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jesse-threesdesi
April 6, 2024
Question

Can not select contractor in pay period

  • April 6, 2024
  • 1 reply
  • 0 views

I have a contractor, he entered time into the system on 3/31/24 for the following dates 3/28 and 3/29. When I select "Time Entries" for "all teams" and select "This payperiod" his hours do not show up. "this Payperiod" is for 3/1/2024 - 3/30/2024. The hours worked were on 3/28/24 and 3/29/24. Why , when I select "This Payperiod" do his hours not show up? It looks like it is using the date time entered vs the date time logged. Note, if I run a custom date range including 3/31/24. He does show up. 

 

1 reply

A
ArielI
April 7, 2024

Hello, @jesse-threesdesi.

 

When you use the This pay period filter, QuickBooks populate the timesheet or time entry based on the date the work was performed.

 

Moreover, since the timesheet is not showing on your end, let's perform the basic browser troubleshooting steps to isolate the issue. It also helps to improve and speed up your browser's performance.

 

First, you'll want to restart your browser. Then, try exporting the custom reports in a private browser. You can use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you can see the data when you export the report as PDF or Excel on the private browser, go back to the regular browser and clear your browser's cache. Otherwise, you can use another supported browser.

 

To pay contractors by direct deposit, see this article as a future reference:  Set up and manage direct deposit for your contractors.

 

If you have further questions about the pay period or any QuickBooks-related concerns, you can comment below, and we'll respond to you as soon as possible.

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