Question

Quickbooks Time Not Syncing with Quickbooks Desktop

Forum|Forum|5 years ago
April 23, 2021
13 replies
0 views

INV-00254

As of 0422/2021, TSheets/QB Time WILL NOT SYNC to Quickbooks Desktop. Attempting to SYNC by: "Enter Time=>Sync Quickbooks Time" then entering my login credentials, it comes back with some error. I've spoken with QB Time support three times, and QBD support. No one can help. It's obviously an issue arising from Intuit's TSheets to QB Time transition. I need a solution ASAP.

K_Siman

Thanks @Williampatrick for letting other customers know about this issue. I have reached out through Private Message to help and get you back on track. We're diligently working on this investigation and have found a workaround so that the two programs can continue to sync in the meantime.

I encourage anyone experiencing this issue to reach out to support by calling 888-836-2720 and tell them you've been affected by INV-00254.

Thank you for your patience!

C

carlywinters

We are having the same issue and have been for some time for what I can understand.

Having to manually enter time in QuickBooks is very time consuming and frustrating. Need help ASAP getting this sorted.

R

rvrfrf

Welcome to the Community, carlywinters. I appreciate you joining this thread and letting us know that you're also encountering this error.

I've reviewed the investigation and can confirm our engineers are doing everything they can to provide a solution. Currently, I'd recommend getting in touch with our QuickBooks Time care team. They'll be able to pull up your account in a secure environment, conduct further research, and add you to our list of affected users. Once you're listed as such, you'll receive email communications about what's going on with the situation.

You'll be able to get in touch with them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have a fantastic day!

K

kimbuc

I've had numerous issues with the change from TSheets to QB time. My employees can't login on their phones - app requires them to have email addresses and many do not. Can't sync files from Quickbooks to QBtime and today's issue - all my OT rules were wiped out of QB time. I've spent hours this week on hold for chat and the phone trying to get assistance. No one can tell me what's going on or why we are having so many issues. The only notice I was given was a letter stating employees would have to update their app. When I called, they couldn't provide any instructions or tell me when it would happen. I was told in the next 6 months. I've spent more time on hold or the phone either with QB or my staff trying to help them navigate the app and getting the software to function. SO VERY FRUSTRATING!!

K_Siman

Thank you for coming to the Community and letting us know about your experience, @kimbuc.

I understand the transition to new Intuit logins hasn’t been smooth for everyone. The reason for this transition is to offer improved security and make sure that you and your employees feel safe with Intuit and confident your personal information is secure. I’ll make sure that the team is aware of your experience and that the communication around these changes could've been more clear. We definitely want this process to be smooth for our customers.

I'd like to make sure we resolve all of your current issues together, if possible. I see your account is already added to INV-00254 and that you're syncing successfully with the web connector while this is getting worked on. If that's incorrect, please let me know.

You also mentioned issues with your Overtime rules but I'm unaware of any ongoing issues with OT rules being wiped without notice. I'd be happy to look into this further if needed.

Thanks for your time and patience. We're always here in the Community to help in any way we can.

S

SDBrady

I'm in the same boat! Employees that can't log in and now I can't sync. Tech support tells me they're "working on it!" So frustrating. I got this system to simplify payroll and this is making things way more complicated. Just go back to the way it was before the updates or even before it became "Quickbooks Time".

M

mbbroyles

This is not working properly! Help!

S

summitbooks

I was having the same problem. In QuickBooks Time, at the top, I clicked on the "QB QuickBooks" symbol and it brought up the option to "Clear Company File Path" clicked on that with my QuickBooks company file open and cleared the path. Went to my QuickBooks company, under the App Management, update Web Services and it reconnected and sent all my information over. After weeks of messing with this, I hope this helps someone else too.

J

JHRichards

Thank you Summit Books! You just saved me HOURS of time with QBtime and QB!!

