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PAT0511
October 14, 2021
Question

SCANNING INVOICES AND BILL OF LADINGS

  • October 14, 2021
  • 13 replies
  • 0 views

I have been using Quickbooks 2021.  I had a free update to 2022.  What it failed to tell me was that I can no longer use my scanner to  scan bill of ladings and attach to my invoice.  I guess they want me to use my cell phone to scan and attach.  This will take me longer to process an invoice and I don't always have my cell phone at the office.  I am so disappointed that they took this feature away!!  I had to reload 2021!  Their 2022 update is useless to me!  Plus I keep getting the window telling me to update to 2022 and it won't go away even though I checked the box to say, don't show anymore.  I guess I am hoping they do an update and 

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    mopar_mudder
    June 23, 2023

    Beyond PO'd about this. Not only I am forced to upgrade to a inferior product so my payroll will work. The price went up like 7 times what it was for a product that does less. You clearly have no idea who your customers are and what they want.

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      FMHBUILDERS
      July 19, 2023

      I have been using quickbooks since 2009 for all my businesses and I agree this is a huge disappointment. Every desk of ours have Fujitus fi-7160 scanners for attaching invoices into QuickBooks that now I'm at lost. I have spend over $4,000 on scanners I cannot use until QuickBooks fix this huge mistake. If this does not get resolved I will be forced to look for another accounting system. We are going backwards in this world. How are we going to use cell phones to scan documents. This is such crazy and very upsetting.

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        wcrc380
        May 7, 2024

        QuickBooks What Have You Done???!!!! No scanning in Enterprise Solutions desktop? Really? First you want everyone to move to online, which really doesn't do half of what you need it to do, mainly retrieving previously scanned items. And now there is NO way to attach a document scanner to the desktop version of enterprise Solutions Non-profit 24.0? We have to go thru our computer file, an added step or 2 to get the job done? not very time efficient! Been using QuickBooks for over 25 years, this is ridiculous!!! Start catering to your longtime valued customers and listen to their difficulties using this "new" QB way. We have years of experience using your products and now a new generation is trying to change everything in QB to make it what? Easier? Ha! Try again!

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          PAT0511Author
          May 7, 2024

          Well said!!! I have been a customer also for over 25 years and was forced to update to Desktop 2024!  I can scan but also had to add 3 steps in order to scan and attach a bill of lading to my invoice!  I  have complained over and over but to no avail.

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            Sharon8975
            May 7, 2024

            Scan Manager was discontinued because the company who supplied the scanning software, Nuance, sold to Microsoft.  Apparently, Intuit did not want to pay Microsoft so they came up with this brillant idea that taking pictures of our 100's to 1000's of documents was a good alternative.  As we all know, this is a horrible alternative.  I imagine, Intuit saved a ton of money by discontinuing scan manager but for some odd reason, our monthly premiums keep increasing.  They do not care that we are upset about the discontinued scan manager.  They know we have the work around (even though it takes a lot more time.)  The CEO of Intuit did an interview with Forbes magazine.  One of his priority concerns is payroll cost.  He doesn't care how much time he added to our jobs.  Shame on him for not caring about his customers.

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