Cannot enter timesheets, submit timesheets, or select labor type or even open the app - Going on two weeks now

Several field employees use the Workforce app to enter time and labor types and submit timesheets. For the last two weeks, we have been experiencing problems with being unable to sign into the app, saying a company isn't assigned, the company not syncing data, timesheet data not syncing with the server, and the app crashing. We have done everything that was asked of us - reboot the phone, update the app, update iOS, sign out, and sign back in - sometimes it works, sometimes not. Sometimes, it works for a day and then fails the next.

This week started with employees suddenly unable to select a labor type when creating a time entry. I was told that it was a known issue with some customers, and they were working on it to try again later. We had to stop making it a mandatory field so that they could enter and submit time. Two days later, I have most people unable even to open the app at all or can't sync. I have removed and reinstalled the app several times. I was once again told, "We were told to tell customers that they are working on it and to try again later." This has caused significant productivity loss with field employees and IT, Payroll, HR, and AR. Not being able to enter billing types does not give us accurate billing information for our customers. We spend an immense amount of time manually entering payroll to ensure employees are paid accurately and on time.

Is anyone else experiencing such issues? Can anyone at Inutit give me an idea of when we can expect this to be resolved? This has become a severe issue for us.