B

Blue-River

We are hugely disappointed in QuickBooks Time. It was better as T Sheets. QBT did not announce that they were making a change to the Time/Desktop interface so that ONLY the Desktop Admin would be able to sync Desktop & Time. Apparently, they didn't even tell their own customer service team. Over the last 8 days I and my client's staff have had no less than 6 conversations with customer service and used up more than 8 hours of work time trying to fix something that was taken away without telling anyone. We've been given a $20 reimbursement for a month of Time but that hardly compensates us for the waste of our time and productivity. The payroll manager now has to have access to the Admin password and privileges in order to do a task that used to take less than a minute. She didn't have full access to Desktop for a reason and now there is no way to separate the duties in Desktop where sensitive (non-HR) information is available. Neither the change itself nor the rollout of it are acceptable. Poor [customer service rep] had to be the messenger (and, no, we did not kill the messenger).

K_Siman

Thank you for coming to this thread @Blue-River and sharing your experience. I completely understand your frustration with recent changes and how it's impacted your business.

Our team takes this feedback seriously and I want you to know I can get this information into the right hands so that we can improve communication around updates in the future.

Thank you so much for your time and kindness to our support agents, it's truly appreciated.

S

Seltri76

I am having the same problem. I added a timesheet manually on the Desktop and it doubled my time on my phone app only.

Candice C

Good morning, @Seltri76.

Congrats on making your first post here in the Community and joining in on this thread. I can give you some details.

If you're having the same issue as the other users on this thread, I recommend contacting our Customer Support Team so they further assist you. They'll be able to use a screen share and other tools to help resolve this issue.

All you need to do is review this guide to see which method you'd like to use when trying to get in touch with our support team: Contact QuickBooks Time support.

Let me know how it goes. I want to ensure that you're able to get back to running your business. Best wishes!

S

scandela19

I am having the same issue with Syncing - says my email or user name doesn't exist. I have spoken to customer service who sent me to Quickbooks desktop. So far all I get is this is a known issue that there is no resolution. This worked fine for me at the end of June - what happened after that - why don't you roll back the change that was made?

S

SDBrady

Well, it's very disappointing to come on here and see that people have been having these issues since April. I have employees who can't log in to the mobile app, and now this week I can't sync Time to Quickbooks to even do payroll! I had to do it all manually which completely defeats the purpose. All customer service could tell me is that they are working on it. All this has happened since it became Quickbooks Time. Please go back to the old Intuit TSheets!

M

mh991

I have spent 7 hours on CHAT and phone calls with both QBT and QBD, only to be hung up on by Tier II support at QBD. I am having the same exact issue with Syncing as others are having. I tried clearing the path and re-connecting, but it fails.

QB support (Simon?), you sound like you care, but why are so many people having to deal with the same issue, yet support at both QBT and QBD seem to be unaware and unable (or unwilling) to assist??

K

Kim-CA

I am having the exact same issue. Every time I attempt to sync QB Time with QB Desktop - I get a login error that I don't have permission, yet when I attempt to use QB Time with QB Desktop - it behaves correctly and lets me in. I must be able to sync. I have added new employees that have no access because I can't sync the files to allow QB Time to acknowledge them and offer the option to invite them to use the app. Please help with a resolution. Thank you. Kim

KORE

We have had nothing but problems ever since Intuit took over Tsheets. Today my entire PRO account has been wiped out. Losing all of my employees and many bookkeeping clients from our log in. We track our bookkeeping time in QB Time and have many clients who we run payroll for on our account. I'm soooo frustrated.

Tori B

Hey there, @KORE.

Thanks for taking the time to reach out to the Community for support.

I understand how frustrating it can be when the programs aren't working the way we need them to. Since you've lost some data, I encourage you to contact our support team. This way, an agent can use their tools they have available to investigate this matter further.

I've included the link to connect with an agent below.

QuickBooks Support

Please let me know how everything goes and feel free to reach out any time. Take care!

KORE

I spent over and hour on chat then over 2 hours on a call. The issue has been escalated and the best I got was you'll get an email when it's been fixed. A day or 3? Or will it be fixed? In the meantime we have to track time with paper and pen. And we can not sync client payrolls into the QB Desktop so we need to do manual payrolls.

Show more replies

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded