Question

QB Enterprise 2021- entering vendor bills not posting to PO

Forum|Forum|5 years ago
November 12, 2020
17 replies
0 views

Our sequence of processing Purchase Orders/Receiving Inventory/Entering Vendor Bills has always occurred in that order. Upon receiving a vendor bill, we would choose vendor, enter bills & choose the PURCHASE ORDER for which we want to enter a bill. The PO was shown whether received in full or not. Since the update to 2021, the only option for entering a bill is from the item receipt(s); the PO is no longer shown to "bill from". The issue with billing from the item receipt is that the field "Qty on Bills" on the PO is not updated/populated. This certainly can result in AP issues, duplicate payments to vendors. etc. Seems there is a glitch with the software as furthermore on the Bill itself, when the Show PO button is clicked it opens the Item Receipt. Tech support advised us to delete/re-enter PO's & redo item receipts. This is not a practical solution nor would it solve the problem. They stated that they could note escalate to their programmers to which my response was quite heated! PLEASE HELP!

QuickBooks Enterprise Suite

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ReyJohn_D

I've got you covered, @melaw0825.

I'll help ensure you can resolve the issue you have with your vendor bills and purchase orders in QuickBooks.

Have you turned on the Enhanced Inventory Receiving (EIR) feature in QuickBooks? If so, you'll need to create an Item Receipt to receive the non-inventory items and close the purchase orders.

For more info about it, please review this article: Turn on Enhanced Inventory Receiving (EIR).

If not, then you can open a sample file to test if this is a data issue. Here's how:

Open your QuickBooks.
On the No Company Open screen, select a sample file from the Open a sample file drop-down.
Perform the same set of steps as you normally would.

If you get the desired result, then the original file might be damaged. In this case, I recommend running the QuickBooks Verify and Rebuild tool. This can help identify and repair data damage.

Here's how to Verify your data (original company file):

Go to the File menu at the top.
Select Utilities, and then choose Verify Data.

If the Verify data detects an issue, you can Rebuild your file. For more info about the process, please check out this article: Verify and Rebuild data in QBDT.

Also, I'd appreciate it if you can provide screenshots so I can give more troubleshooting steps to fix your issue.

To learn more about the newly added features for QuickBooks 2021, please refer to this article: What's new in QuickBooks Desktop.

Lastly, you can pull up some vendor-related reports to ensure the accuracy of your records. To achieve this, go to the Reports menu, and then select the desired report from the Vendor & Payables section.

Feel free to comment back below if you have follow-up questions about this. I'd be glad to help you some more.

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hlhart

This is not a fix. My customer has Enhanced Inventory Receiving turned on. I updated them to 2021 over the long weekend. Now they CANNOT post a bill against a purchase order as it does not show on the list of open purchase orders. I have verified and rebuilt their data file with no errors found. They have a huge amount of purchase orders. They do not have the time to delete and re-enter all this data.

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CharleneMaeF

Thanks for joining us here, hlhart. Welcome to the Community.

I recommend contacting our QuickBooks Support Team. This way, they'll be able to further investigate why the entries are missing after upgrading to QuickBooks Enterprise 2021.

Here's how:

From the Help menu, select QuickBooks Desktop Help.
In the Have a Question window, scroll down to click the Contact us link.
This will display the Contact Us screen.
Go to the Tell us more about your question section to enter the issue or topic in the field box.
Click the Search button to display the Start a Message button.

Additionally, I've added an article that'll help you learn more about the new and improved features in QuickBooks Desktop 2021 that suits your business needs: What’s new in QuickBooks Desktop 2021.

I want to ensure everything is taken care of, so if you have other concerns or questions, please let me know to help you.

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psb1

This is a bug that started with install of 2021.

I contacted support and they were clueless and only could suggest a bug report.

I have sent in several with no fix yet.

Aponok

I've been having the same problem since I installed 2021. I just spent over 1 hour on the phone with QB tech support troubleshooting this issue. During all the rebuilds, updates, verifications, etc. that they wanted me to do, I ran across this article. Needless to say, they didn't fix the problem. When I asked them why it is taking more than 4 months to fix this problem, she said it could take up to a year. There are other bugs in the program that I have reported over 2 years ago with no fix. This is insane.

