Question

Why am I denied for accepting online payment?

Forum|Forum|6 years ago
May 6, 2020
17 replies
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Original commenter did not share additional details

QuickBooks Online

Thank you for posting here in the Community, @t-mcdowell.

Let me share some information about our payment processing services for QuickBooks Online.

There are specific requirements that you need to avoid getting denied from your submitted applications. Here's the list of some reasons why you're unable to activate the online payment feature:

Type of products or services you sell
Industries that are categorized as high-risk merchants ( Example: Firearm sellers, vape and e-cigarette merchants, alcohol, and cigars)
Credit History

I recommend contacting our Payment Support Team for further information about the application. You can click the link above and obtain the number under QuickBooks Online with Payments & Merchant Service Center.

Meanwhile, I've attached some articles you can use as a reference about the terms and agreement, as well as the list of unacceptable business types:

Please know that I'm just a post away if you have any other questions. Have a great day ahead.

C

Canthony19

I was recently denied ability to accept payments when I initially created my account due to my credit. However I recently, cleared and updated my credit but I still can’t access my merchant account via “QuickBooks go payment” app for the iPhone. How can I get approved since my credit has been updated?

IamjuViel

Hello, @Canthony19.

I'm here to route you to the best available support so you'd be assisted in reviewing the status of your application.

There are several possible of reasons as to why your QuickBooks Go Payments application were denied. Since you already have cleared your credit history, I'd recommend contacting our Payments team. This way, a specialist can further assist you on how to proceed with your application. Here's how to contact us:

Login to your QuickBooks Online company.
Click Help (?) at the top right.
Select or type Contact Us.
Enter your concern, then select Let's talk.
Choose a way to connect with us:
- Ask the community to get help from businesses like yours.
- Start a chat with a support expert.

Also, I've added these resources to know more about the terms, agreement, and the answers to the most frequently asked questions about payment processing in QuickBooks:

Swing by here if you have other questions or concerns. I'll be right here to help.

Fiat Lux - ASIA

@t-mcdowell

You may explore another option.

https:// melio.grsm.io/quickbooks

5

56789

Hello- I was denied a merchant account because what I sold didn't was against the acceptable use policy? I sell herbal supplement which I understand is high risk- but there are several other venders selling the same exact supplement that are using Inuit for payment processing? How do I appeal that decision? Doesn't seem fair you'd single me out?

C

ChristieAnn 11

Hi there, 56789.

Welcome to the QuickBooks Community. I'll make sure you'll get the right support to check your QB Payments account application. This way, you'll determine the reason you're being denied.

Merchant Services has a terms and conditionals article that goes over all the essential information for their accounts. The agreement outlines the terms of the service and can help explain why you may have gotten denied. As mentioned above, there are several possibilities of reasons as to why your QuickBooks Go Payments application was rejected. You can check the details shared by my colleagues.

The security of your account is our top priority here in the Community. Reviewing your application requires securely pulling up your account. With this, I'd recommend contacting our QuickBooks Payments Support team. They have the option to guide you on how to successfully re-apply for a payment account.

Please also refer to this article to view different answers to the most frequently asked questions about QuickBooks Payments: QuickBooks Payments FAQ.

Feel welcome to message me if you still have questions or concerns. I'll be around to assist you. Take care and have a great day ahead.

H

Hervethomas1

Can I please get a call [removed]

A

Antoinette12

First things first, we should note that in QuickBooks Online, once the customer pays a sales receipt, they recognize it as Paid. If your member's credit card gets declined/denied after, you should see a reminder on the Homepage: Take Action - Fix declined credit card payments.

MyAccountAccess Login

B

belner mendez

why am i denied from accepting online payment?

C

Charies_M

I have answer for that, belner mendez.

There are a few reasons why we're unable to turn on the payments feature. Let me share the following with you:

Type of products or services you sell
Industries that are categorized as high-risk merchants
Credit History of the QuickBooks Payments primary account owner.

With this, I suggest reaching out to our Payments support to verify the exact reason. Click the link and get the number under QuickBooks Online with Payments & Merchant Service Center.

To know more about the terms, agreement, and the answers to the most frequently asked questions about QB Payments, kindly refer to these articles:

Reach me back here if you have other concerns about online payments. I'll be around to help you out.

