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VBS
February 19, 2025
Question

Reports all messed up after latest update

  • February 19, 2025
  • 33 replies
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Using Accountant Desktop Plus 2024. Just did latest update and now all my reports are messed up in my clients files.  What's going on?  

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    D
    Desktopfan4life
    April 1, 2025

    It appears the columns have shifted.  Our office manager has lots of memorized reports.  The columns are not showing up properly.  She is having to "makeshift" and add incorrect columns to get the information that she needs. It will then show on the screen, but not print properly!!  She has to take the reports into Excel and move the $$ amounts into the correct columns.  

    Here is her information:  

    In the display section. If you check ‘original amount’ you get a column for ‘act sales price.’ Balance = original amount and tax table = balance. It will show on screen as correct but will not print true (columns will be off). Export to Excel and slide column information into the actual column.

    If we can get Intuit to see this, the programmers should be able to get this fixed for all.  Our office is one of 115 in the state of Missouri using Desktop software that was just updated.  These offices produce monthly reports for many boards!  

    Please fix!!!

      J
      JamaicaA
      April 1, 2025

      I acknowledge that it's challenging to work with reports when the columns are not aligning properly, affecting monthly reports, Desktopfan4life. Let me help you connect with our support team to resolve this issue efficiently.

       

      To ensure a thorough investigation of this issue, I suggest contacting our live experts. They have the tools needed to manage this situation. You can be assured that we have dedicated representatives available to help with any complications regarding memorized reports.

       

      Here's how:

       

      1. Go to the Help icon, then select QuickBooks Desktop Help.
      2. Click Contact Us.
      3. Enter a description of your concern, then click Continue.

       

      Please note our operating hours under QuickBooks Desktop in this article to reach us at your convenience: Get help with QuickBooks products and services.

       

      Moreover, this article offers further troubleshooting steps for reports showing unintended results: Fix memorized reports that open with unexpected results.

       

      Moreover, you can check out this guide to regularly send reports: Set up and modify Scheduled Reports.

       

      If you have additional questions about report columns or fields, kindly comment below. You can also rely on me to customize them to fit your needs.

      K
      KSOldster
      April 10, 2025

      Same problem.  I usually wait to update QB hoping that by the time I update, all the bugs will be ironed out.  This time that practice didn't work for me.  My memorized reports include weird columns, and when I try to change them, the old headings from the customized list may or may not appear on the report.  For example, I run a Fed 941 summary in order to pay payroll taxes.  The "new" memorized version lists Num/Date/Debit/Type.  It gives no names, and Debit reflects the amount paid to the Fed 941 to-date, but not the total I need Today - to pay the Feds after I run payroll.  I (theoretically) added Amount back in, but the column header reads Act Cost.  Amount used to give the Amount of the transaction.  Act Cost is an empty column with no info.  This entire note from me today is all about ONE report.  I'm afraid to look at the others I thought were "Memorized". 

      W
      wcci1
      April 17, 2025

      This is not a new update problem.

      This started for me EARLY February. After troubleshooting my file was sent for a week to the Data Specialist team  on Feb14 in which we couldn't use the file or re-enter any transactions. This didn't fix the problem and they were not aware of the problem yet. I was using Enterprise 22 or 23 as I don't like to upgrade till the bugs are out also. After 2.5 months of hours on the phone with QB and spending $$ on my IT to go through hoops to troubleshoot and do the recommendations per QB I was told as a last resort upgrade to the 2024 and run all the updates till I get to R13-58. Paid for this to be done on our Server and the whole network of PC's. Updated further till we are at R13-65. still no fix.

      Hours on the phone troubleshooting again, and am told this is a known issue again and have to wait for the updated fix....No timeline etc. It is interfering with my 3rd party Apps that because QB Web Connector isn't working we were trying to do a workaround by exporting the data into Excel to import into the Third Party App. But, that doesn't work because the reports are missing data! I have only a small amount of patience left knowing the learning curve and headache of transferring accounting systems for our business. NO INFORMATION, NO TIMELINES, NO ACCURATE REPORTING. TELL ME WHAT I'M WAITING FOR PLEASE.

      Any advise from the QB Users out there would be helpful...Lets keep communicating.

        W
        wcci1
        April 17, 2025

        I received the below no-reply email from QB today.

        "

        Hello,

        Thank you for your patience while we completed our investigation into this issue you reported regarding memorized reports. We are aware that there was an issue with report columns when the R13 release went live, and that issue was resolved in a later update. The update will prevent the issue from occurring once installed, but there might be times where older reports will need to be manually corrected one time. Once the report is fixed and re-memorized everything should work as expected. We apologize for any inconvenience.


        QuickBooks Care Team"

         

        This is not the case. I am in R13_58 and the problem is NOT only memorized reports. It is all reports whether they are recreated or not. THIS IS NOT FIXED. I can run a completely new customer report and need a column for the "Job Name" and the "Job #" and many of the job names are missing and MOST of the Job #'s don't show up.

        So if there is a moderator out there that know something different than the hours I've spend on the phone with QB including with a Manager about a week ago...Please do tell.

         

        J
        Jogger5520
        June 6, 2025

        Hi All,

        I just saw Release 15 (R15_34) was released on 5/20/2025. Can anyone confirm whether the reports issue is present after installing this update? We've been resetting the update timer to stay on an older release while we wait for a permanent fix for this issue.

        Thanks.

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