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Empire Safe

Glad to have found this thread. Just another user with the exact same problem with 2021 as of 3/12/2021, and can't upgrade to it until the problem is fixed.

Enter PO, receive, enter bill. Hit "Show PO" on the bill, it goes to the PO which shows 1 in the received column and 0 in the bill column. Go back to the bill again, the button has some graphical glitch and changes to "Show item receipt" instead.

We've had multiple calls with customer support, and often have trouble getting anyone to even understand what we are talking about until we get on remote support, at which point they do the same verifies and rebuilds and declare they have no idea and haven't seen this before. We had another meeting with tier 2 scheduled to call for yesterday; they never called and we've heard nothing back.

I suppose I'll spend even more time calling again and adding our company to the INV-51527 list, but it sure seems like it'll be time for the next version by the time we hear back.

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sclark11729

I really wish we would have read this discussion before we upgraded. We are having the same issues and tech support was no help. It looks like our system changed to EIR after the upgrade and we are doing told you cannot go back unless you restore you last back up. The bug removes the check and balance in AP entry and created a very cumbersome work around. Very disappointed since QuickBooks is supposed to be one of the best accounting softwares.

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DO_NSC

we run into this issue too, but as far as I know, I have to update before my license expires in June, So how hard is it to add at least the PO number in the screen of billing? Since the receipt number can be different to the PO number it is hard to see what receipt you need to pick for the bill. It costs lots of time and thus money to be able to solve it. We run it in seven countries in 14 company files so you can do the math. When will it be solved?

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Zido

Workaround is to add a subtotal line in the PO and save.

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N732_2

Ok, added a subtotal line in the PO and that allowed me to bill against the Item Receipt but not the actual PO which leaves "Quantity on Bills" in PO a zero and does not link the bill to the order. Any thoughts?

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Patti70

Here is our work around.

Created a new inventory item called QB21FIX (so we can track how many PO’s are affected by this mess).
Add it to all open PO’s.
Receive PO as usual EXCEPT for line item QB21FIX, change that qty to zero during the Item receipt.

This will show both the Item Receipt and Purchase Order in the unbilled list when entering the Bill.

Enter the Bill but make sure to Zero out the Qty for the line item QB21FIX on the Bill.

Only downfall is All the Purchase Orders will forever show as Open PO’s on our reports and they will forever be hanging out on the Unbilled list when entering Bills.

My work around for that is after receiving the Purchase Order, I add RIF (Received In Full) after the PO number. That way at least we can tell at a glance which PO’s are actually received in full or not.

We are able to Pay the Bills as usual, and the Bills are not hanging out there as unpaid since we did not include the Item QB21FIX on the bill.

Hope this helps.

Good Luck!

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N732_2

Thank you; this helps me tremendously.

JasroV

I'm glad the workaround shared by one of QuickBooks works for you, @N732_2.

Rest assured, our engineering team is all hands in fixing this issue ( INV-51527 ) as soon as possible. In the meantime, I recommend contacting our support team. This way, you'll be added to the list of affected users and be notified via email of any updates.

To reach them, you can refer to these steps.

Go to the Help icon in your QuickBooks Desktop (QBDT).
Select QuickBooks Desktop Help.
Click Contact Us.
Write your concerns in the description box, then select Continue.
Then choose your preferred way to get in touch with them.

You can also check this article for other ways in reaching out to them. Ensure to check their support hours so you'll be accommodated: QuickBooks Desktop Support.

Let me also add this link that you can read to learn more about the Accounts Payable A/P workflows.

I appreciate your patience while we're working to fix this. In case you have any other concerns managing your PO or QuickBooks, tag me in your reply. I'll be more than happy to assist you. Keep safe!

