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T
Team SE2
October 20, 2023
Question

Already assigned employees are told their shift is canceled when we add an additional person to the shift...

  • October 20, 2023
  • 1 reply
  • 0 views

Are there any Intuit employees in here or do I have to call them by phone to make note of this bug?

Thank you in advance!

1 reply

J
JamaicaA
October 20, 2023

Welcome to the Community space, @Team SE2.

 

I recognize the need to figure out why your assigned employees received shift cancellation notifications when you're adding a new member. Let me ask more questions about your concern to provide an accurate resolution.

 

Are you adding the latest member to an existing or a new shift with recently assigned employees? Did all of your employees receive the cancellation notification? Can you please share a screenshot and cover personal information? This will help us narrow down your issue and get on the same page.

 

When adding a team member, make sure not to accidentally click the X beside their name. Review who you've included before tapping the Publish button. 

 

Please know that the system will automatically send a notification if enabled on your Company Settings. If so, you'll want to deselect the When assigned shift is published or changed checkbox. After that, reselect it, then save and go into your schedule and edit one of you

employee's timesheets and see if that works.

 

To learn more about creating, assigning, publishing, changing schedule or deleting it, refer to this article: Manage shifts for QuickBooks Time web.

 

Should you need further assistance with your QuickBooks Time account, feel free to leave a reply. I'll be on the look out for your response. Have a great day!

T
Team SE2Author
October 20, 2023

Thank you for the prompt reply!

I've included the screenshot below. It came through on both email and text.

We need to notify our employees of things like date changes and time changes via this app as we are a music production company where things can change on the fly for us. The issue has occurred from separate events with multiple people, though I'm not sure its happening for everyone.

The latest one took place when we already had an event date created and 8 people scheduled to work. We added a 9th person to that event and others, who were already scheduled, were told their shift was cancelled.

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