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M
MCI
November 30, 2021
Question

'can't find anyone with' my email

  • November 30, 2021
  • 2 replies
  • 0 views

I am admin for company and keep getting asked by our employees if I've deleted them.

in the last week or 2 something has changed where our usernames don't exist unless we use incognito tab or clear cache before we log in.

it also makes our employees verify with 2 step authentication every time they login.

any known fix to login issues?

 

2 replies

R
rvrfrf
November 30, 2021

Thanks for getting in touch with the Community, MCI.

 

Since multiple users are being informed their usernames don't exist while they're then still able to sign in after clearing cached data, I'd recommend getting in touch with our Customer Care team. It's possible there could be a connection issue on the backend with these particular usernames/emails.

 

You can get in touch with them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

 

I'll be here to help if there's any additional questions. Have a great day!

T
TiredOfUserIDs
November 30, 2021

Kind of crazy really. Why so many issues lately? Is Intuit too big to manage all the companies they absorbed?????

 

Never had issues when it was TSheets.

 

Looks like Ill spend my time on the phone with Customer Care team instead of running my business since it sounds like a problem on Intuit's side. 

 

 

    B
    Bluegizmo83
    January 14, 2022

    Hi! I'm the system admin for a small company and our accountant is have this exact same issue! Did you ever find a permanent fix? Every single time they go to login to Intuit (which is daily), it says "We can't find anyone with [email]", and so far I've had to go in and delete the browser site data for intuit every single time they want to login, and then it works, albeit with having to go through two factor authentication every time as well.

    R
    RCV
    January 14, 2022

    I understand how inconvenient it is to encounter an error message when logging in to Intuit account, Bluegizmo83.

     

    I appreciate you for performing some troubleshooting steps to get this sorted out. QuickBooks Time recently undergo a security update, where all team members were required to update their account information. If this wasn't completed in time, they'll encounter that error message. To resolve this one, we'll need to re-invite them to QuickBooks Time, which will prompt them to update their info.

     

    To tell if your team member completed or missed the update, just follow the steps below: 

    1. Go to My Team.
    2. Select the team member to open their Details.
    3. Next to Invite Status is Connected (team member completed the update). For Not Yet Invited (team member needs to be reinvited to use QuickBooks Time).

     

    If an administrator missed the migration window, a new invite is automatically sent to their email on file. Then, they can accept that invitation to access QuickBooks Time once again. Here's an article with instructions on how to do that if you need help: Re-Invite team members to QuickBooks Time during the Intuit Security Update.

     

    I'll be sharing this article that will help you easily set up your team members in QuickBooks Time: Adding and managing team members in QuickBooks Time. It contains some related links like adding, inviting team members, etc. 

     

    Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. You have a good one.

    B
    Bluegizmo83
    January 14, 2022

    Hi, sorry I didn't realize this thread was specifically talking about QuickBooks Time. Our issue is simply with QuickBooks Online, not with Time. The login issue and temporary fix by clearing cache is the same though... How would I fix this since we're not using Time?

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