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jbratton
September 30, 2023
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Quickbooks is crashing after updating to Sonoma

  • September 30, 2023
  • 11 replies
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Quickbooks is crashing after updating to Sonoma. What to do?

    Best answer by Fiat Lux - ASIA

    @jbratton 

    QBD 2019 is outdated and I am not sure they will release any patches any longer. Consider immediately installing the trial version of QBD 2022 and/or 2023 and using the workaround to get it running on Sonoma. You may have time to consider the option of whether to purchase a new subscription license for QBD 2024 in October OR run a trial version of QB Desktop Windows for good on Parallels OR convert your data to QB Online or another cloud based accounting app.

    11 replies

    MariaSoledadG
    MariaSoledadG
    September 30, 2023

    I'll share some information about the crashing issues, JB.

     

    We receive reports about the QuickBooks crashing issues after updating to Sonoma. This investigation has been identified as INV-93522. Our engineers are working to get this fixed in the shortest possible time.

     

    While we don't have a temporary workaround, I recommend reaching out to our support team so they can add you to the list as one of the affected users experiencing this issue. 

     

    Beyond that, learn from these different resources in case you encounter issues when using QuickBooks for Mac: QuickBooks Desktop For Mac.

     

    Feel free to let me know if you have any questions about QuickBooks for Mac. We're here to get you covered.

    BigRedConsulting
    BigRedConsulting
    September 30, 2023

    RE: Our engineers are working to get this fixed in the shortest possible time.

     

    "shortest possible time"? Where have I heard that before?

     

    Don't hold your breath.

      G
      greggZ
      October 9, 2023

      I feel the same way.  this is just going to lead to them telling me my best option is to upgrade to the latest version!

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      October 1, 2023

      @jbratton 

      Which QB Desktop year version do you run?

      J
      jbrattonAuthor
      October 1, 2023

      2019

      Daniela_A
      Daniela_A
      October 1, 2023

      Hello there, @Ocean Storm & @DDiam.

       

      At the moment, we are experiencing a problem where QuickBooks crashes after the Sonoma update. We recommend reaching out to our support team so that we can include you in the list of affected users and provide you with additional updates as they become available. 

       

      1. Go to the Help menu.
      2. Select QuickBooks Desktop Help.
      3. Click Contact Us.
      4. Give a brief description of your issue.
      5. Once done, click Message Us or Let's Talk.

       

      You can also bookmark the Community guide on your browser for future reference. It covers payroll, inventories, taxes, account management, and other accounting-related topics.

       

      If you need further assistance with this or if you have any additional QuickBooks-related concerns. Don't hesitate to get back to me by clicking the REPLY button below. I'll make sure to lend you a hand in resolving your queries. Take care and have a good one!

      J
      jam1955
      October 2, 2023

      Stupidest suggestion yet.  We can't open our QB to "Go to the help menu".

       

      Writing to the attorney general's office.  This is nothing short of holding users hostage.  You have all of our emails when we registered our software. 

      Absolutely unacceptable situation.  Intuit should have emailed a warning to their users ~ not to update to Sonoma.  

       

        L
        Luka822
        October 1, 2023

        Same, mac 2019 desktop and can’t get qb to open. I tried subscribing to the online service but qb online doesn’t recognize their own .qb2019 file. What to do?

          W
          woods9898
          October 7, 2023

          same here.  get a fix? DOES ANYONE HAS AN UPDATE FOR US? wtf isn't this pinned as a top post?  

          Fiat Lux - ASIA
          Fiat Lux - ASIA
          October 7, 2023

          @woods9898 

          They have released patches for QBD 2021-2023. As I know, no outstanding issue.

          M
          mtrodes
          October 2, 2023

          What is the solution to login to the 2023 version?

           

          Bryan_M
          Bryan_M
          October 2, 2023

          Thanks for joining this thread, @mtrodes. 

           

          We'd like to learn more about what particular issue you encountered while trying to log in to your account. Or if there's any error message that shows up.


          This way, we'll be able to identify the root cause of it and propose a solution. 

           

          You can reply to this post for additional info. We'll reply as soon as possible. Keep safe.

          D
          Dlennard
          October 2, 2023

          In my case with new Sonoma updated QB 2019 I just would get the spinning Beach ball so bought  QB 2023 and same thing spinning Beach ball. Moved QB 2019 to computer without Sonoma and everything works ok. Canceled QB 2023.

          Thanks

           

            M
            MMMikey
            October 2, 2023

            Looks like I'll be moving QuickBooks to an older computer. QB 2019 is the final purchase I will be making from this company—I'm not going to start renting bookkeeping software I've owned for the last 20 years.

              D
              dig139
              October 3, 2023

              Downgrade to Ventura. It ain’t easy or quick but qb runs fine in Ventura 

              K
              Kathy Root
              October 3, 2023

              This happened to me as well.

                G
                gfchew
                October 6, 2023

                I'm running QuickBooks Desktop Mac 2021. I would certainly select the "Contact Us" from QuickBooks as recommended to the on the list of affected users, but I can't even open QuickBooks so it's not possible to select "Contact Us."

                 

                What are the options other than cloud-based QuickBooks? It's against a lot of client's policy to use cloud-based services and I need to get this resolved ASAP.

                G
                gfchew
                October 6, 2023

                So somehow I was able to get QuickBooks to open and was able to download the software update. All is good now.

                G
                glopezpadro
                October 18, 2023

                What update?

                 

                Link here please...

                C
                CristiM_Ww
                October 15, 2023

                I am also having issues related to the Sonoma update. I have QuickBooks for Mac 2020. When I would go to the Home Page to create an Invoice then I would get the spinning ball. So I got on here to try and fix it. I saw a link to download QuickBooks Desktop 2021 since it seemed that was still support and I was panicking. So I downloaded it, everything went smooth. No more problems. But I can’t register it. I never got an email with any numbers. I was thinking somehow it was a free upload. When I try to choose Manage license… Buy Additional License is gray and can’t be selected. I can only open it 13 more times. I have Version V20.0.12 R13.3 and it says User Licenses 0. 

                Fiat Lux - ASIA
                Fiat Lux - ASIA
                October 15, 2023

                @CristiM_Ww 

                I can share the installer file for a 30 day trial version of QB Desktop 2021. Contact me personally and we can offer you some options to consider later.

                C
                CristiM_Ww
                October 15, 2023

                This does not seem like the solution I'm looking for. I don't want to postpone the problem. I just want to get a license for the product I downloaded and seems to be working with Sonoma just fine. Or if the Team has fixed the issue with Quickbooks for Mac 2020, how do I delete this unlicensed 2021 version and go back to using my pay for 2020?

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