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Lilalykat

I've been having the same issue ever since upgrading to 2021. It does seem to happen randomly. Our process is typically to Receive Items, and later when an invoice is received from the vendor, enter the Bill against the Received Items. Sometimes, if the invoice and the item are received in the warehouse simultaneously, we'll use the "Receive Item and Enter Bill" option. So far, I've seen this error (open PO not showing up on Open PO list, so cannot receive or enter invoices against it) when part of the PO was received and a change had to be made on the Item Receipt. For example, a PO with 10 items may have multiple Item Receipts based on when they were actually received in the warehouse. However, sometimes, the invoice from the vendor may have split the items differently than what was received, so the Item Receipt needs to be changed so the bill can be entered to match the invoice. It is then that the PO seems to think it is fulfilled and not show up on the list despite the PO screen showing some quantities as 0 received. My workaround was to:

- delete any Item Receipts or bills relating to the PO

- copy the PO

- delete the old PO

- renumber the new PO to the old PO number

- receive items and enter bills against the PO

Kind of a pain, esp if many bills/item receipts have already been entered and need to be deleted, but thankfully it doesn't happen TOO often.

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Lilalykat

Update: I have a better workaround than deleting the PO and creating a new one. I change the qty on the original PO to maybe one higher, so that the PO does not show up as complete, then enter the bill against it with the correct quantity and go back to the PO and put the original quantity. Much easier than deleting the original PO and recreating one.

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IntuitPhil

Hi All,

I wanted to confirm this is a known issue with Enterprise Solutions Version 21 R1 through R6 currently. If you haven't done so yet, please contact Intuit support and request to be added to INV-52733, "ES 21 EIR enabled: When receiving items before entering the bill, QTY on Bill shows 0". Someone posted an Investigation number in a previous post, but that is not the correct Investigation for this particular issue.

We do not have an eta on when we may have a resolution for this issue.

In the meantime, please enter transactions in this order. PO - bill - item receipt for the software to produce the correct information.

Thank you and best regards,

Intuit Phil

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barb0101

@IntuitPhil

Incredibly useless information. This error is MONTHS into practice, users are stumbling around making their own workarounds. It's not useful to say MONTHS later what Intuit's advice is to workaround their software error. Our books are a mess due to this error. Your users are furious.

Intuit should have reached out to ALL Enterprise users with a notice of the error ASAP as it was known. I waited until the last moment to install the upgrade (end of May, because of needing payroll to be current). I found the problem immediately AND spent hours on the phone with Intuit support ("support" that's an oxymoron) who had NO info on the issue, who denied there was an issue. For hours.

Intuit did not do it due diligence for the 2021 Upgrade and should be refunding ALL customers who are experiencing this problem.

And MONTHS later, Intuit still has NO ETA on a fix??!!! That is incredible...incredibly bad service, incredibly poor performance. Is your "fix" (if and when you figure out how to make one) going to fix all the workarounds, the bad transactions, the messes?? Doubtful. Best case scenario is users will be having to start new data files (isn't that fun), once Intuit finally tells us that the 2021 Enterprise version is FIXED.

Continue to be so disgusted by this situation.

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Janicemobilia

Agreed. We have all logged the issue. The work arounds are not useful for any business who uses Enterprise. The reason we have subscribed to Enterprise is due to the functionality which has been lacking. The customer service from Intuit is just getting worse.

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rick goberkley

Unbelievable that this hasn't been addressed. This is a MAJOR issue. The work around of adding a $0 item to the PO to keep it open to post the bill against works, but that leaves the item receipts open and can increase the risk that a vendor bill could be entered twice. This issue makes the PO related transaction report completely unusable as the bills are no longer attached to the PO. Also the PO transaction screen shows 0 items on bills. I regret the upgrade to 2021.

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joseic

This is unbelievable! Makes me doubt how serious Intuit is and is pushing our company to start looking for other options. We are relying in Quickbooks Enterprise for our company's operations, how can we still keep on doing it?

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SheilaB965

I have the same issue in version 22. We are using QB Enterprise. I just tried to enter a bill and it shows there are PO's outstanding but when you click on the "YES" button for them to display, they are blank.

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