R

reidscustompainting

I would like to also know why I am being denied for accepting payments. I do not run a high risk company. My credit history is not the greatest but that should not be a factor. I am wanting to accept the money that I worked for, not borrow it. This is crazy. Can someone please explain this to me

C

Charies_M

I appreciate you for bringing your concern in the Community, reidscustompainting.

I understand how you want to get answers as to why your payments are being declined. However, with this type of concern, only our QuickBooks Payment Team can provide complete explanation. They have the tools to lookup your account and identify the reasons why payments are denied.

You can follow the steps shared above to get in touch with our QuickBooks Payment Support.

Be sure to check back in with me if you have other questions. I'm always around to help you out.

R

REI Bookkeepers

I was denied my application for QuickBooks Payments with no explanation. I run a bookkeeping business that operates exclusively with QuickBooks, so I can't imagine that would be considered high risk. I also have excellent credit. Can someone please explain the reason for my denial?

C

Carneil_C

I appreciate you joining the thread and posting your concern here in the Community space, @REI Bookkeepers.

I’d be delighted to provide some details about why your QuickBooks Payments application was denied and point you in the right direction of support to help you successfully re-apply for a payment account.

As provided by my colleague above, there are some specific requirements that need to be avoided when submitting your applications. To reiterate, these are several possible reasons why it was rejected:

Type of products or services you sell.
Industries that are categorized as high-risk merchants.
Credit History of the QuickBooks Payments primary account owner.

With this, I'd recommend contacting our QuickBooks Payments Support team. They’ll be able to have a screen share with you in a secure environment and provide alternatives on how you can proceed with the application.

To ensure we address your concern on time, please contact us Monday-Friday from 6:00 AM to 6:00 PM PST.

In addition, kindly refer to these articles for more insights about the terms, agreement, and answers to the most frequently asked questions about QB Payments:

Once settled, I’ll be adding this great resource here that may come in handy in taking your customer’s payments in the future: Take and process payments with QuickBooks Payments.

I'll be around here in the Community space if you need further assistance with managing your application. I'll be standing by for your response. Have a great day, and stay safe.

G

gravely69

what is the reason for this denial

L

lacasasaddlery

Can you please help me to understand why I was denied for taking online payments?

This is something that I need for my sales, as I do not like to use PayPal if at all possible!

Fiat Lux - ASIA

@lacasasaddlery

You can use a 3rd party merchant service to integrate with QBO.

DivinaMercy_N

Making sure you'll be able to process online payments in QuickBooks is my priority, @lacasasaddlery. Having issues when applying to this can delay your working progress. That's why, I'm here to provide information about this.

In QuickBooks, there are several reasons why you're denied for taking online payments. One of those is the following:

Type of products or services you sell.
Industries that are categorized as high-risk merchants.
Credit History of the QuickBooks Payments primary account owner.

That being said, I recommend reaching out to the Merchant Support Team to further check what's the exact cause why your application was declined. Here's how:

If you're using QuickBooks Online (QBO), simply click the Help icon.
Then, go to the Search tab.
From there, select Contact Us.
Next, enter a brief description of your concern. Example: QB Payments Application Status.
Then, choose either Start a chat or Get a callback.

If you're using other products, please visit this article for the steps on how to contact the support as well as their operating hours: Contact QuickBooks products and services Support.

For your reference about this, I suggest checking these links:

On the other hand, you'll want to consider the suggestion of Fiat to use a third-party merchant service application.

When everything is fine, I've attached this awesome resource for guidance in taking and processing online payments: Take and process payments with QuickBooks Payments.

I'd like to know updates on how the interaction with the support goes. If you have additional questions about processing online payments, feel free to add a reply below. I'm always ready to lend a hand. Have a good one and keep safe.

M

Mubashir2

Iam unable to crate payment invoice does not showing payment option there

Fiat Lux - ASIA

@Mubashir2

Which merchant service provider or payment processor do you have? QB Payments or else?

Quick book only

I have been denied now for 9 months and I still have no clue why. My credit was bad but I have since bought a car and paid it off and all loans paid off I am not sure unless you are going by bad credit years back... Makes no since I have a Medical billing business!! I bill out claims for doctors to Insurance companies etc a BILLER??

Fiat Lux - ASIA

@Tl27

Are you running a B2B or B2C company? Consider to use a 3rd party merchant service or payment processor.

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