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OHFin
August 1, 2022
Question

ACH Payment Authorization Form

  • August 1, 2022
  • 12 replies
  • 0 views

Hello,

 

I need to have one of my vendors sign the ACH payment authorization form, but the link seems broken.

https://merchantcenter.intuit.com/wapweblet/ims-mp-help/en/echeck/echeck-authorization-form.html?_ga...

 

It keeps referring me to the support landing page. 

I also tried through the QB account - Receive Payments -> Edit Bank Details

 

I called the support last week and they told me there's an issue with the form and they investigate it.

 

Is there a way I could get my hands on a printable version? Should be, if you ask me.

Any update on when this is supposed to be fixed?

 

Thanks!

    12 replies

    G
    Giovann_G
    August 1, 2022

    Welcome to the Community space, OHFin.

     

    I understand how important it is for your business to send an ACH authorization form to legally have permission to move money electronically between a payor and payee for bank-to-bank payments.

     

    Currently, we have an ongoing investigation about the Authorization form. Our engineers are still fixing it as they look into the link's validity.

     

    In the meantime, I encourage you to find an Authorization form for the ACH agreement from outside QuickBooks Online. Our engineers are still trying to resolve this problem. Rest assured that you'll receive an email notification once they've fixed it.

     

    I've included an article with further information about Autopay, including instructions to configure the capability for both card and ACH transactions: Set up Autopay for recurring invoices in QuickBooks Online.

     

    If you have further questions or concerns, leave a comment below. I'll be here to answer them for you. 

    B
    Brown4
    August 2, 2022

    The link is broken for me as well. Do we know when we can get this resolved?

    D
    dak1333
    August 15, 2022

    Is there an update on when this link will be fixed?

    K
    Kurt_M
    August 15, 2022

    Hi there, @dak1333. I've got an update on your concern about the ACH Authorization Form link. 

     

    As I check here on my end, the investigation is still ongoing, and our  Product Development Team is still working on a fix. I recommend contacting our Customer Care Team. This way, they can add you to the list of affected users, and you'll receive an update through email or call once the link is up and working again. To begin, here's how:

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?).
    3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    In addition, I've got you this article to help you manage payments in QBO: Take and process payments in QuickBooks Online with QuickBooks Payments.

     

    Our door is open 24/7, @dak1333. In case you need help performing specific tasks in QuickBooks or have any additional QuickBooks-related concerns. Feel free to post here again. Rest assured, our team is always ready to help you anytime. Take care! 

    D
    darinedmonds
    March 1, 2023

    Its' been broken for two years almost. Your Product Development Team I can't say too much positive if they are still unable to fix this issue. Why is the link still even available if they don't know how to fix it?

      T
      teamone
      September 1, 2022

      Same problem here.  I tried from a few different places in Quickbooks online and the links to both the authorization form and script example are broken.  Please someone at Intuit escalate this to the correct team to resolve.

        M
        Maybelle_S
        September 1, 2022

        Hello there, @teamone.

         

        Currently, the investigation to link QuickBooks to ACH payments is still ongoing. Our engineers are already aware of this problem and are working hard to fix it. 

         

        That said, I'd recommend reaching out to our Customer Support Team. This way, you'll be able to get updates about the issue as well as the resolution is available. You can present this investigation number (INV-74301) to our representative to speed up the process.

         

        Here's how:

         

        1. In your QBO account, click the Help icon.
        2. Enter a brief description of your concern.
        3. Select Talk to a human.
        4. Choose either Start a chat or Get a callback.

         

        Additionally, here's a compilation of QBO how-to videos that can further assist you in performing your QBO tasks. Feel free to access them whenever needed to serve as your reference.

         

        I've added these articles to help you track all money you've paid to a vendor for a particular date range:

         

         

        Let me know if you have other questions about ACH payments. I'll be right here to help you out. Take care.

        T
        Tahoe
        October 11, 2022

        This thread and the responses from QBO are very representative of the general lack of support. You have had multiple people request simple Disclosure language to process automatic and/or ACH payments and not 1 support problem has provided this text and it is now months later and this issue is not fixed........Worse yet, each support person responds with general 'canned' language this is certainly not helpful to the issue.

          D
          dmcdougall
          November 15, 2022

          The credit card authorization form is attached here in PDF format. You can find it in QBD when you open the Create Recurring Payments screen and scroll to the bottom, there is a hyperlink to the form there. Amazing QB can't provide this information (well, not really).

