Skip to main content
Q
Queue Bee No
January 15, 2025
Question

App stops syncing, employees are losing clock in/out data

  • January 15, 2025
  • 1 reply
  • 0 views

This has been happening regularly to our employees. It happens to iPhone and Android users alike. It happened to me yesterday and again today. The only solution is to go into settings and click "Reset App". This always results in data loss. Usually it's only one or two events but I've had users lose their entire week.

 

I get that software has bugs, but at this point we've encouraged staff to stop using the mobile app.

 

Why does it even have to "Sync" all that data anyway? With most apps, if I hit "clock in" it clocks me in on the server. Why does this app only seem to do it locally and then try to sync a few hours (or days) later? This is terrible design and user experience. What makes it worse is that it's actually a fairly nice app. And I say that as someone who is super critical of app design.

 

Can someone please address this?

 

"Looks like we're having trouble syncing". 

1 reply

K
Kurt_M
January 16, 2025

We want your experience with the QuickBooks Time mobile application to be seamless when managing employee clock-in and out data. I will guide you on how to resolve the Sync option promptly.

 

There are a few different explanations for why this is happening to you. It could be because you're clocking in from more than one device, which we wouldn't recommend. Or, if you're using an Android, it could be that the Restrict background data setting is turned on. And if you're on iOS, you'll want to check if the background app refresh setting is disabled: Troubleshoot QuickBooks Workforce. 

 

To troubleshoot the issue, these are the steps:

 

  1. Make sure your device settings are correct.
  2. Check if any of the other listed issues apply to you. To find out if your Workforce app is syncing properly now, you can force a sync.
  3. Go to More, select Settings, then Help & Support, and select Sync data.
  4. If you’re still having issues, continue troubleshooting sync issues below.

 

If the issue persists, I recommend contacting the QuickBooks Workforce Live Support Team. This way, they can access your account in a secure environment and check for the possible cause of the problem. Please refer to this page for more details: Get help with QuickBooks products and services.

 

Additionally, check out this article to help you manage employees in the application: Add and manage team members for QuickBooks Time.

 

Your feedback is crucial as it helps me offer the best support for QuickBooks issues. Feel free to use the comment section if you need assistance managing employee time or time data. I'll be here, and I'll lend you a hand. Take care.

Terms & ConditionsAccessibility statement