Question

Reports all messed up after latest update

Forum|Forum|1 year ago
February 19, 2025
33 replies
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Using Accountant Desktop Plus 2024. Just did latest update and now all my reports are messed up in my clients files. What's going on?

QuickBooks Accountant Desktop

M

MirriamM

I'm here to make sure you get all the help you need with your reports, VBSP. I've got your back every step of the way. Let's tackle this task together and make it a breeze!

To be sure we're on the same page, can you provide a bit more detail about the issues you're experiencing with your reports after the update? Are any reports missing, or are the amounts inaccurate?

If reports are missing, we can use the Verify Data and Rebuild Data tools to fix any data-related issues. This will help identify any errors or damaged data and refresh your QuickBooks company file.

Before we start, make sure to create a backup copy of your company file. This way, you can easily restore it and undo any changes if needed.

To verify the data, here's how:

On the top menu, choose File.
Choose Utilities.
Select Verify Data.

If QuickBooks finds any errors during the verification process, go back to the File menu, hover over Utilities, and select Rebuild Data. Follow the on-screen prompts to complete the data rebuild process.

For comprehensive instructions regarding these steps, you can check out this article: Verify and Rebuild Data in QuickBooks Desktop.

If the amounts on your reports are incorrect, check the filters you've applied. Filters help narrow down your data to specific criteria, like date ranges, account types, or individual accounts. This ensures the amounts shown in your reports match your selected criteria. For more details on customizing your reports, refer to this article: Customize reports in QuickBooks Desktop.

It's also a good idea to save your report's customization settings if you run them regularly. Here's a guide on how to do that: Create, access and modify memorized reports.

In case you mean something else, comment back and provide more details. We're always here to help.

L

lemondoodle

This does not work. Intuit needs to fix this. We don't have time to waste on fixing these reports. If it is expected for us to waste our time on this, we should be getting discount for our time, at our hourly rates, for doing Intuit's work.

Looks like it's time to start looking for a replacement.

BigRedConsulting

Sounds bad! In what ways are they 'messed up'?

A

arcelectric

Using Enterprise 24 desktop & updated to R13P on 2/24. Several standard reports messed up, even custom memorized reports have been affected. The standard Audit Report no longer shows the normal columns "Entered/Last Modified", "Last Modified By" that it has for the 15 years. I now see columns that were never there before. Screen shot is attached. I have already had to re-do formatting and options on some of my custom reports, re-memorize and overwrite the jacked up one. I run multiple standard & memorized reports DAILY. The AUDIT REPORT is an important one so I can track down a user if I have issues with change made to a transaction. The whole report has to be re-customized to include LITERALLY the most important data needed. I have 27 CUSTOM MEMORIZED REPORTS alone that I will have to review individually to see what data columns are missing, if I can even remember as most of these reports are several YEARS OLD!

I have some custom memorized reports I export to excel that are then submitted to vendors on a monthly basis to claim rebates. REBATES! THIS IS MONEY MY VENDORS GIVE ME BACK BASED ON ITEM SALES.

If I can't get these reports back the way they were, I can't submit the rebate claim which means I LOSE MONEY! I'm talking several thousand dollars a month I stand to lose over this!

These custom memorized reports took HOURS to create several YEARS ago! Do you have any idea how much of a screw up & inconvenience this is going to be and how much money I could lose if I can't get them back the way they were? How did this even happen? Go back to the YEARLY software upgrade and stop doing these random updates which literally take my company down during business hours to complete.

M

mal161

I'm having the same problem. It unchecked the debits and credits that I had chosen to display and added a Sales Price and Cost column. When I go to print the reports it shifts all the columns after the Number column to the right. It is trying to put the Name column in the Clr column. It would be nice if a human could respond to the issue instead of an AI generated response.

V

VBSAuthor

Gentleman by the name of Kory, that I talked to yesterday at Intuit really tried to help me out....he went up the ladder to higher techs. I was the first one having this problem.

Anyone that has just updated their program of late, check to see if you are having problem with memorized reports. Don't wait until you need to pull them. IF you are getting messed up reports, PLEASE notify QuickBooks. The more complaints they receive, the sooner the problem goes to the higher Techs and programmers.

Having to redo messed up reports is really a pain in the tush. 😞

S

stecman72

What is a good phone to contact them at? I am having same problem.

T

tctamanda

Same problem and I did report it to QB. There is obviously an issue with their software update and hopefully they will correct very soon.

A

arcelectric

I don't know how they plan on rolling back an update so that the reports go back to the way they were. Standard ones maybe, but I don't think they'll be able to fix what has been messed up on anyone's custom memorized reports since they are user specific. Colossal screw up on their part.

