Skip to main content
K
khan dev
November 22, 2023
Question

Can sign into tsheets on the browser but not on any apps

  • November 22, 2023
  • 1 reply
  • 0 views

Hello,

 

One of our users are having trouble accessing the quickbooks andriod and iOS app for tsheets. It normally just gets stuck on a sync error, and multiple devices have been tried. They can sign into the browser fine but not the app. Other users can also use the app fine.

 

I am having a hard time contacting support so I am posting here. 

 

Does anyone have tips, I would assume it isnt their account when the web browser works for them.

1 reply

C
CharleneMaeF
November 23, 2023

Yes, you're correct, khan dev. The issue isn't their account.

 

Let's team up together to ensure your user can access the QuickBooks Time account using the mobile app.

 

Beforehand, may I know the exact sync error they encountered? Sharing additional details will help us investigate the cause of this. A screenshot would be a great help, too.

 

When the Workforce app syncs, it sends timesheets to the web dashboard, gets any new information from the dashboard, and adds it to the app. 

 

Since one of your users encountered a sync error, these may be some of the reasons:

 

  • Battery save mode, battery optimization mode (Android), or airplane mode is on
    • Check the specific instructions from your Android device’s support page to turn off battery optimization for the app
  • The app was force closed (while clocked in, the app should be open in the background) 
  • Restrict background data is on (Android) or background app refresh is off (iOS)
  • They signed out of the app
  • The app or the device operating system is out of date
  • They clocked in on a computer or kiosk (they can only be clocked in on 1 device)
  • No data or Wi-Fi signal
  • The device is off, or the battery died
  • They’re in a location with satellite interference.
  • The device is damaged.

 

To resolve this, please share these troubleshooting steps:

 

  1. Make sure the device settings are correct. 
  2. Check if any of the other listed issues apply to you.
  3. To find out if the Workforce app is syncing properly now, let's force a sync.
    1. Go to More, select Settings, then Help & Support, and select Sync data. 

 

If the error is related to files or attachments not syncing, let's turn off the Transfer files only over Wi-Fi,  attachments only sync when you’re connected to a Wi-Fi source. to resolve this. Here's how:

 

  1. Select More, then Settings, and select General.
  2. Turn off Transfer Files only over Wifi.
  3. Go back to Settings, and select Help & Support.
  4. Select Sync data to run a manual sync.

 

Note: Turning on Transfer files over WiFi saves data because attached files won't try to sync until you’re connected to Wi-Fi.

 

I'm still all ears if you need further assistance managing timesheets, users, etc. Just add your reply below, and I'll check back in to help you.

Terms & ConditionsAccessibility statement