Question

Deposit On Hold - Lawsuit

Forum|Forum|4 years ago
February 14, 2022
28 replies
0 views

QuickBooks accepted payments from 3 of my customers in June 2021 totaling $26,000 and then closed the account "you account has been closed as a business decision and the funds will remain on hold for 270 or your customer can dispute".

This is unacceptable. I have called numerous times and just get pushed around to noone taking accountability.

My attorney has initiated a law suit. I'm reaching out to see if anyone else is experiencing this issue?

QuickBooks Payments (Merchant Services)

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B

bklnboysace

Hi , i totally feel ya because I am going through this at the moment. From august 23rd they are playing around with me . 4 times they have escalated my deposit on hold to someone at the back end who is so busy that he hasn’t reviewed my concern . They are holding on to my money and making money on interest . No one at their customer service has clue that when it will be released, they all play 2-3 business days script and then nothing happens . I am going to get in touch with attorney journal soon if they don’t release it . I have to make payments to suppliers , I’m behind my bills now . I can’t fulfill my personal and business needs at the moment . I had no idea that I will be going through this . I would never recommend anyone to QuickBooks ever . They just waste time with putting you on hold and coming back with ticket escalation. They are literally on my nerves at the moment and my health condition is so severe that if anything happens to me they will be responsible.

H

Helifox2023B

Has this been resolved? We have close to $9 held as well.

J

Just_me

@Helifox2023B It has NOT been resolved. Intuit/ QB is STILL taking money from it's customers and holding it for days, weeks, and even months on end.

H

Helifox2023B

QB has also closed my account and the only excuse I have been given is that this is a "Business Decision" in their part. My funds are being held and I have to wait 3-4 days to hear back from an agent. This is by far the most ridiculous thing I have ever heard. QB can hold MY money?

There has to be a way to report these people.

David Adame

Helifox Technologies

09/06/2023

M

mdoganci

Hi David, is there any solution on your side ? We have same issue 😞

5

5416988064

So there only allowed to hold money for 180 days I do believe I’ve been through this before with a different company.. and that’s only if they can provide evidence that they should do so.. now I’m going to bbb and reporting them and I would like to a class action lawsuit against them

K

kllindahl

I have a client who currently has over $35,000 being withheld by QuickBooks for no apparent reason. I've spent over three hours on support chat as well as on the phone with a clearly incompetent 'support' person.

I don't find this legal in any way shape or form. They want a letter from the bank stating the bank account isn't frozen. Even though payroll and all other ACH's are going out of the account just fine. I provided documentation from the bank. Proving the account is active.

It is not like a payroll payment bounced or anything of that variety. There is literally absolutely ZERO reason for Quickbooks to be withholding deposits from my client.

As far as I'm concerned, Quickbooks needs to face criminal charges as well as return the funds to people PLUS interest. This is beyond ridiculous.

F

fourbuds

Is it too late to join your lawsuit or is there an option to file class action?

It feels like legal action is needed just seeing how many small businesses are truly suffering because of this exact issue that Quickbooks is *clearly* aware is causing irreparable harm to their clients in many cases. It's unconscionable.

Here it is over a year after your OP and we're dealing with the same issue. We have deposits on hold from over three weeks ago and never received any notice that this was an issue even though when you try to look into it the alert on your account tells you to check your email.

Please update us on your legal proceedings.

G

Go Green

We are going through the exact same issue. We can't get ahold of anyone with direct knowledge of why this is being held or when it will be released. We work in the online industry and were told by one person that Intuit will no longer process payments for anyone who engages in Lead Generation. Roughly 40% of their business base that use them for payment processing, do lead generation at some level. They give us a different excuse every time we try and talk to them.

We even had one agent tell us that they had been there for more than 10 years and doesn't recognize the company anymore and that they had been threatened with termination if they continued to escalate clients who were trying to get resolution to their funds being held.

This is borderline criminal activity! We are actively moving to a different accounting platform and cannot get away from this company fast enough.

What type of company threatens to fire someone for providing customer service by escalating an issue that they don't have the authority to answer?

They have multiple complaints about this on the BBB website where their average rating is 1.09 stars out of 5!

HORRIBLE COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I can't remember ever being treated this badly by an organization!

R

RTnT

Quickbooks has done the same to me as well as others as I am reading in other comments. At this point we should all collectively file a class action lawsuit. They are holding our money and making interest off of it. This is criminal.

T

teonaostrov

hi there - this is happening to me and I can’t pay payroll and other automatic payments are bouncing and I’m getting charged fees. This is such a nightmare and costing me money. What is the update on the class action? I’d like to join!

5

5416988064

Well they try to take your rights away by putting in the contract that you've not do a class action lawsuit but it has been proven over and over again that you cannot write your rights away like that so you just need to start up a lawsuit a real law so you don't let them say that you can only have a small claims court because that's what they wrote in the contract you don't have to listen to that you cannot sign your rights away I'm still trying to find enough people that want to do it

W

Warrior Detail

There is someone in the resolution department changing my information.

There’s been a huge language barrier since most of the time we’re connected to someone overseas and it is extremely frustrating.

I’m going to speak with my Attourney tomorrow because not even the representatives from the states can figure out what’s going on.

As of today they’re holding almost $8,000 of customer payments made within the last two weeks.

I’m over it.

Fiat Lux - ASIA

@Warrior Detail

I’m over it.

Signup for a 3rd party merchant service immediately to integrate with QBO.

H

Helifox2023B

I am on the phone with them again... They turned off my account.

They are still invoicing me though...

4 months and counting.

Helifox

R

rp-landscaping

We are experiencing something similar, deposits on hold even after our account has been settled. Can’t speak to anyone who can release the deposits. Small businesses need timely access to money they earn. I am very suspicious of Intuit for withholding money.

S

Stephg821

The exact same thing just happened to me! I’m 8 weeks in and getting the run around constantly! It’s costing my business money because only my accountant can access my account to do payroll. They keep telling me they will send an email and that they might be able to reactivate my account but nothing happens. Have you gotten anywhere? I want to sue as well…

R

Rimahyhh

No one has. We all still waiting I'm shocked again

D

DGILL1983

I started using quickbooks back in August for first time an the froz my assessment to my money an I still can't get it

S

ShyMae

Hello there, @DGILL1983. I understand how difficult it can be when funds are on hold.

I can route you to our designated support to resolve your deposit on hold. For security reasons, we are unable to pull up your account here in the Community. Therefore, I recommend contacting our payment team for further assistance with the deposit on hold. Rest assured that they have all the necessary information to help you.

To reach our support team:

In your QuickBooks Online account, go to the Help menu.
Hover to the Search tab, then click Contact Us.
Type in a short description of your issue and concern in the box provided.
Click Continue.
Select the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

If you wish to combine payments processed outside of QuickBooks Payments, check out this article for more information: Deposit payments into the Undeposited Funds account.

I'm available to provide further assistance and support with any additional QuickBooks-related queries you may have. Please do not hesitate to click the reply button below for clarifications or other guidance.

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