            A
            AbegailS_
            November 15, 2022

            Hi there, @dmcdougall. 

             

            Thanks for all the information you've shared on this thread. I understand the need of having this form accessible anytime. 

             

            Rest assured, our product engineers are working for permanent resolution so you can get back up and running. 

             

             I'd recommend contacting our QuickBooks Online support team so you'll be added to the list of affected users. 

             

            To ensure your issue gets address right away. please check our support hours. 

             

            You may need more information about accepting electronic customer payments for online invoices. This article will guide you through the process: Take and process payments in QuickBooks Online with QuickBooks Payments.

             

            To learn how to accept credit card or debit card payments in QuickBooks Online, you can read through this article: Process a credit card payment in QuickBooks Online.

             

            You can always come back if you have additional questions about the ACH form. We'll be happy to help. Have a great day!

            T
            teamone
            November 21, 2022

            Chat with support today and they told me only:

             

            I have checked in my tools here and it says as a workaround, customer needs to find an Auth form for ACH agreement from outside of QBO.
             
            As your support today, I will do my part here to tag your account on the on going investigation with this investigation number: INV-74301.
            D
            deedee6719
            December 13, 2022

            It's beyond ridiculous that they still haven't fixed the link to this form. I was on with support and they were no help at all. Quickbooks has really gone downhill over the years. (Remember when recurring transactions such as invoices used to autofill the date? And how many messages for failed delivery of invoices are you getting every month, even though invoices are being delivered?) And now I have to create my own form to work around this issue. 

              C
              Charlie Kirsch
              December 28, 2022

              Still broken....

              Bryan_M
              Bryan_M
              December 28, 2022

              Hi, Charlie. Let me help you clear things out.

               

              Currently, the link to download the ACH form is still unavailable. 

               

              Right now, our engineers are still checking the root cause of the issue.  In the meantime, you can contact the QuickBooks Payment Team to ask about other options on how to access the ACH form.

              You can click this link to reach out to them: Contact Payments or Point of Sale Support.

               

              For future reference, you can read through this article if you want to learn the process and take payments in QuickBooks Point of sale.

               

              You can always come back if you have additional questions about the ACH form. We'll be happy to help. Have a great day!

              C
              Charlie Kirsch
              January 3, 2023

              Somehow... 4 months later. This is STILL BROKEN.


              QB response.... our engineers are working on it. Clearly not correct as it doesn't take very long to link a pdf. They say you should take hours of your day to contact customer support to learn more about ACH and how to acquire the form. 

               

              I mean really guys. You could have a new PDF linked in an hour or less. You'd rather all your clients waste their time and yours?

              H
              hitchcock.tim
              January 18, 2023

              I got this form from an Intuit support chat today. The link to get there is still broken.

                H
                hitchcock.tim
                January 18, 2023

                After posting this and check the link, it opens as a white line at the top of the screen. Sorry this did not help anyone. The site is blocking it.

                  MichelleBh
                  MichelleBh
                  January 18, 2023

                  I'll help you download the Bank Transfer Authorization Form successfully, @hitchcock.tim. Thus, your organization can legally transfer bank-to-bank payments electronically.

                   

                  There is a new investigation on the inability to download the Bank Transfer Authorization Form. Our engineers are still fixing it as they look into the link's validity. I recommend contacting our Customer Care Team. This way, they can add you to the list of affected users. You can rest assured that you'll get an email when they've fixed it. You can follow Maybelle's steps outlined on the first page.

                   

                  As a workaround, I suggest finding the form outside QuickBooks Online. I also created a PNG and an MS Word Docx ( dropbox link). This way, you can send this to your customers. Here's the link: https://www.dropbox.com/scl/fi/8vr0zf8do4kvacsh93wg2/Bank-Transfer-Authorization-Form-1.docx?dl=0&rlkey=di7y6t09q20n3eet9901lb2fk.

                   

                  You should know more about how to accept electronic payments from customers for online invoices. This article will help you get started: Take and process payments in QuickBooks Online with QuickBooks Payments.

                   

                  In case you need help performing specific tasks in QuickBooks or have any additional QuickBooks-related concerns. Feel free to post here again. Our team is always ready to help you anytime. Take care! 

                  D
                  Denise L1
                  February 13, 2023

                  I also need this form.  When will it be fixed?

                  Show more replies
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