Question

Reports all messed up after latest update

Forum|Forum|1 year ago
February 19, 2025
33 replies
0 views

Using Accountant Desktop Plus 2024. Just did latest update and now all my reports are messed up in my clients files. What's going on?

QuickBooks Accountant Desktop

Show previous replies

J

JAC365

QuickBooks came out with a "fix" basically just recreate all your reports and move the ones that don't work to a new group. I have 28 memorized reports that got messed up with their update and this is their solution? This is unacceptable!

A

arcelectric

Oh that's insane! I have 27 memorized reports. Almost all of them were created between 10-15 years ago. I have a few that took hours to make. I can't possibly remember everything on all of these. There are a couple that were created before me by someone no longer around. I am not looking forward to any of this.

B

Ben621

Mine are messed up too. Totals are gone and two new columns were added "Act. Cost" & "Act. Sales Price".

V

VBSAuthor

Ben621 Join us on this lovely ( !@#%&?// ) ride of "QB Misery".....

B

Ben621

QB Enterprise 24 just crashed on me. When I restarted, QB automatically launched an update and then started up. I closed the open windows (messed up reports) and when I relaunched them they are back to normal.

U

Unhappy_Q_B_Customer

R13 is still up. I just downloaded, installed, immediately saw my memorized reports were corrupted, googled this issue and landed here!!

I have been a constant Quickbooks user for 30+ years and Quicken user before that in the 80's. I faithfully paid and upgraded to each version as they were rolled out. Their new pricing policy for Desktop and handicapped QB Online already turned me from Intuit/ QB fan to Intuit/ QB hater. The fact that they rolled out a bad update should be a non event, it is how they have chosen to handle the resolution that is the real issue. Reading the posts in this thread says it all. When tech supports suggests a Rebuild Data it actually means they could care less.

B

Brian103a

All my memorized reports now show zero dollar amounts every report for the entire year after this update

E

EJsimps

This is ridiculous. You would think, considering how expensive QuickBooks has become, that they would not release an update until it was right. This is going to cost me hours to manually fix, because nothing they have suggested works. Not impressed. Not at all.

R

RD63

I just completed the latest update, R13_45, on 3/3/25 for all 3 of our computers and we use Desktop Enterprise. I had to reconfigure 2/3 of my memorized reports. The unchecked the amount or balance due on any applicable reports. I had to do the same on my assistant's reports but reconfiguring has not fixed hers. It looks the way that I want it to print out on screen but when we print any of them out, the columns are shifted so that the source name is under the memo column and the purchased by is under the quantity column. So now, she can't print reports from her computer.

A

ArielI

I appreciate the effort you've put into trying to resolve these issues on your own. As a QuickBooks user, I also place great importance on the integrity and accuracy of the reports displayed within the program. Let's get you in touch with our live support team who can look further in adding the specific columns required in your reports and help get everything lined up correctly.

To connect with them, you can follow these steps:

Open QuickBooks Desktop.
Go to Help, then select QuickBooks Desktop Help/Contact Us.
Enter a question, keyword, or topic you need help with.
If you can't find answers to your questions, select Contact Us to be connected to an expert for help.

Additionally, you can export your reports to Excel to keep a copy once everything is settled.

We appreciate your patience as we work to address this. Let us know if you have any further questions about printing or running your reports in QBDT. We'll be right here to help you anytime.

C

Carney12345

Same problem, fix did not fix. QBS Enterprise Solutions 24.0 (desktop)

L

lynn63

The reports are still messed up. when I try to edit my reports to show debit, credit and balance, different columns come up than the ones I select. On one in particular, when I check "credit" on the display list, and nothing shows up. I check "balance" and credit shows up. I can't seem to get a "balance" column at all.

It sounds like what other users are saying is that I have to recreate the reports from scratch and re-memorize them with a different name and delete the old messed up memorized report, which is incredibly time consuming. The entire update should have been rolled back as soon as it was discovered. All the fixes have done is to mess up reports again that I had fixed over the weekend, and now I can't even fix them because I can't get certain fields to appear. This is so stupid and I'm extremely frustrated with Intuit!

K

kstewart

whats even worse is that even if you do create the reports from scratch, theres no assurance that they will sort the same way. All my purchaisng reports used to sort by source and now that doesnt work at all, they only sort by purchase order and even if I wanted to filter out the report to show only the source I am looking for, the report doesnt even give me the option to filter by source.

These idiots have render thousands of hours of custom report creation over years of time and effort completely useless and made it so that I cant even create them over from scratch.

Its as if these programmers were teenagers who never used accounting software and have no idea whats its used for. Then I get responses from these customer service people telling me to call in and spend hours explaining to someone over the phone who doesnt even know how to use the software why it doesnt work anymore.

And then I get an email from INTUIT telling me to purchase the UPGRADE.

L

LauraJRB

Hi everyone! I just got off the phone with Intuit. They had me go though the steps outlined in this feed and nothing fixed the reports. I told the technician that I wasn't the only one and that he should Google the issue so that they can see that many of us are having issues with the latest release. In the end, all I got was that the issue will be reported and I will be notified when there's a fix. No telling how long. In the meantime, I need to print many reports for a reporting deadline. Nothing to do but wait or try to manipulate the reports in order to get the necessary data.

L

Lmunhoven

These "engineers" should be fired for their total incompetence! Who on earth would release an update without fully testing it and seeing the effects?! I started to rebuild the reports from scratch last night because I can't continue to wait for them to figure it out. This software is a total joke. Quickbooks online is even worse. What is everyone switching to?