Question

Reports all messed up after latest update

Forum|Forum|1 year ago
February 19, 2025
33 replies
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Using Accountant Desktop Plus 2024. Just did latest update and now all my reports are messed up in my clients files. What's going on?

QuickBooks Accountant Desktop

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H

HCC9

We’re dealing with the same issue. I just got off the phone with support, and it’s beyond frustrating. There’s no fix, no way to undo the update, and no timeline for when it will be resolved. Meanwhile, we’re losing time and money without access to our reports.

If QuickBooks can notify us to install updates, why isn’t there a warning when an update could cause major issues? After this, I’ll be very hesitant to install future updates.

To top it off, the support rep I spoke with was laughing about the chaos this has caused. The only “solution” offered was an email update whenever they figure it out.

This is completely UNACCEPTABLE!

V

VBSAuthor

That rep you talked to needs to be put in our shoes. Maybe if their paycheck relied on the work he gets done, they may not be laughing!!

M

mulliganspal1

Same issue with our memorized reports after QB update. Running 2024 Enterprise. This is a QB software issue, not a company data file issue. It needs to be fixed ASAP! Some of our memorized reports are uploaded daily to create delivery routes. Since the QB update, our company functionality has been dramatically impacted in a negative way.

J

JAC365

I tried to print my 401-K Contributions memorized report that has the following columns on the original report:

Number, Date, Name, Payroll Item, & Amount

The memorized report I pulled up after updating had:

Number, Date & Debit

When I tried to add the Amount column by customizing the report, I could only get it to show up if I also checked the Balance column. It wasn't titled Balance, it was titled Amount.

I got the report back to the original columns and went to print it and the Number & Date Columns were the only correct ones. It had slid the name column over to the Payroll Item column and the Payroll Item over to the amount column, but the amount wasn't on the printed report at all.

I don't have time for this. I have some other Payroll Reports that I have memorized for Quarterly Payroll return preparation and I don't even remember how I created them. They have been memorized for the last 25 years.

V

VBSAuthor

I know how you feel about trying to REMEMBER how to tweak your quarterly reports. Maybe this will help you. (I'll keep it short ...figure you have the experience you can follow)

Just click on, etc:

Go to: Reports

Employees & Payroll

Employee State Taxes Detail

Customize Report....select your columns, and tweak the different items in the tabs there

Make your selections & tweak in fields across top:

Total by: (Name, Quarter, Month whatever)

Payroll Item: (I make individual reports for state withholding, state unemployment, federal unemployment, etc.)

Hope this helps you out.

C

chris1634

Having the same issue! This is beyond LUDICROUS! We have many LLC's that I updated and ALL OF MY MEMORIZED REPORTS ARE MESSED UP! Is there a way to delete the updates? This is UNACCEPTABLE!

D

dd108

I don't think there is a way to delete the update since it also updated the company file. Maybe support would be able to help but I don't think there is a way to revert unless you have backups of the file and on the workstation. That also means that the date of the update and you try to restore now then you would have to re-create all the transactions you have entered since the update. THIS IS NOT ACCEPTABLE. I agree with you

This is beyond LUDICROUS!

H

HCC9

Has anyone heard of an ETA for this to be fixed?

V

VBSAuthor

In Intuit's world... "What's does ETA mean?" I figure they have no idea how long it's going to take because this was a really big screwup.

C

cindybev

Not just reports. Also progress invoices/ estimates are broken.

Update to fix these things supposed to be released Friday 2-28-2025.

A

arcelectric

Using Enterprise 24 desktop & updated to R13P on 2/24. Several standard reports messed up, even custom memorized reports have been affected. The standard Audit Report no longer shows the normal columns "Entered/Last Modified", "Last Modified By" that it has for the 15 years. I now see columns that were never there before. Screen shot is attached. I have already had to re-do formatting and options on some of my custom reports, re-memorize and overwrite the jacked up one. I run multiple standard & memorized reports DAILY. The AUDIT REPORT is an important one so I can track down a user if I have issues with change made to a transaction. The whole report has to be re-customized to include LITERALLY the most important data needed. I have 27 CUSTOM MEMORIZED REPORTS alone that I will have to review individually to see what data columns are missing, if I can even remember as most of these reports are several YEARS OLD!

I have some custom memorized reports I export to excel that are then submitted to vendors on a monthly basis to claim rebates. REBATES! THIS IS MONEY MY VENDORS GIVE ME BACK BASED ON ITEM SALES.

If I can't get these reports back the way they were, I can't submit the rebate claim which means I LOSE MONEY! I'm talking several thousand dollars a month I stand to lose over this!

These custom memorized reports took HOURS to create several YEARS ago! Do you have any idea how much of a screw up & inconvenience this is going to be and how much money I could lose if I can't get them back the way they were? How did this even happen? Go back to the YEARLY software upgrade and stop doing these random updates which literally take my company down during business hours to complete.

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chris1634

After an hour or so on the phone with tech support last night, I did get a fix!! I had only done the updates on my computer and not on the Server computer in our office, so the tech deleted Quickbooks from my computer and then downloaded and reinstalled it to my computer. This worked!!! I have all of my memorized reports back in

the correct format, THANK GOODNESS! Call technical support and ask if this can be done while they work on the fix for this. What a freaking nightmare.

C

chris1634

And never do Quickbooks updates again! ARGH!!!

F

ftmyersshoresfdadmin

Yes, memorized reports I have used (for 20 years!) to pay my employees deferred compensation contributions are unusable after the latest update. The information is just NOT THERE when I generate the report. After messing with them for a long time I finally get the information I need but when I print the report, the amounts will not print. I have to export to Excel and mess with it yet again before I can print it.

L

ldtrebe14

I thought I was going crazy the other day when all my columns were different. I just tried to update my QB 2/28/25 as they said they fixed the issue. That does not work. I still have the issue. This is really slowing me down when I have to rebuild reports. Why did someone say the issue was fixed?

A

arcelectric

I tried to do an update this morning as well and there was nothing new available. So it's still messed up. Who knows when they'll fix it.

J

Jimmy39

FWIW, I shut down Quickbooks and restarted my computer. When I opened Quickbooks(Enterprise), I got the little rectangle that says "Updating Quickbooks". After it completed, mine were fixed. I had to re-do the ones I had modified yesterday, however.

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