Using Enterprise 24 desktop & updated to R13P on 2/24. Several standard reports messed up, even custom memorized reports have been affected. The standard Audit Report no longer shows the normal columns "Entered/Last Modified", "Last Modified By" that it has for the 15 years. I now see columns that were never there before. Screen shot is attached. I have already had to re-do formatting and options on some of my custom reports, re-memorize and overwrite the jacked up one. I run multiple standard & memorized reports DAILY. The AUDIT REPORT is an important one so I can track down a user if I have issues with change made to a transaction. The whole report has to be re-customized to include LITERALLY the most important data needed. I have 27 CUSTOM MEMORIZED REPORTS alone that I will have to review individually to see what data columns are missing, if I can even remember as most of these reports are several YEARS OLD!

I have some custom memorized reports I export to excel that are then submitted to vendors on a monthly basis to claim rebates. REBATES! THIS IS MONEY MY VENDORS GIVE ME BACK BASED ON ITEM SALES.

If I can't get these reports back the way they were, I can't submit the rebate claim which means I LOSE MONEY! I'm talking several thousand dollars a month I stand to lose over this!

These custom memorized reports took HOURS to create several YEARS ago! Do you have any idea how much of a screw up & inconvenience this is going to be and how much money I could lose if I can't get them back the way they were? How did this even happen? Go back to the YEARLY software upgrade and stop doing these random updates which literally take my company down during business hours to complete.

L

Lijsda1

I have the same issue with the reports adding weird columns that cannot be removed. I have reported the issue but just wanted to post here to let the admins know the update sucks.

FishingForAnswers

@Lijsda1 It's not ideal, of course, but they can be removed; if you resize a column to nothing, it removes the column from the report.

T

tctamanda

That didn't work for me.

S

stecman72

I am having same issue. All memorized reports are fouled up and if I try to fix it with proper columns when I print it, it moves all data over two columns on the printed copy on the screen it shows correct print not so much.
When I added columns I had to add extra columns of data to get report to show correct.

M

MFP007

what idiot allowed this to happen...now we need to configure all the memorized reports. please fire them immediately!

BigRedConsulting

Well, he - and the rest of his team - are in India, at the Intuit office there, where sloppy coding and sloppier testing seems to be business as usual.

I suspect they did something to reports, like adding a field, and then didn't update the memorized reports and didn't test them, and probably don't have a clue regarding what they missed. Intuit used to be better.

C

cindybev

I think all funds for development and quality are going to the online product.

C

cindybev

I am having the same problem. On the phone the phone with tech support Friday for 2 hours and never resolved. I fixed the reports and this morning they are all messed up AGAIN.

P

pppcola

I am having the same problem, so I contacted QuickBooks today and shared my screen with the rep. They went through all the suggested steps that I am seeing in these responses, and it didn't fix it. The rep tried to tell me that it would be better to use QuickBooks enterprise, but as expensive as QuickBooks is, I'm not about to buy a new version just to fix a problem they caused.

J

J Gatewood

PLEASE let ALL the phone reps know that the problem is with ENTERPRISE 2024 as well as Desktop QB 2024. They don't need to be wasting their time or ours trying to fix our files.

We are not able to correct the "bad" memorized reports. For example, my report has nothing listed under the heading Payroll Item, but the payroll items are listed under the heading "Act. Cost", which is not even a valid column. And it will not list the Amount column. Also, what you see on the screen when correcting the report is not what you get when you print it. It's tax season for CPA firms. We don't have time to set up new reports.

D

Dragon7

YES! We are using Enterprise and are having issues as well. Specifically what we have found is that the columns Debit, Credit, and Balance are being replaced with Cost, Sales Price, and Act. Sales Price, respectively. Cost isn't even a column in the options for the report! Sales Price and Act. Sales Price are options but are not checked. Dragging the column width to zero removes them. Then the correct columns can be added.

However, we just discovered another issue with the error saying the Memorized Report was deleted, as someone mentioned before! The report IS still there, though. That error only comes up when trying to open it from the menus. When we open the full Memorized Report List, they open just fine.

These are very obviously programming errors that were coded into the most recent update. They need to be found and fixed ASAP. It is absolutely unacceptable for Intuit to release such flawed updates.

H

HCC9

We’re dealing with the same issue. I just got off the phone with support, and it’s beyond frustrating. There’s no fix, no way to undo the update, and no timeline for when it will be resolved. Meanwhile, we’re losing time and money without access to our reports.

If QuickBooks can notify us to install updates, why isn’t there a warning when an update could cause major issues? After this, I’ll be very hesitant to install future updates.

To top it off, the support rep I spoke with was laughing about the chaos this has caused. The only “solution” offered was an email update whenever they figure it out.

This is completely UNACCEPTABLE!

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