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Rianna187
April 21, 2020
Solved

Clocking in without choosing a customer on the app?

  • April 21, 2020
  • 2 replies
  • 0 views

I was wondering if there was a way I could create a timesheet on Tsheets without choosing a customer on the app? I don't need one for the office work, but it won't let me get past that point. I don't have the option to choose (no customer), so how do I go forward?


Thanks!

    Best answer by sberti

    Hi @Rianna187,

     

    Getting answers to you quickly & efficiently is our #1 priority!

     

    In regards to the Computer version of TSheets versus the Mobile App version of TSheets - there should be no difference.

    I do want to take a few steps with you to make sure we have everything streamlined;

     

    • First, make sure your TSheets App is up to date with the latest version, please check your app store and see if your TSheets App needs to be updated.

     

    Next, I want you to check to see if you are logged into the correct TSheets Account on both the Computer & on your App;

     

    • For the Computer in the web address bar, it should say your TSheets URL, for example, "COMPANYNAME".tsheets.com
    • On your App, you should either see your picture or initials in the top left corner, Click on that circle and there you should see the TSheets Web Address - this should match the one you see on your Computer Web Address bar.

     

    If they do not match then we know that you will need to log into the correct account for BOTH the Computer & the Mobile App.

     

    If they do match then we can move on to some other things to check.

     

    On the mobile app, in the SAME area where you found your TSheets Web Address at the very bottom make sure your App has run its sync within the last 30 mins.

     

    Let's have you check all of those areas first and let me know how it all looks so we can then see what else we need to do to make sure both your Computer & your App are working together properly!

     

    Hope to hear from you soon.

    2 replies

    sberti
    sberti
    April 21, 2020

    Hello, @Rianna187 welcome to The Community!

     

    I see it's your first time here and I am so glad you were able to find us to get your questions answered.

     

    My name is Sherissa and I am happy to help you with the issues you are having.

     

    I see you are trying to track time, but you are not wanting to track it against a specific Customer/Job.

     

    If the Admin of the TSheets Account has enabled the account to track time against Customers/Jobs then there is no way to not select something to track time against. My suggestion though is for the Admin to add a general job like "Office Work" into Quickbooks and sync it over to TSheets for you to track time against if it does not fit into any other category.

     

    I hope this helps - if you have any other questions please don't hesitate to reach back out to us!

    R
    Rianna187Author
    April 22, 2020

    Thank you for your quick response!
    So is the Tsheets app different from the Tsheets online version in that sense then? Online I don't have to choose a customer, but on the app I do to be able to save manual time entries.

     

    M
    mjasi
    June 29, 2021

    Did anyone got this solved? We got the same issue. It started today. We loved TSheets before and now is a mess.I been on the chat with Quickbooks and they told me that they cannot take the customers off of TSheets because it's integrated with QB.

    Candice C
    Candice C
    June 29, 2021

    Greetings, @mjasi. 

     

    Thanks for reaching out to the Community and sharing your experience. 

     

    It's possible that there were some wires crossed when you talked with our support team. They should be able to adjust this for you and your business. 

     

    Let's ensure that you're getting in touch with our QB Time support team. I recommend using the phone number listed on this contact page: Contact QuickBooks Time support. 

     

    You'll need to ask support to globally unassign all customers from employees and prevent auto assign-all. Once you're done, the customers will no longer be required on timesheets. 

     

    If you have any follow up question or concerns, don't hesitate to ask. We're always here to have you back to help get your business running back smoothly. Have a great day!

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