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March 2, 2024
Question

Any one else having a terrible experience in the new Time Entry Beta?

  • March 2, 2024
  • 1 reply
  • 0 views

Is anyone else having a massive problem in the Quickbook free time entry tracking?

 

  • Terrible UI, bugs everywhere
  • Updates from your reviews/fixes aren't being propagated to the time activity page under projects
  • Also can not update the bill rate on time entry review...you have to fix it at the invoice level

1 reply

March 2, 2024

Hi there, @papacoins. Let's navigate within your account to submit a request and complete some steps to resolve your concern about time entries.

 

First, you can send Feedback to our developers within the Time menu regarding your experience with the QuickBooks free time entry tracking. They'll take it into their own hands to enhance the beta. 

 

 

Second, when you modify the hours for your time entries, the changes made reflect on the Time Activity page of your projects in QuickBooks Online. Additionally, you can adjust the billable rate on the Time entries by unlocking your timesheets. Please note that you can only edit it after you unapprove the timesheet and then approve it again.

 

In this case, we can perform some troubleshooting to isolate this issue if you've unlocked and unapproved the timesheet but are unable to make the necessary changes. Let's start by accessing your QuickBooks account via incognito or private window. This mode doesn't retain cache, so we can verify if it is a webpage issue. 

 

Here are the keyboard shortcuts you can use:

 

  • For Firefox, press Ctrl + Shift + P
  • For Chrome, press Ctrl + Shift + N
  • For Safari, hold down Command + Shift + N

 

From there, sign in to your QuickBooks account to see if you can update the bill rate along with the modifications on the time activity page. If it works, I recommend clearing the default browser's cache. You can also use other supported browsers as an alternative.

 

Here's an article to help you process payroll after fixing the issue: Create and run your payroll.

 

In case you need to pull up some payroll reports for your employees, check this guide for more details: Run payroll reports.

 

I'm willing to assist you further if you have more questions regarding your timesheets. For other tasks in QuickBooks, please let me know.

papacoinsAuthor
March 3, 2024

To clarify, I’m having issue with the free version of time entries.

 

The suggestion you provided is for the paid version quickbook time