QuickBooks Online Corrupt Database Repair Scam

This is very similar to what just happened to me yesterday.  I called what I thought was Quickbooks from my Iphone contacts (saved from a few months ago), I've been having issues with the Payments feature not woking correctly and nable to take payments from invoiced clients. 

Trusting this person, I gave him access to my MacBook with screen recording, he had me send an invoice to myself to see if he could spot the issue. After he verified that there is an issues, he wanted me to pay to "update" the software and insisted that I couldnt do it. I had been working all day, I was exhausted and clearly didnt have my guard up but I knew this was insane, I kept asking him, why would I need to pay you to fix an issue that is part of the service a pay for every month?

I told him, still thinking I had contacted Quickbbooks that I am going to switchi to another accounting software, he said, what are you going to do about your accounting files, as if to remind me of how frustrating a migration can be.

Finally, shaking, I hung up the phone, shut down my computer, restarted it, deleted the app he had me download, ran a security scan and went to bed.

This morning I called again he told me he would call me back in 30 minutes without getting any info from me then he called from a private line (Los Angeles) about 10 min later and told me it was a scam, gave me QB phone number (which is the same number in my contacts, very frustrating and confusing but at least this person did not try to get my to pay anything and told me that QB does not charge for help and told me to call back on Monday.

I can easliy see how people can be taken advantage of in this way, particularly when small business owners are busy, stressed, tired and just need a solution. Im calling this number on Monday and I hope I get the help I need to simply except payments for finished projects. So frustrating and frightening.

I was cutting a check in QB and a box popped up and told me to close all windows and go to utilities and click on this and that and then if that did not work call Intuit at 1800 ---

I did call and the man on the other line said that he needed to have access to my computer ..   2 weeks ago I experienced the blue screen of death and a computer crash and lost everything except QB which was backed up on a USB .... Thank goodness. So I thought I was speaking to Intuit Tech. So he proceeds to tell me that what I pay annually does not cover this high tech help...  Needless to say he wanted $1500 for 12 months, $2500 for 24 months and $3000 for 60 months and I would have access to tech support and if I paid for the 60 months I would not have to pay the annual for 5 years. So I say you are telling me you wont help unless I pay you. Yes that is correct. I told him I would have to call him back. I then started a chat in QB with support and 2 hrs later were able to fix whatever it was that started this nightmare. My tech support (Lifesaver) told me never call the number.it was a virus. Not really sure how it got there, but thinking about what he said about how I could pay, no credit card had to be Electronic Check (Hmmmm) that is how they would have access to account # and routing #.... I have never fallen for these scams, but Wow!! It was so real!! Minding my own business cutting checks and Bam!!! There it was ..  so glad I ended the call. BEWARE!!! You won't know the difference. i 100% thought I was talking to support at Intuit...

sudden after 4 years my cash account goes ~ 40k higher than it should be. and none of the past reconciliations register balances match. turned out to be that the bank feed download had posted duplicate records since the first month in 2020 through today. had to delete hundreds of duplicate transactions. tech support was no help, they just told me to check with my accountant. i am cpa. well from now on i will download cash account register monthly as backup.

same deal here only in the desktop version! still dealing with the repercussions and support has been zero help. I'm currently out the $500  I spent on the "non corrupt" license number  and the amount I had to pay to go to QB online still cant run payroll because cant get it straightened out all QB could say is that there were 2 company files and that's why some payroll data is missing. Cant start using payroll online until you can input the data from desktop but cant find all the data. been dealing with this since early July and lost countless man hours not to mention my sanity being shuffled back and forth between departments with the next not having any more a clue than the one before. I finally said the hell with it and quit calling support because they were no help. I have no faith in QB period anymore and as I hate that this has happened to others its nice to be able to vent to others who understand!

I had a similar problem with this scam.  I was having some problems with Quickbooks and was having trouble getting it solved with automated on-line help.  I needed to talk to a live person.  I went on the internet to try to get a telephone number to call Quickbooks and be able to talk on-to-one with a person on the other end.  Unfortunately the phone call took me to an outfit called Internal Accounting Services.  They claimed on the telephone that they were working with Intuit in providing customer assistance.  They then proceeded to tell me my data base was corrupted and it would cost me $ 555 to fix it or I could get an annual service contract from them for $ 850.  I immediately smelled a rat and hung up.  The person I talked to had a heavy Indian accent.  I have been aware of many scam artists coming out of India with such schemes. BE CAREFUL!!

Fortunately I was able to fix my Quickbooks problem by myself without paying out $ 555 or $ 850.

John