Deposit On Hold - Lawsuit

Yes I have a client that experienced this issue how do I get a hold of you my email is [email address removed] 

I feel like Bill Murray in Groundhog’s Day.  This time, we spoke with another “agent” that spoke decent English and told us she would research further and get back to us.  This, after spending an hour+ re-explaining our experience with QB/GreenDot/intuit… again.  

Apparently our account has been flagged as “un-scalable”, as in “ignore them”… but somehow we got an agent to say “escalate this again” as if they were magic words in order to further look into why they are held  if our $$$.  More to come.  Please reach out with your story David AT Helifox DOT com … 

Marsh Home Solutions LLC based out of Cincinnati they have taken money from me an lucky my wife found it its been 6month maybe 9month at this point I'd like to know about this lawsuit  an how can I join mine is 4-5k but at this point they have been harass me about how since I found the mistake now they want 100$ for a processing fee that I have paid into 1 time an now ther eis another an since I refuse to pay until my already taxed an fined money they haven't released gets released then I'll talk about how I don't owe u fines an fees for money I already paid for an paid extra they don't answer anything never try to give you a supervisor then when they do I have them saying yea your right it does but it's not there so they won't pay it but the issue is they took it an never released please contact me at [email address removed] I'm very interested in there send me ur phone number so we can discuss how to join  please & thank you

Dear all, 

I'm a licensed CPA in New York with more than 200 clients. While rebranding my business, I created a new QBO accountant and payments account and all of a sudden on February 28th my account was closed without any prior notification. $8k of deposits are on hold and the customer support is pushing me around as if I'm guilty of something.  After explaining the situation more than 10 times; they created a case and said that the case is escalated. It's been 10 days and I uploaded my CPA license, bank statements, passport copies, contracts/ invoices with customers; no one has even reviewed my case. 

As a licensed CPA that assists many small businesses; I find this treatment unacceptable and whatever it costs I will speak to an attorney to file a suit against Intuit if this issue is not resolved. In addition, I will begin looking for alternative options for my small business clients that pay over $500k annually to Intuit to move to another business if I cant find a resolution to this completely unacceptable problem.

What's being done is not ethical but the lack of empathy and understanding of some of customer service professionals on the phone makes you regret the decision to partner with Intuit in the first place. 

Is there anyone who has a similar issue and how have you resolved this? 

thank you

Murat 

We recently had a customer dispute a charge that they paid with their credit card online. We did not "accept" the dispute and proceeded to attach documents requested by QB to via their online link. They said it would take up to 52 days to resolve, so we left it alone went about our business. About two weeks after that QB stopped depositing into our bank the payments other customers began making via the QB emailed invoice. It took 90 min. or so through the QB chat to discover that they had a glitch in their system, they were wanting more documents from me regarding the dispute and they are holding the $19,840.00 that my other customers have paid online. They now say it will take 2-3 days to "escalate" the case. I have no idea at all what that means! They never warned me about this. I will be looking to find a different merchant to use to enable online payments to my customers and I will simply attach a pdf of their invoice. QB system doesn't work right anyway so I have to manually enter the payments. Will be finding a more reputable online merchant company.

I would like to join you on it . I have similar problem its been 0 days they hold 20K and there is no action.

cnc tech llc 

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Im having the same issue.. I just had the same thing happen... was emailed that my payments were going to close. I called and they told me I needed to send over some documents. After that call I received an email stating that I can start accepting payments again. So I assumed everything was cleared up and processed an invoice. they held my fund stating that I still need to send over the documents to reopen even thought you literally sent me an email stating I am able to process payments again. After turning in the documents you came back and told me without any explanation that they came to conclusion that they are going to close my account and my funds are frozen. I called numerous times and on phone for hours trying to get an explanation and a route to get my money back. You refuse to let me speak to the risk management office and won't give an explanation as to why you can send back the money to client. the last time I spoke to the customer service team they told me they are going to hold my funds for at least 180 days while they review my account. You guys already reviewed my account and closed it. I don't understand why my funds aren't being returned to the vendor so that they can pay me another way. Why are you guys being so incompetent? You are ruining lives and families. If I dont find a solution to this within the next week I will be informing the BBB FTC and getting legal counsel to get my money back. 

The payment icon on quickbooks is not working?