion files it creates for each company file. (ex. .nd files).

     

    I hope this helps someone...

     

    Chava

      K
      Kwikbuxsistheworst
      July 17, 2022

      I would bet that your QB will continue to crash.  The problem isn't with anything we can control.  If removing everything and reinstalling it doesn't fix it then it's obvious that there's a bug in the QB code that is causing random catastrophic failure.  Until they issue an update and fix what they broke during the update that caused this we'll just have to wait. 

        Y
        yfegadeAuthor
        July 17, 2022

        In the mean time, I hope these crashes do not corrupt my QB data

        L
        lenval
        July 16, 2022

        Same issue on QB PRO DT 2020 - Win 10 Home

        Happens on two different PCs where I manage 2 diff companies on each.

        Just started happening two weeks ago?

        Rose-A
        Rose-A
        July 16, 2022

        Hi, lenval.

         

        Have you tried out the steps above provided by ChavaNWCS? If so, but still getting the same issue, I'd suggest getting in touch with our QuickBooks Desktop Support.

         

        All account-related concerns need to be directed to our phone support for security purposes. Unlike in this public forum, they have the tools required to perform any escalations or bypass the system whenever necessary on your behalf.

         

        To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

         

        1. Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
        2. Choose your QuickBooks Product.
        3. Select your QuickBooks version.
        4. Give a brief description of your issue and click Continue.
        5. Then choose a way to connect.

         

        Additionally, you'll want to consider visiting our Help Article for Account Management. This will provide you with links about managing your QuickBooks Desktop account, installation, and data settings.

         

        Feel free to leave a comment below if there's anything else you need help with. The Community and I will always be around to provide additional assistance. Have a good one, lenval.

        L
        lenval
        July 19, 2022

        Thank you for the reply.  However, I've tried everything and called and spoke to the CS and their if/that script suggestions didn't help.  It's a known issue and I assume QB will patch it one day.

        B
        BOTRinc
        July 20, 2022

        Exactly the same! Same steps taken to repair, to no avail.

          MariaSoledadG
          MariaSoledadG
          July 23, 2022

          Let's make sure to fix installation errors in QuickBooks, HAuto2020.

           

          Normally, when you experience installation errors, you can sort this out using the QuickBooks Tool Hub. We recommend using this on Windows 10, 64 bit. Follow the steps below:
           

          1. Close QuickBooks.
          2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be on the bottom.
          3. Open the file you downloaded (QuickBooksToolHub.exe).
          4. Follow the on-screen steps to install and agree to the terms and conditions.
          5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

           

          Once done, use the QuickBooks Install Diagnostic Tool. Here's how:
           

          1. Open the QuickBooks Tool Hub.
          2. In the tool hub, select Installation Issues.
          3. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
          4. When the tool finishes, restart your computer.

           

          To give you more information and detailed steps on how this tools works, you can check out this article: Fix QuickBooks Desktop Install Errors. Aside from that, common error happens that is cause by unrecoverable errors. If you'll experience this, learn from this article for your guide on how to fix them: Unrecoverable Error: General Troubleshooting Steps.

           

          Reach out to us if you have any other concerns about the errors you encounter. The Community is always here to help you anytime of the day.

          InteXX
          InteXX
          August 23, 2022

          FYI in case anyone's interested, the Open Source library that they're using to replace IE can be found here:

           

          https://github.com/cefsharp/CefSharp

           

          184 contributing developers is high. In other words, stability can generally be expected to be good with this one. That said, a glaring design oversight shows up in the CefSharp stack trace provided by @yfegade in the original report.

           

          No app/library that allows unhandled exceptions to occur should be released into production. Doing so represents just about the worst of the worst in poor programming practices. An unhandled exception is one that bubbles up to the top (the code's entry point) and isn't caught by what's called a Global Exception Handler. The irony of it is that such a handler is quite easy to implement in code.

           

          There exist techniques a developer can employ to mitigate this problem, should it be found to be present in a given third-party library (which this is, from Intuit's perspective). Let us hope that they decide to make good use of the stack trace that @yfegade has provided and quickly get to the root of the problem.

           

          I'm not holding out much hope, however. I'm not at all impressed with what I've seen coming from the desks of Intuit developers. The absolutely childish, immature and horrid UI/UX provided by their oft-touted ToolHub is just one of many examples. Intuit actually brags about that? Incredible. They must not be paying enough to attract a crew that knows what it's doing.

           

          Intuit's executives are fixed at the helm of an abusive monopoly.

           

            S
            Starrdaark
            September 13, 2022

            InteXX:  Thank you sir for providing the only real information on this post.  Your last statement, "Intuit's executives are fixed at the helm of an abusive monopoly.", cuts to the very heart of the problem.

            W
            willjoe
            September 13, 2022

            How to Fix QuickBooks Keeps Crashing Issue in Windows 10?
            Solution 1: Updating your QuickBooks and Windows OS.
            Solution 2: Copying the company files to the desktop.
            Solution 3: Repairing QuickBooks desktop.
            Solution 4: Suppressing QuickBooks desktop.
            Solution 5: Download the tool hub program and run a quick fix on my program.

             

             

            Regards,

            Will

             

            L
            loowens
            September 13, 2022

            This issue that has been going on since June has something to do with data coming from Intuit. I subscribe to QB Desktop and QB payroll and below is the host file I need to run on my machine to get QB to work properly with my company file. I have repaired the company file and installation multiple times with support, and removed and reinstalled the application with support and none of this works for more than a day. The first time you shut down you will likely never get quickbooks to open again without blocking internet access until the company file fully loads. This obviously doesn't work for subscription services.

             

            The below file allows things necessary for my subscriptions to work, but I can't apply patches or updates without allowing the optional items as well. 

             

            #Required to be allowed for functionality
            #127.0.0.1 logit.api.intuit.com
            #127.0.0.1 spcentitlement.intuit.com
            #127.0.0.1 alerts.accnts.intuit.com
            #127.0.0.1 sci.intuit.com
            #127.0.0.1 assets.intuitcdn.net
            #127.0.0.1 oauth.platform.intuit.com
            #127.0.0.1 http-download.intuit.com
            #127.0.0.1 webconnectorclientapp.config-cdn.a.intuit.com
            #127.0.0.1 accounts.intuit.com
            #127.0.0.1 rebill-sbg.api.intuit.com

            ##Optional for update and crashes
            127.0.0.1 view-localhost # view localhost server
            127.0.0.1 qbdtipd.qbinproduct.intuit.com
            127.0.0.1 edge.experimentation.intuit.com
            127.0.0.1 tcontent.quickbooks.com
            127.0.0.1 qb31bgocd.quickbooks.com
            127.0.0.1 qb31bgpatch.quickbooks.com
            127.0.0.1 trinity.platform.intuit.com
            127.0.0.1 appcenter.intuit.com

             

            For anyone from Intuit on here, the issues seem to be centered around tcontent.quickbooks.com and edge.experimentation.intuit.com as far as crashing goes. The company file will open all the way to the home screen and you get an exception crash in nt.dll caused by qbw.exe. This is the point that it usually loads the pop-up window for advertising that you can never block no matter how many times you tell it not to display again. My guess is your embedded browser is crashing on the advertisement push or content in the push since it is a very old version of the browser plugin.

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